Mondial Relay

Mondial Relay

France

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    The famous French company Mondial Relay offers its clients services for cargo transportation of goods from online stores and commercial and private shipments.

    Now any client of the company has the opportunity to track the Mondial Relay parcel by track number.

    Mondial Relay tracking packages and shipments

    Mondial Relay is famous for its impeccable service. Because of the high professionalism and dedication Mondial Relay offers the most convenient ways of delivering packages and shipments in the most caring manner.

    Mondial Relay assigns tracking numbers to packages and shipments so they are easily trackable. This means the customers get the information they need to know as soon as they use the special code given by the company.

    The tracking number is helpful in the detection of parcels that leave the country and take longer than estimated. And even in the case when everything goes smoothly it is still convenient to be able to track a package down when you want to know where it is.

    Alltracking is a universally recognized tracking platform for tracking activity that can be performed by anyone having a code,

    Mondial Relay gives customers two possibilities to track their packages and shipments.

    The first one is to request information via the official website. But the easiest way to do it is to get on the Alltracking website which was specially created for customers to track and trace their goods.

    Alltracking is rather simple when you enter it for the first time. It will provide all the existing information regarding the upcoming delivery which is kept in the global database easily accessed by companies like ours.

    With Alltracking.com the service is less complicated because no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.

    The information you want to receive then will be automatically displayed on your screen.

    You will get the location and the status of your parcel immediately not needing to take any difficult steps.

    What do I need to enter to track the parcel?

    For those who ever thought that tracking packages and shipments is a complicated task we have great news – Alltracking made it so easy for you.

    Alltracking is available to you at all times, from any part of the world you can log on and see what you have to know about your package or shipment.

    The website guarantees you privacy. Only you can see the information we have in our system because you are the one who can access it with your tracking code.

    You can even track up to 50 parcels from the same delivery company – we won’t limit you.  

    If you introduce the unique tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.  

    Keep doing it until you see changes – we try to update information on Alltracking daily.  

    Alltracking online platform wants to inform their customers that the tracking number is a special combination of characters that are given to you upon parcel registration or purchase of goods.

    For those customers who do not know where to find the tracking number, try to remember the method of payment you performed.

    If you paid with cash or credit card – you should have a receipt with the unique number on it. The confirmation number can also be found in your email if you chose an online payment method.

    But if you introduced the tracking number and the information we have is either the same or absent at all – consider the following:

    There can be multiple variations - the parcel can be: either in transit, delayed, or stuck in customs. This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.

    Can Mondial Relay track numbers be found in the global tracking system?

    Mondial Relay gives tracking websites the possibility to pass on the information it stores in the system to Alltracking and other tracking services globally.

    The tracking system for the postal system is universal. This means that once you follow the onscreen instructions and you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier.  

    And it is fair to mention that you do not even have to be in your country to check the parcel status or the hub it is currently at.

    As Mondial Relay is a part of the global tracking union, the system allows us to monitor the parcel status changes that happen immediately.

    How can I find out where my package is?

    Today tracking shipments is the fastest and the most effortless job ever. This is why we have created a platform that will explain it to you step by step giving you instructions on how to do it.

    Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.  

    Our online service only requires your tracking number that you should have after the payment was finalized.  

    Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.

    This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.

    What do I need to do to find the parcel on Alltracking website?

    All the steps you need to perform on our website are simple:  
    - enter the postal identifier in the field with the icon,  
    - click on the Track the Package button,
    - find out where your package is and its current status.

    The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.

    What is a tracking number – Mondial Relay?
    Mondial Relay uses tracking numbers to identify customers' parcels in the global system and support them in the tracing process.

    *A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.

    Every parcel that ever leaves the country to travel to another country or even part of the world is assigned a tracking number.

    With this unique combination of letters and digits, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.

    The company’s tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.  

    You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what e post-global system helps customers do.

    Mondial Relay Number Formats

    The number format assigned in France is considered typical in the global postal world.  

    The number consists of characters that are specific and unique for each customer separately and every package or shipment that leaves the country.

    To track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.

    This number is yours and does not coincide with any other tracking number out there.

    What does Mondial Relay tracking number looks like?

    Mondial Relay assigns tracking numbers, which can be used by customers to identify the package in the global system.

    The Mondial Relay tracking number format consists of 8, 10 or 12 digits. Like, for example: 123456789123.

    Sometimes the number includes a letter but typically it will have 12 characters as shown above.

    The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

    Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from France with Mondial Relay so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

    Then enter the given code into the field and click the Track button.  

    The next thing you know the information regarding your package or shipment will be displayed on your screen,

    Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

    A tracking number is the most important information you have especially when you think your package or shipment may have been stuck in transit, delayed or damaged.

    Mondial Relay takes responsibility for the packages it sends and delivers.

    But before you think you need to complain let us describe the case when you can still wait for the shipment to arrive.  

    You may need to talk to a Customer Service representative to sort your issues out and find out why some information is not available or frozen.

    When it comes Alltracking website, we display everything we have in the system for you.

    Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Support team and request additional details.

    The package you request the information for will be checked by our Customer Support team who are constantly monitoring all the changes that parcels may overgo.

    The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.

    If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

    Mondial Relay and Alltracking offer you the tracking information you need to have but only with the condition that you have a tracking number on you in the first place.

    If you are wondering how to find the tracking number and have no clue where to search, read below.

    Track and Trace System in France

    The French postal system is one of the most reliable in Europe. France sends hundreds of packages to the rest of the world daily.

    The postal industry is very professional and smart. As the system is electronic and is in a fruitful collaboration with the biggest and most famous tracking websites, this is a benefit that allows parcels to depart and arrive fast.

    Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that Mondial Relay tracks are easily monitored by us.

    Track and Trace system Mondial Relay offers generously provides the accumulated data from its server database and spreads it in the global e-tracking union. This allows you to witness the progress of any time of order to delivery end.

    There can be numerous reasons for non-trackable parcels in the system.

    But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

    After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

    Either it is delayed or the system froze, you are entitled to an explanation.

    The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

    In case this happens think to contact the representatives of Mondial Relay enterprise for further assistance. The investigation will need to take place and the company will take the responsibility of offering you a solution. French postal company must give you answers and inform you of all the details.

    The complaints, appraisals, suggestions, track number information requests, and so on can be submitted.  

    No panic if the package is still missing – either it will be found or you will get a refund. In both cases, you have to wait first and then follow the instructions given by the Customer Service team.

    Do not hesitate to contact them.

    Usually, the complaints the customers have fallen into France several categories.

    1) Lost items  

    If the Customer Service team officially announces that your parcel is lost, be sure that you will get a full refund and compensation.

    You will have to fill in a special form and enclose the required documents for further assignment from Mondial Relay.

    2) Damaged tracked parcels

    If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. The investigation will have to take place which can last up to one month. But do not panic – this issue is also sorted by both seller and the delivery company.

    3) Confiscated tracked items

    Mondial Relay cannot be responsible for the goods that you send that cannot be accepted by the destination country. You will have to read the list of prohibited items yourself. This means the delivery may still be delayed for reasons beyond its control.  

    There are some restrictions that the customer has to know of. If the package contains products that cannot enter the destination country – the access will be denied.

    Ground information about Mondial Relay

    One of the most popular parcel delivery services within France is Mondial Relay, a point-to-point service, to an agreed collection point.

    The prices are very competitive, but views are mixed about the quality of the service.

    Mondial Relay start its first distribution network in Relais Points in 2014, then expand to 16 European countries as stated above. In recent years, they went into partnership with InPost, an organization that provides parcel lockers.

    Branches and locations

    Mondial Relay is an international delivery solutions provider that offers parcel delivery services in France and Europe. There are multiple collection points located in small retailer shops.  

    Mondial Relay delivers to the following destinations:
    - Germany: home delivery
    - Austria: home delivery
    - Belgium: delivery to a Relay Point or your home
    - France: delivery in Relay Point
    - Italy: home delivery
    - Luxembourg: home delivery or relay point delivery
    - Netherlands: home delivery or relay point delivery
    - Portugal: home delivery or Relay Point delivery

    Mondial Relay has more than 11,000 Relay Points in France, 1400 in Belgium, 530 in Portugal, 3,000 in Spain, and 850 in the Netherlands.

    The history of Mondial Relay

    The creation of delivery service in relay points was born in 1992, the company Mondial Relay was founded in 1997 and allowed the opening of relay point services to distance selling companies.

    From 2003 to 2011, as part of a partnership, the company made available its network of French relay points for the Kaliabrand.

    In 2010, Mondial Relay created a delivery service between individuals in France and Belgium.

    Since 2013, Mondial Relay has been a subsidiary of the OTTO Group.

    Interesting facts about Mondial Relay
    - Mondial Relay specializes in small parcel delivery services, up to 30kg in relay points (and at home for some countries) in France and in some European countries. The company creates a complementary service for parcels between 30 and 150kg, with a network of collection points under the name of Drive.
    - In 2020, Mondial Relay represents 40,000 Relay Points in Europe (including 11,000 in France), available to 90,000 E-merchants. The company has 28 distribution sites, employs more than 1000 carriers, and has delivered more than 140 million parcels both in E-commerce and between individuals.
    - Mondial Relay works with e-commerce leaders like H&M, Asos, Vinted, Décathlon, Kiabi, Showroomprive.com, Auchan, Amazon, and Cdiscount, among others.

    Mondial Relay Customer Service:
    Telephone number: 09 69 32 23 32
    Email address: Use the official website to send all the questions: https://www.mondialrelay.fr/nous-contacter/ or [email protected].

     
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