Tongyou Group (TopYou)
China
Tongyou Group, founded in 2016, is an integrated logistics service provider for cross-border e-commerce headquartered in Shenzhen, China. Top You is a postal service company known world-wide, mostly for online shopping orders’ deliveries.
Top You tracking packages and shipments
Top You is a company that provides professional logistics services efficiently and securely to thousands of domestic and international sellers in China. Cross-border postal parcels and work with representatives of e-commerce is the main business of the company. TopYou clients include sellers such as Wish, AliExpress, Ebay, Amazon and others.
The use of the logistics system and advanced intelligent logistics equipment contribute to the creation of efficient automated sorting centers, which allows Tongyou Group to cover not only its own needs, but also provide cargo handling services to colleagues.
Currently TopYou delivers goods to about 200 countries of the world, including:
-African countries;
-America;
-Western Europe;
-Eastern Europe;
-countries of the Middle East;
-Asia;
-Oceania.
The tracking of Top You parcels and shipments is easy. You can do it using Alltracking service website which has a system that makes a part of global e tracking system. Using our Track and Trace section can help you understand the current status and the location of your shipment.
What do I need to enter to track the parcel?
The parcel can be tracking on this website with the help of tracker panel that automatically redirects all the information so you and displays it. As AllTracking is the e tracking source that processes data 24/7, you can rely on information to be up-to-date.
If you happen to introduce the special tracking number that is requested in the tracker field, you will receive the detailed information about the parcel and its current status. This status is automatically changed when the package is headed to another location. For those customers who do not know where to find the USPS tracking number, try to remember the method of payment you performed.
If you haIe a receipt, consider finding the number on it. You can also find the tracking number in your email. This tracking number is the secret combination of letters and digits given to you in order to recive so much wanted notification related to your parcel. But the status of the parcel can change from time to time.
If you happen to not see any significant changes do not panic and wait until the information is updated. For example: the parcel can be: either in transit, delayed or stuck in customs.
What does one need to do with these details?
Usually this helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Top You track numbers be found in the global tracking system?
Top You allows the customers to get information and track their parcels and shipments anywhere in the world. Their tracking system is a part of the global e tracking system which makes website like Alltracking do the job of offering the customers all the parcels and shipments’ information easily.
Top You tracking offers you a possibility to find your package wherever it is during its journey to its final destination. In addition, thanks to agreements and partnerships with other postal companies around the world, all Top You packages pass through checkpoints where information is constantly updated.
All packaging data is automatically recorded on the company's platform and this shows all information to the customer when tracking the package.
To track your package you only need to know the Top You tracking number and enter it in the search field of the tracking section to know the status or location of the package.
Tracking can be done at any time and from anywhere, and there will always be some information about your package to display. Alltracking daily offers updates on parcels and shipments sent or receieved by Top You. The tracking procedure is available by clicking the “Track and Trace” section title on the upper panel.
How can I find out where my package is?
Alltracking allows to find the parcel on the website having just a tracking number. The service on our website gives customers a secured possibility to see where the package or shipment is in real-time.
The hub and the status of the parcel will be shown introducing the company's tracking number. In the case of non-disclosure, when the details about the parcel are not shown, consider contacting the company's customer representative for additional information.
If the parcel is still missing after a few days, give the Customer Service team the tracking information you have and wait for the investigation. Alltracking is the website that provides all the necessary information immediatelly. Remember that you are just one click away from the shipment information you request. Get the code from your receipt whether it is saved in a paper-form or in your email, enter it into the panel and click the button.
Highly professional and strictly confidential – these are the right words to describe Alltracking system as a part of the global tracking platform. If you want to know when to expect the parcel and the estimated delivery time, you can easily find it with the help of AllTracking. Alltracking is an ideal information detecting method for parcel and shipment identification which is available to those presenting the USPS code.
Do not keep yourself away from the details we own on your parcel.
Important information to share: Top You will not always deliver parcels to your door. Most likely the company will work in a fruitful cooperation with another courier that delivers parcels “last mile”.
What do I need to do to find the parcel on Alltracking website?
The routine is effortless and does not require any step that customers may consider complicated or difficult. As AllTracking is a tracking platform for customers supported by the global post industry, the information the system processes is being spread with lightning speed.
Performing 3 easy steps usually gets the customer where they need to get.
What do you need to do to get the information from AllTracking?
First of all, one has to get the identification number (USPS code) written on the receipt, received upon the payment process.
Secondly, you have to introduce the special combination of letters and digits into the field, entering the “Track and Trace” department on the upper panel.
When this step is performed, lease click the “track” button to finilize the process. Then you will get an access to the data and check the status of the parcel and know the way to monitor the changes whenever you need to check the details.
Usually the website will show you the hub where the parcel or shipment is at.
If you have zero information displayed or the information has not been updated for a long period of time, consider contacting Customer Service team.
What is a tracking number – Top You?
Top You shipments and packages can easily be tracked by Alltracking. The procedure is rather simple. You only need to know Top You tracking number and introduce it on Alltracking website. There on the main page you will see the upper panel with Track and Trace section that you have to click on. When you land on the page you will see the field where you are asked to introduce the track number. The tracking section is meant to show you the status and location of the package.
Tracking procedure can be done at any time or from any place, whether the country of the parcel departure or anywhere in the world. There will always be some information for your convenience. Sometimes it can happen that the parcel is stuck in transit, in this case the information will be updated as soon as the parcel leaves this intermediate location.
*A tracking number is a unique ID number or code assigned to a package or parcel that can be found on the paper receipt upon the payment process or in the email of the customer upon the confirmation.
Top You Postal Number Formats
Track code (postal identifier, tracking number) is a unique code that allows you to track the movement of a postal item around the country / world. According to the regulations of the ""Universal Postal Union"", the track number (mail item identifier) consists of 2 Latin letters, 9 numbers and 2 Latin letters indicating the country of the sender (example: LM123456789CN).
The first letter serves as an indicator of the type of shipment. The second letter is used to indicate the type of shipment, for example: air, sea, railway or as a regular letter. The last two letters indicate the sender's country.
What does Top You tracking number look like?
Tongyou Logistics is committed to providing one-stop cargo tracking services and accurately providing customers with information on all chains of warehousing, international transportation and end logistics providers in recipient countries.
Therefore, tracking the package using the TopYou identifier is quite simple.
The user receives the code from the seller by e-mail, in an SMS message or in a message in the personal account of the online store where he made purchases. The TopYou tracking number format is a sequence of letters and numbers, such as XX [0-9] {10} YQ where: the first two Latin letters are the code of the service (postal item); the last letters indicate the country of origin.
Service codes can range from AV to ZZ, but some ranges are only used for domestic mail (BA-BZ, DA-DZ, GA, GD, NA-NZ, PA-PZ, ZA-ZZ) or reserved and may not be assigned as valid service indicator values (JA-JZ, KA-KZ, SA-SZ, TA-TZ, WA-WZ).
For most Top You online orders the tracking numbers will look like this:
TYZ## *** *** *** ! YQ
# - letter; * - number; ! - letter or number
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to Top You so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click Track button.
The next thing you know the informaton regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
With Top You your package should be where you request it to be super fast.
Top You is famous for their deliveries for Chinese e-commerce platforms, as it is the company that knows to deliver small parcels in a short period of time.
Top You is also partner with international logistics and postal service companies to smoothly deliver post to different countries.
With the help of a tracking number one should be able to know where the parcel is by entering Alltracking website and entering the code.
There is a special field for that that you can find on the Track and Trace section’ page.
This page will tell you exactly where your parcel is.
The “Track and Trace” system is easily understandable. Every step of the way is being monitored and displayed for your convenience by a team of professionals who update the information in accordance with its changes. You see these notifications immediately.
Track and Trace in China by Top You
Track and trace technology has significant value for both industry and society.
For industry, track and trace solutions can solve quality management problems during manufacturing, improve product quality, and increase customer satisfaction.
For society, it can prevent adverse effects from contaminated or defective goods.
Therefore, both Chinese industry and the government are increasing efforts to promote the establishment of a reliable, safe traceability system.
You can track such parcels only before export, or before transfer to the postal operator. In the country of the addressee, they are usually not tracked.
In certain situations the parcel can stay untracked but this usually changes fast. The shipment or packaging can be stuck in a hub without any significant changes.
In case you have doubts or you seem unsure, do not hesitate to drop Top You a line asking for information you can not see online.
Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting Customer Support team.
The Customer Support team should be able to offer you a report and estimate the approximate time of the delivery.
ONLINE SHOPPING CASES:
You have made your first order on aliexpress or ebay and are looking forward to the seller sending your order.
As a rule, information about the track code begins to be updated 7-10 days after receiving the track code, or 1-2 days after the (real) delivery of the parcel to the post office.
Small stores issue a track code immediately, but take the order to the post office when a certain number of parcels are collected, this can be 1 time in 7-14 days.
There are more stores, the delivery of parcels to the mail occurs more often, and, accordingly, the first information on the track codes of such stores appears earlier.
The first and the most important step to take is to wait some time for the details to be uploaded.
If there is still not any progress and the status does not change, offer the Customer Support team the tracking number for them to see what the problem may be. Most of the time it got delayed somewhere and as soon as something changes the updates will be shown. If the delivery status of your package remains unclear, be sure to inform Customer Support team and ask your questions to receive answers.
When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.
Most likely then all the distribution centres will be checked in order to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.
If the package was not retained in one of our distribution centres the Support team will continue the search to find out where things went wrong.
You can only submit a complaint to Top You as the sender of the parcel, not as the recipient. Fortunately, most senders have fixed arrangements for lost and damaged parcels.
You are entitled to a compenation in money equivalent for your loss. In this case you have to enter the official website, contact the Customer Support team, submit a claim in the written form and wait for the response.
The Customer Support team will analyze each case separately and offer a solution that will suit you.
In a situation when the parcel was damaged you also will be offered an investigation and a compensation later on (if company proven responsible for this).
Please note that the parcel can be delayed for whateber reason. In this case you have to contact the Customer Support team for additional information.
If you are the sender, start an investigation into your parcel using the online form below. In case of damage, your complaint must be submitted to bpost within 7 calendar days.
Ground information about Top You
Tongyou Group, founded in 2016, is an integrated logistics service provider for cross-border e-commerce headquartered in Shenzhen, China. The company has branches and operations centers in Shenzhen, Guangzhou, Shanghai and other places, processing more than 800,000 orders per day.
Top You core business includes international express delivery services such as postal parcels, international special lines, four main express agencies, FBA services, as well as auxiliary logistics processing of warehouse operations.
Shenzhen Tongyou Logistics Co., Ltd. is characterized by strict organization of transportation and impeccable management of operations. It is a professional logistics service with an integrated supply chain.
Branches and locations
Located all across China with offices that seem to be rather small. But the amount of work Top You performs is unrealistic. So far the company counts hundreds of employees, including online workers who supply the database that AllTracking later uses as the main source to offer the customer the tracking details.
Top You has several subsidiaries located in Shanghai, Guangzhou, Hong Kong and other cities in China.
The history of Top You
The story behind Top You’s massive success in China and abroad is typical. The ambitious team of professional logistics managers decided to start their own business. The company targeted China at first. Now the skills and dedication allow Top You to deliver the parcels and shipments from China anywhere in the world. The company has been engaged in international transportation since 2004. Interestingly, it was only in 2011 that the carrier managed to become an AliExpress logistics partner.
Delivery service partners include not only AliExpress, but also such popular marketplaces as eBay, Joom, Wish and others. Today, it is a professional logistics company headed by Huang Changbing and Liu Yangguang as his deputy. The company has several operational centers, where the ordered parcels from AliExpress go.
Interesting historical facts
- TopYou company’s core business includes international express delivery services such as postal parcels, international special lines, four main express agencies, FBA services, as well as auxiliary logistics processing of warehouse operations.
- Top you started off as a company with only a few employeessss who were running the business and delivering parcels locally. The significant changes took place much later.
- Top You is one of the most frequntly used post ervice companies that delivers online goods from Ali Express and Ebay.
- Top You was ranked 6th most stable post delivering company in China last year.
Top You Customer Service:
Phone number : +86 13714132837, 0755-28222577
Email : [email protected]
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Official website
https://www.szty56.com/ -
Provider’s phone number
+86 13714132837, 0755-28222577 -
File a claim or find a package
Email: [email protected]
The company accepts claims in the written form. Use the Chatbot to contact the team and ask the questions you want.
