Malaysia Post Limited
Malaysia
Pos Malaysia, often referred to as Post Malaysia, is the national postal service of Malaysia.
It is also the parent company of the popular postal company PostLaju.
Pos Malaysia is responsible for the delivery of most postal items within the country and also handles the delivery of overseas parcels from both Malaysia and imported goods.
Pos Malaysia tracking packages and shipments
Pos Malaysia is one of the most appreciated and highly ranked postal and logistics companies in Asia which is famous for a customer satisfaction rating of 4.8 points.
The company sets standards that are hard to top but quite pleasant to maintain. The level of trust towards the company shows that Pos Malaysia is one of the most relevant companies in terms of price and delivery terms.
Also, the database that the company has can be easily shared within the global postal union where all the tracker websites can get the information from.
Alltracking website made sure all the packages and shipments marked Pos Malaysia could be identified on the website no matter where they are.
You can easily track any postal shipment with the Alltracking website which guarantees you straightforward information about your package.
When Pos Malaysia takes care of customers’ parcels and sends them overseas, the tracking number is always assigned for everyone’s convenience.
Our website surely will offer you trustworthy information related to shipments and packages when you enter a tracking number on our online platform.
Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the tracking number, and connecting to the world's database.
With Alltracking.com the service is less complicated because no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
It is a must to have a tracking number that you can introduce to see the latest updates on the website.
To make sure everyone understands what our website is for we want our customers to know that every activity we perform is for the sake of the customer who is always our number one priority.
Alltracking created the website in a way that the customers could find it easy to enter and track as many parcels as they need to.
All the information you need to offer on our website to get the status of your parcel and the location is a tracking number.
Alltracking can track packages and shipments on its website with the help of this combination of characters.
If you introduce the company's tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
Just like it was mentioned above, the unique code is everything you need at this pointFor those customers who do not know where to find the company's tracking number, try to remember the method of payment you performed.
If you paid with cash or credit card – you should have a receipt with the unique number on it. The confirmation number can also be found in your email if you chose an online payment method.
The tracking number will give you an understanding of where the packaging is at this very moment.
For example, the parcel can be: either in transit, delayed, or stuck in customs. This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Pos Malaysia tracking numbers be found in the global tracking system?
This is a definite “yes” as Pos Malaysia is a company that is famous for offering the most reliable and comfortable conditions for customers who need to know when to estimate the delivery and how to get the status checked.
You can track Pos Malaysia globally via our Alltracking global tracking system, follow the onscreen instructions and you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier.
As Pos Malaysia is the company that gained customers attention and respect we are more than excited to be able to track their packages and shipments on our website.
How can I find out where my package is?
No matter how easy the website can seem, the newcomers may think they need to be instructed to get the parcel tracked but in reality, everything is rather simple.
Our website is unique in its way as it guarantees the fastest information processing ad the most accurate data stored in the global e-system.
Alltracking made it effortless for anyone to track packages and shipments on its website with the help of just a combination of characters that you are given upon purchase.
Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.
Our online service only requires your tracking number that you should have after the payment was finalized.
Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.This tracking website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on the Alltracking website?
All the steps you need to perform on our website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – Pos Malaysia?
Whether you need to track one parcel or many the procedure is similar to all the tracking activities all around the world. You have to click on the Track and Trace panel and introduce your special code. You can track any Pos Malaysia package or shipment on Alltracking.com only having a tracking number.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
With this unique combination of letters and numbers, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
Giving each parcel its separate number helps to identify it in the best way possible. The company's tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what an electronic post-global system helps customers do.
Pos Malaysia Tracking Number Formats
Pos Malaysia tracking numbers resemble other European tracking numbers.
The tracking number consists of characters that are specific and unique. To track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.This number is yours and does not coincide with any other tracking number out there.
The format is 13 characters - 2 letters, 9 numbers, and 2 letters at the back of the row.
What does the Pos Malaysia tracking number look like?
Pos Malaysia always assigns a tracking number to EMS shipments and parcels. Small packages may be unregistered and go without tracking.
A single tracking number format for registered international mail has been approved.
The Malaysia Pos' tracking number has the same form and consists of 13 characters:
RA123456785MY - for registered small packages from Malaysia up to 2 kg, the first letter is always R, from the word Registered;
CD123456785MY - the tracking number for Pos Malaysia's parcel weighing up to 20 kg always starts with the letter C;
EE123456785MY - EMS fast shipping starts with E.
The 13-digit track number is encrypted: the type of departure in the first letter, and the uniqueness of the number is confirmed by the second letter and all numbers.
The last two letters indicate the country of the postal service. In this case, it will be MY – for Malaysia.
* A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package all the way.
There is absolutely no trouble getting information tracked and traced on our website.
Alltracking is the easiest website for information seekers. We created our website in the way that anyone could easily understand.
If you enter the main page of Alltracking website you will see the upper panel with a few button to clickm on.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Malaysia with Pos Malaysia so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click Track button.
The next thing you know the informaton regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
Pos Malaysia will always try to fit into the timeframe set by the company’s standards and customers’ expectations.
We can assure you that almost 100% of delayed packages and shipments eventually get delivered.
Alltracking makes sure the customers know they have to check the Track and Trace button and see if the information there is what they have to know about the parcel.
It is not difficult to track and trace your package with the help of the Alltracking e system.
You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.
The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.
Pos Malaysia has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may overgo.
The Local or International Tracking department deal with lost/delayed or damaged packages.
If you have a feeling that may be your case, do not hesitate to contact the team for specifications.
If you are wondering how to find the tracking number and have no clue where to search, read below.
The website is easy to understand and follow.
Track and Trace System in Malaysia
Malaysia has a typical Asian delivery approach where the customer gets packages (from small to big) sent as soon as the payment method is completed.
All packages and shipments in Malaysia are usually monitored within the system.
Pos Malaysia uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.
This industry-specific and user-friendly information technology is for our post and freight tracking systems. That is why the parcels that Pos Malaysia tracks are easy to monitor anywhere in the world.
Pos Malaysia is a great logistics partner for any tracking website because it is:
-A part of a reliable online global tracking system that is available 24/7
-Has integrated electronic invoices and statements
-Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.
Pos Malaysia track and trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the Pos Malaysia database for your convenience.
This allows you to monitor the progress of any time of order to delivery end.
Do not hesitate to take advantage of the capabilities the system offers.
If delays happen, there must be a good enough reason for them. Still the company always tries to be on time with everything they do.
Delays can be caused by various reasons – from slow performance of the staff to wrong address that cannot be found without any additional information.
There can be numerous reasons for the non-trackage of the parcel you need information for.
But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
If you think your parcel is lost and there are objective reasons to believe it – the Pos Malaysia Customer Service team will sort it out for you.
Although there are several cases when Pos Malaysia can justify the delay and explain it, the reason why it happens usually lies on the surface.
From time to time the “missing parcel” issue happens to anyone. Pos Malaysia is usually very attentive and caring, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.
The parcel may be lost on the way to the final destination. These cases are rare but they do exist.
In case this happens, please contact the Pos Malaysia Customer Service team for further assistance.
The investigation will need to take place and the company will take the responsibility of offering you a solution.
Please note that you will be asked to offer information that will help to investigate the case.
It usually takes up to 48 hours to get a response from the Customer Service team.
All your complaints, appraisals, suggestions, and tracking number information requests can be submitted.
But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.
The Customer Service team will be able to provide you with all the answers you need. Keep an eye on their reply.
Your claims can make a difference. This is what Pos Malaysia believes and how tries to treat every claim it gets.
Whether you want to complain or have any suggestions, feel free to contact the Customer Service team at Pos Malaysia.
Usually, customers have the following claims that the Customer Service team deals with:
1) Tracked packages that did not reach the destination
At Pos Malaysia, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.
If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Pos Malaysia cannot be held responsible for it.
In most of the other cases, the delivery company will investigate the case and refund you.
2) Damaged tracked parcels
If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Pos Malaysia).
The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.
If the item is damaged, you can attach pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with Pos Malaysia and either refund you or give you a substitute product.
3) Confiscated tracked items
Malaysian companies engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.
If a package contains a prohibited item when entering Malaysia or another country (if the package originates from Malaysia and goes abroad), then it will most likely be confiscated at customs by officials).
Ground information about Pos Malaysia
Malaysia Post (Pos Malaysia) is a government service for the delivery of international parcels and cargo, as well as internal correspondence for businesses and individuals. In addition, the postal company delivers parcels and provides express delivery services.
Types of postal parcels in Malaysia:
Delivery by registered mail - Parcels with a tracking number that are tracked at all stages of delivery;
Delivery by regular mail - These are parcels with partial track information. They are not tracked in the country of destination;
Express Mail - This is express shipping, but it is only available in some countries.
Branches and locations
There are around 312 offices in Malaysia. There are more than 21000 working for Pos Malaysia.
The History of Pos Malaysia
Malaysia Post was founded in the early 19th century and has been Malaysia's national postal operator for over 200 years, linking Malaysia to the rest of the world by providing logistics services. The history of Pos Malaysia Berhad can be traced back to the early 1800s with the establishment of postal services first in the Straits Settlements in Penang, Malacca, and Singapore expanding through the rest of Malay by the early 20th century.
Letters were then conveyed through dispatch riders or special messengers. Instead of postage stamps, fees were collected when letters were handed in at the Post Office. Letters posted were given a receipt
The first production of postage stamps in Malaysia began in 1957. At that time, Malaysia seceded from the UK and became a separate independent state. This year, the people of the country correlate not only with the appearance of the first postage stamps but also with the development of the postal service as a whole. Since then, it has gone through many changes that have led to the existing service.
Interesting facts about Pos Malaysia:
- The Malaysian Post Office set the record in 2015 when it launched an underwater mailbox in Layang at a depth of 40 meters below sea level.
- Postcards sent from an underwater mailbox are sealed in waterproof plastic bags, have a special postage stamp, and are marked with the logo of the Malaysian Book of Records.
- Today, Pos Malaysia has many Strategic Business Units - POS Laju, POS, Data Pos, POS ArRahnu, POS Digicert, POS Solutions & POS Online.
Pos Malaysia Customer Service:
Phone Number: 1-300-300-300
Email address: [email protected]
-
Official website
http://www.pos.com.my/ -
Provider’s phone number
1-300-300-300 -
File a claim or find a package
