Österreichische Post AG (Austrian Post)

Austria

Austrian Post (Österreichische Post) is Austria's leading logistics and postal service provider.

Its business areas include the delivery of letters and parcels.

The company was created in 1999 after the separation of the postal division from the former Austrian telecommunications group Post und Telekom Austria.

Austrian Post tracking packages and shipments

Austrian Post is the leading logistics and postal services provider in Austria.

Its main business activities include the transportation and delivery of letters, direct mail items, print media and parcels.

The branch network of Austrian Post ranks among the largest private customer networks in the country, offering high-quality postal, banking and telecommunications products and services to its customers throughout Austria.

The company makes an important contribution to safeguarding the nation's communications and logistics infrastructure based on its nationwide and reliable supply of high quality postal services on behalf of the Austrian population and economy.

You can track all of the company’s packages and shipments with the help of Alltracking service where all you need to do is enter a tracking code.

Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the track number and connecting to the world’s database.

With Alltracking.com the service is less compilcated as due to the fact that no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.

The information you want to receive then will be automatically displayed on your screen.

You will get the location and the status of your parcel immediately not needing to take any difficult steps.

What do I need to enter to track the parcel?

Our parcel and shipments tracking website - Alltracking – has the tracking service that is available all week long, 12 months a year from and corner of the world.

Alltracking.com operates based on the information you are given upon the parcel registration. This information is useful for our system as due to the unique combination of letters and digits we can easily get back to you with everything we know.

Alltracking is a reliable online platform for the parcel tracing process, as we are able to to track packages and shipments from all countries of the world. Being a part of the global e-tracking system allows us to do that.

If you have the company’s tracking number and request to receive information using tracker field, you will have a direct access to its location and status.

This tracking number can be found either on your receipt or in your mail box among confirmation letters.

Unfortunately, the system only recognizes the special combination of letters and numbers the parcel was given so in case you have no tracking number the website won’t be of much help.

Recollecting the payment method is important. If you paid with cash or credit card – you must have it saved.

What is the tracking number for? The unique code you own from the payment procedure onwards. It is needed for the ground understanding of where the packaging or shipment is at the present time.

There can be a few options: the parcel can be: either in transit, delayed or stuck in customs.

This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.

Can Austrian Post track numbers be found in the global tracking system?

The answer is positive. You are able to find any parcel or shipment marked Austrian Post in the global tracking system.

The onscreen instructions will help you follow the procedure correctly. You can track as many parcels as you need to with the help of our well manageble global tracking intergrated system.

The tracking number is all you need to have the information to become available to yourself.

As Austrian Post is a part of the global tracking union, the system allows to monitor the parcel status changes that happen immediately. If the changes are not shown, the parcel is stuck and the information will not be updated until it moves to another hub.

How can I find out where my package is?

Our online tracking service is a global platform with most detailed information about your packages and shipments.

Once you introduce the tracking code – a one-of-a-kind combination of digits and letters - the status and the current location of the package will be displayed. Type the tracking code into the panel and submit it.

We only ask for your tracking number to comlete the parcel search task. You have it as soon as your payment is finalized.

Alltracking only shows the confirmed information to you.

When the package is in the middle of the road, travelling from point A to point B, you are most likely to see the latest hub it reached.

In case you do not have the company’s number, the system will not be able to assist you. The system recognizes only the unique combinations the parcels are attributed to.

Alltracking is helpful in many ways as it grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time. This way you will be able to extimate the approximate delivery date

What do I need to do to find the parcel on Alltracking website?

Because Alltracking can supply updates to you, make sure you have your receipt with the tracking number ready when you enter our website.

A tracking number is a must. Without it, no information will be displayed.

All the steps you need to perform on our website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.

The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.

What is a tracking number – Austrian Post?

Alltracking allows you to get an easy access to information using just the tracking number.

The tracking number consists of letters and numbers that are specially created in the tracking system for each item that departs from one place to another. With this electronically created combination you can check what hub the parcel is at, find out the city where it is and estimate the time it reaches the destination at.

Applying a separate number to each parcel helps to identify it in the best way possible. The tracking numbers are meant to follow the parcel until it is where it needs to go.

All you have to do is enter “Track and Trace” department on the panel at the very top and click “Track” button.

Wait until the information becomes available to you and read it through. This is what e-tracking global system helps customers do.

Should anyone have any additional questions or unclarities, use Customer assistance for futher communication.

Austrian Tracking Number Formats

The postal number format adapted in Austria is similar to that everywhere in the world.

Austrian Post number has a format of letters plus numbers that is typical for the global e-tracking system.

The online tracking procedure is rather simple. The only duty of the website is to find your tracking number out and get it into the system so that it gets back with a reply. The information you will receive is the most accurate and up-to-date.

This number is yours and does not coincide with any other tracking number that belong to another package or shipment.

What does Austrian Post tracking number look like?

The Austrian Post parcel number usually ends with AT and consists of 13 digits, which means that the parcel is sent through the Austrian Post, the number starts with the letter E - EMS Express International Mail, starting with the letter C, L, this is an international ordinary postal parcel.

At the same time, R is a registered small package from Austria weighing up to 2 kg
C - registered large package weighing from 2 kg to 20 kg
E - Express EMS Austrian Post starts with the letter E.

The Austrian Post (Registered) tracking number format is 13 digits, examples:
CD678909876AT
RR567356453AT
EV934245483AT

* A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination. One needs a tracking number to make sure the parcel gets exactly where it needs to and does it on time.

Alltracking is an easy website to navigate. Most informational departments are placed on the panels on the main page.

The block you will definitely need is “Track and Trace”. Click on it right on the upper panel and track your parcel using just a tracking code.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Austria with Austrian Post.

The unique combintion of letters and digits is needed to give the customers all the existing parcel-related information collected from various sourses.

So when you enter the “Track and Trace” page and introduce the tracking number that you have printed on your receipt or confirmation letter in your email – the next step is to click Track button and collect the given info.

This displayed information will tell you where exactly the parcel is at and the current status of the shipment.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

If you consider your parcel lost or stolen on the way, address your concerns in written form or by dialing the number of the Customer Service team representatives.

Everyone who enters Alltracking.com will be asked to enter numbers and letters known as tracking code to have the basic parcel information available for their convenience.

Austrian Post is a fast reliable post service that operates within the global e tracking unit.

Because Austrian Post works with customers and parcels daily, the Customer Service team has to update information as soon as the package or shipment reaces any hub or changes the status.

In case the website keeps the information without any updates you have a full right to ask for additional details. Do this via email enclosing the tracking number you have so the status of the package can be checked.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may have.

Austrian Post has both Local and International tracking departments – one for packages that stay in the country, the other one for the rest of the world where the parcel needs to get to.

If you sense there might be anything wrong with the parcel we strongly recommend you to contact the team for explainations.

Österreichische Post or Austrian Post can offer you detailed information regarding your item.

Austrian Post will always make sure the package or shipment is delivered on time so that the customer can rate the service high.

Track and Trace system in Austria

The national postal service provider delivers express and EMS mails and parcels across Austria and internationally.

What is Austrian Post famous for? The company uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

Austrian Post packages are available in two versions:

The first option - the production number is entered into the electronic production system on the official website.

It is important to note that the Austrian Post’s issue number can only be obtained by e-mail or from company branches.

The second option, in which users must track their parcels, is to personally go to any of the post offices that are distributed in all zones or regions of the country.

In these offices, users can track their parcels or correspondence in detail.

It is important to note that customers can only use the registered Austrian Post’s Tracking Service if they are registered on the virtual platform on the company's website.

Sometimes it may happen that the information is missing even though you introduced all the details that were needed.

In such case do not hesitate to contact the company you have booked the shipping with.

It doesn’t have to mean that there is anything wrong with the parcel. It may just be stuck somewhere for days. In situations like this, the information will be updated as soon as the parcel leave the place for futher travelling experience.

Lost access

If you lost access to your number or have forgotten where it is – try recovering back the email or if yo cannot do so, contact the courier company explaining the situation.

There can be several cases why this could be possible:

Lost parcel

These cases are rar. But it can happen that the parcel is lost on the way to its final destination. If or when this happens get in touch with Austrian Post immediately.

Austrian Post’s Customer Service team are responsible for the answers that you are seeking. In 100% of the cases the investigation will need to take place and the company will take the resposibility offering you a solution.

At thi point all you need to do is be patient and let the professional solve it for you.

Do not paniс if you have not received an answer straight away. It usually takes up to 12 hours to get a response from the Customer Service team if the matter is urgent. The complains, appraisals, suggestions, and trackung number information requests can all be submitted.

If you happen to be nearby any of the Austrian Post’s offices, you can expect to be offered information there.

Customs delay

If your package is held at customs, you have to get in contact with the courier service company that was originally in charge of your shipment.

Normally, they should be able to assist you with the customs clearing process, or even, just identifying the problem which is also an important step.

Before you get in touch with the representatives, make sure you have the trackng number to offer for Austria Post team to check its status.

Usually the complaints the customers have fall into several categories.

Tracked shipments delays

Even though there is a way to track your parcel, people find a way to complain. Usually when delays occur the Customer Service team gets most questions.

International shipping – If a package is coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.

Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.

In case you didn’t find the information satisfactory and you want to get into more details about the parcel – you can contact the Customer Service representatives to offer you additional information that could be useful and calm you down.

Returned tracked items

You can compain about any tracked item and if it is the post service fault, they will definitely be held responsible.

For instance, at Austrian Post, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Parcel Redistribution Centre.

If you found it wrong, check with the representatives of the company what happened and why.

It is clear that if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Austrian Post cannot be held responsible for it. In most of the other cases, Austrian Post will investigate the case and refund you.

Damaged tracked parcels

Customers get extremely emotional about damaged items. And it is justified. But if this happened to you, you need to get in contact with the seller as soon as possible. ( this is for those who purchased an item online that was later on sent with Austrian Post).

The seller will discuss the issue with the original sender – which is this case is Austrian Post.

In this case the seller is responsible for the condition of items when you receiev them. If the item is damaged you can enclose pictures, put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigare what happened with Austrian Post and either refund you or give you a substitute product.

Prohibited goods

Sometimes the customs have all the rights to confiscaed the prohibited goods when they reach the country.

It is only your responsibility to make sure the package or shipment consists if the items that can enter the country of destination.

In case this happens, contact Customer Service team for clarifications and they can advice you what to do.

An important notification, the Austrian Post service company does not solve this issue for you. But it can give you ideas and offer possible solutions.

In case you have any claims you want to address, regarding any situation that took place, please use this email to contact the team: [email protected]

Ground information about Austrian Post

Österreichische Post (Austrian Post) is the company that manages all postal services in Austria.

The company was founded in 1999 and comes from a corporate division through which the Austrian Post and Telekom Austria passed.

Austrian Post can be seen as a company that limits its duties between the state and the private sector.

This is due to the fact that 51% of the company's shares are owned by the consortium Österreichische Industrieholding, which is the company responsible for managing the financial resources of public companies in Austria.

Among the postal services it offers, Austrian Post contact can be considered one of the most beloved by users, the reasons for which will be explained later.

It does not have a wide range of postal services. However, since 2006, the company has redoubled its efforts to improve the quality of all its postal services.

Over the past 4 years, Austrian Post has received national recognition for the efficiency and reliability of its postal services.

Branches and locations

Austrian Post currently has 5 corporate divisions that are responsible for the operation of the company's most important postal services.

These include mailing lists, sending and processing correspondence for large companies and institutions, administering correspondence for print media, sending parcels by air and, finally, management a network of post offices.

Finally, it is important to note that the first 4 corporate divisions of the Austrian Post can carry out their postal functions both nationally and internationally.

The history of Austrian Post

Austrian Post - Austrian Post, the state postal service, is the leading postal operator in Austria.

The company was established in 1999, the Austrian postal company began reforms in 2010, turning the traditional post office into a ""postal cooperative"" with nearly 2,000 branches across the country.

By 2011, Austria's mail delivery volume reached 1 billion, and the quality of delivery services has improved even more.

Austria Post made major investments in automation and sorting technology in 2013 to help the company reduce costs.

Interesting facts about Austrian Post
- The first standardised postal service was set up between Innsbruck and Mechelen,Belgium in 1490.

By 1563 an extensive system of mail routes existed connecting Vienna with cities in Belgium, France, Italy, Spain and Portugal.

In 1722 In Emperor Charles VI made the postal service a government monopoly and by the mid-18th century passenger carrying mail coach service began.

During the 1800s letter boxes, money orders, cash-on-delivery services were introduced and a pneumatic mail system was setup in Vienna in 1875.
- The first regular international airmail route between Vienna, Kraków and Lviv was established on March 31, 1918, and terminated on October 15.

Three definitive stamps were overprinted ""FLUGPOST"" for this flight and showed that a regular airmail delivery was feasible even during wartime.

Many philatelists consider this regular post delivery with aeroplanes to be the actual start of airmail history.

Postal codes were introduced nationwide in 1966.

Austrian Post Customer Service:
Telephone: +43 810 010 100
Email: [email protected]

keyboard_arrow_left