Last updated: 17th of September, 2024

Company details and contact information

Your personal data are processed by Orcadev OÜ , with a registered office at Harju maakond, Tallinn, Kesklinna linnaosa, Rataskaevu tn 14-4a, 10123, with company registry code: 14078833

AllTracking is a website owned by the company Orcadev OÜ.

If you have any questions about how your personal data is being processed or if you would like to exercise any of the rights mentioned in this Privacy Policy, please reach out at [email protected]

Collecting of the data and using of them

We gather personal information about our Users ("User," "you," "your") to deliver the services you request, enhance your experience with AllTracking, and keep you informed about shipping details, services, promotions, and contests. Data that cannot identify you, such as anonymized information, is not classified as Personal Data under this Privacy Policy.By personal data, we refer to any information that can identify an individual. Examples include IP address, name, address, phone number, and email address. AllTracking is committed to collecting only the data that is essential for delivering the requested services.

Data collection methods

To collect your personal data, we use registration forms that indicate with a star which fields are essential for us to provide the requested service. If you do not fill out those required fields, we will be unable to fulfill your request, and you won’t be able to access the related features.

Providing information in the non-starred fields is entirely optional. You also have complete freedom to decide whether to consent to marketing communications from us or third parties. Not providing this information will not affect your ability to register on the site or use its services.

Additionally, the company may automatically collect data during your use of the website that you do not explicitly provide, as detailed below:

• 1. Website-use data

When you visit the website, it gathers certain information such as the pages you view, the links or buttons you click, the date and time of access, your IP address, and details about your browser and operating system (referred to as "website-use data"). This type of data could potentially identify users, especially when combined with information from third parties. However, AllTracking uses this data solely to generate anonymous statistical insights about website usage.

• 2. Collecting personal data through cookies

The website www.alltracking.com utilizes cookies. Cookies are text files stored on your device that allow various parameters and data sent to the AllTracking information system to be recorded via your browser. They can sometimes be used to analyze your usage patterns on a specific website. By saving a cookie, AllTracking can customize our website to better suit your preferences and make your experience more user-friendly. Many cookies are automatically deleted from your computer's hard drive after each browsing session (known as "session cookies"), while others ("persistent cookies") remain on your device.

In general, the website uses cookies for both technical and additional purposes. Technical cookies are essential for the website's operation and for providing the services you specifically request, such as logging in or selecting a language. Other types of cookies (like profiling or analytical cookies) are used to analyze user behavior on the site, improve content, and deliver advertising tailored to individual users' preferences.

• 3. Technical cookies

Technical cookies are crucial for allowing users to navigate the website and make use of its features, such as accessing private areas through registration or login. On the site www.alltracking.com, these cookies are linked to the user’s device to enhance, customize, and speed up website usage by keeping the user profile updated and enabling quicker access to restricted sections. These cookies are vital, storing a unique identifier to manage and distinguish each user from others who are simultaneously browsing the site. They allow the website to remember the user's preferences (like username, language, and location), distribute traffic across multiple servers, and keep track of the user’s consent to certain options. Disabling these cookies would result in losing many of the site's functionalities, and some services may not function properly.

• 4. Third-party analytical cookies

The website www.alltracking.com uses third-party analytical cookies, including the "Google Analytics" service provided by Google Inc. ("Google"). Google employs cookies, and the data collected about a user's browsing habits (such as their IP address) is sent to and stored on a Google server in the United States. Similarly, the website also uses analytical cookies from the "Cookiebot" service, offered by Cybot A/S, a company based in Copenhagen, Denmark. Both services analyze the user's browsing behavior to provide AllTracking with reports on website visits and other related insights about website usage and broader internet trends. Google uses this data to examine user habits on www.alltracking.com, generate reports for AllTracking, and provide additional information about the site’s and internet’s usage. Google may share this information with third parties when required by law or when those third parties process the data on Google’s behalf. However, Google will not associate the user’s IP address with any other data they hold. For details on managing Google Analytics cookies or opting out, you can consult Google’s Privacy Policy at https://www.google.com/policies/privacy/ and download the browser add-on to disable Google Analytics: https://tools.google.com/dlpage/gaoptout. For more information on disabling Cookiebot cookies, refer to the Cybot A/S Privacy Policy at https://www.cookiebot.com/it/privacy-policy.

• 5. Third-party retargeting, marketing and profiling cookies

The company uses third-party cookies (Google Adwords) that can track the pages you visit on the website. These cookies help us understand your interests and browsing behavior, allowing us to tailor the information you see on this website to better match your preferences and needs. They also enable us to send you relevant information and promotional material about services offered by AllTracking, with your consent. This consent is implied when you continue using the website after clicking on the component within the cookie information banner, which appears on the landing page. You can decline these cookies at any time by reviewing the Google Adwords privacy policy and using Google’s cookie management tool at this link: https://www.google.com/policies/privacy/. Alternatively, you can block the installation of these cookies by adjusting your browser settings. However, doing so may result in the loss of many features that help personalize your experience on our website.

Reason and using of the user’s data

The processing of personal data refers to any operation or series of operations performed on personal data, whether through automated means or not. This includes actions such as collecting, recording, organizing, structuring, storing, adapting or modifying, retrieving, consulting, using, sharing through transmission or dissemination, aligning or combining, restricting, deleting, or destroying the data.

In the course of our business, we are required to process your personal data. Some examples of this include:

• Fulfilling your requests for products and services and communicating with you about them;
• Sending notifications regarding shipment details;
• Registering your account on the website;
• Managing surveys, contests, sweepstakes, and promotions;
• Providing customer support;
• Enhancing and personalizing the website;
• Sending you information about our products, services, promotions, contests, and sweepstakes;
• Ensuring the security and integrity of the website and our business.

Additionally, anonymized data is used to generate reports from data analysis related to AllTracking Services, such as identifying the fastest carriers or calculating average delivery times.

Sharing of the user’s data to the third parties

Your personal data may be shared with third parties, but only to ensure the smooth operation of our services or to meet our legal obligations. Specifically, your data may be transferred to:

• Companies that collaborate with AllTracking in its operations (such as service providers, Google Analytics, etc.);
• Authorized authorities or entities as required by law to fulfill legal and regulatory obligations.

Data security

AllTracking makes every effort to protect user data. A non-exhaustive list of tools used for data protection includes systems for:

• detecting non-human activity indicative of web scraping;
• restricting or blocking activity from suspicious IP addresses;
• maintaining a list of known "bad" IP addresses used by large-scale scrapers.

If a user's requests are knowingly or unknowingly illegal, full responsibility lies with the user. AllTracking reserves the right to refuse services to such a user and provide all available information to the relevant authorities.

We take all necessary precautions to ensure your personal data is handled securely in accordance with this Policy. While we make sure that any information you provide is transmitted securely through our website, it's important to recognize that no data transmission over the internet is entirely secure. Despite our efforts to protect your personal data, we cannot guarantee absolute security, so any information you send is done at your own risk.

Data storage

AllTracking retains personal data for as long as it is necessary to fulfill the purposes for which it was collected. The length of time we keep the data is determined by:

• Operational needs: how long the information is required to provide our services;
• Legal obligations: certain records must be kept for a specified period as mandated by law.

Archived data is stored on secure media, accessible only to authorized personnel. After the legal retention period ends, the data will be deleted.

Dispute resolution and user rights

As a data subject, you have the right to:

• Be informed about and access your personal data that is being processed (Right to be informed and right of access under Article 15 GDPR);
• Request the correction of any inaccurate personal data (Right to rectification under Article 16 GDPR);
• Request the deletion of your personal data (Right to erasure under Article 17 GDPR);
• Restrict the processing of your data (Right to restriction of processing under Article 18 GDPR);
• Receive the personal data you have provided to us in a portable format (Right to data portability under Article 20 GDPR);
• Object to the processing of your data based on legitimate interests or public interest tasks, if it relates to your specific situation (Right to object under Article 21 GDPR).

If legal retention periods require your personal data to be stored, it can only be deleted once those retention periods have ended.