La Poste, France
Andorra
French Southern Territories
Saint-Barthelemy
France
Guadeloupe
French Guiana
French Post (La Poste) is the national French postal company.
Like other postal services, it delivers parcels and letters in various ways around the world (from the economy method to high-speed courier delivery (known as last-mile).
The service also includes banking and insurance operations.
La Poste tracking packages and shipments
The company is famous for its impeccable service. Because of the high professionalism and dedication La Poste offers the most convenient ways of delivering packages and shipments in the most caring manner.
La Poste assigns tracking numbers to packages and shipments so they are easily trackable. This means the customers get the information they need to know as soon as they use the special code given by the company.
The tracking number is helpful in the detection of parcels that leave the country and take longer than estimated. And even in the case when everything goes smoothly it is still convenient to be able to track a package down when you want to know where it is.
Alltracking is a universally recognized tracking platform for tracking activity that can be performed by anyone having a code,
La Poste gives customers two possibilities to track their packages and shipments.
The first one is to request information via the official website. But the easiest way to do it is to get on the Alltracking website which was specially created for customers to track and trace their goods.
Alltracking is rather simple when you enter it for the first time. It will provide all the existing information regarding the upcoming delivery which is kept in the global database easily accessed by companies like ours.
With Alltracking.com the service is less complicated because no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
For those who ever thought that tracking packages and shipments is a complicated task we have great news – Alltracking made it so easy for you.
Alltracking is available to you at all times, from any part of the world you can log on and see what you have to know about your package or shipment.
The website guarantees you privacy. Only you can see the information we have in our system because you are the one who can access it with your tracking code.
You can even track up to 50 parcels from the same delivery company – we won’t limit you.
If you introduce La Poste's tracking number which is requested in the tracker field, you will receive detailed information about the parcel and its current status.
Keep doing it until you see changes – we try to update information on Alltracking daily.
Alltracking online platform wants to inform their customers that the tracking number is a special combination of characters that are given to you upon parcel registration or purchase of goods. For those customers who do not know where to find La Poste's tracking number, try to remember the method of payment you performed.
If you paid with cash or credit card – you should have a receipt with the tracking number on it. The confirmation number can also be found in your email if you chose an online payment method.
But if you introduced the tracking number and the information we have is either the same or absent at all – consider the following:
There can be multiple variations - the parcel can be: either in transit, delayed, or stuck in customs. This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can La Poste France track numbers be found in the global tracking system?
La Poste France gives the tracking websites a possibility to pass the information on to the Alltracking online platform as well as other tracking services globally.
The tracking system for the postal system is universal. This means that once you follow the onscreen instructions and you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier.
And it is fair to mention that you do not even have to be in your country to check the parcel status or the hub it is currently at.
As La Poste is a part of the global tracking union, the system allows us to monitor the parcel status changes that appear.
How can I find out where my package is?
Today tracking shipments is the fastest and the most effortless job ever. This is why we have created a platform that will explain it to you step by step giving you instructions on how to do it.
Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.
Our online service only requires your tracking number that you should have after the payment was finalized.
Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on Alltracking website?
All the steps you need to perform on our website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – La Poste France?
La Poste France uses tracking numbers to identify customers' parcels in the global system and support them in the tracking activity.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
Every parcel that ever leaves France to travel to another country or even part of the world is assigned a tracking number.
With this unique combination of letters and numbers, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
La Poste tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing or doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what electronic post-global system helps customers do.
La Poste Number Formats
The tracking number format, assigned in France by La Poste is considered typical in the global postal world.
The number consists of characters that are specific and unique for each customer separately and every package or shipment that leaves the country.
To track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.
This number is yours and does not coincide with any other tracking number out there. The tracking number is created from 13 characters.
What does La Poste tracking number looks like?
La Poste tracking number is created from numbers and letters.
Postal items are of two categories and the main difference is the weight of the package: up to 2 kg - small packages, over - parcels.
Parcels from France up to 2 kg may not be tracked, but the French Post always registers parcels and fast delivery of EMC items and gives them a tracking number.
The La Poste tracking number format assigned for international packages looks like this:
For small packages weighing up to 2 kg – Rx123456785FR;
For parcels weighing from 2 to 20 kg – Cx123456785FR;
For EMS shipments - Ex123456785FR.
Where the first 2 letters indicate the type of shipment that is going to be sent and delivered, the numbers represent the uniqueness and the last 2 letters stand for the country code.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from France with La Poste so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen,
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
A tracking number is the most important information you have especially when you think your package or shipment may have been stuck in transit, delayed, or damaged.
La Poste France takes responsibility for the packages it sends and delivers.
But before you think you need to complain let us describe the case when you can still wait for the shipment to arrive.
You may need to talk to a Customer Service representative to sort your issues out and find out why some information is not available or frozen.
When it comes Alltracking website, we display everything we have in the system for you.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may overgo.
The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.
If you have a feeling that may be your case, do not hesitate to contact the team for specifications.
La Poste France and Alltracking work side-by-side to offer you the tracking information you need to have but only with the condition that you have a tracking number on you in the first place.
If you are wondering how to find the tracking number and have no clue where to search, read below.
Track and Trace system in France
The French postal system is one of the most reliable in Europe. France sends hundreds of packages to the rest of the world daily.
The postal industry is very professional and smart. As the system is electronic and is in a fruitful collaboration with the biggest and most famous tracking websites, this is a benefit that allows parcels to depart and arrive fast.
Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that La Poste France tracks are easily monitored by us.
Track and Trace system La Poste generates generously provides the accumulated data from its server database and spreads it in the global e-tracking union. This allows you to witness the progress of any time of order to delivery end.
There can be numerous reasons for a “no show” of a parcel in the system.
But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
Either it is delayed or the system froze, you are entitled to an explanation.
The parcel may be lost on the way to the final destination. These cases are rare but they do exist.
In case this happens think to contact the representatives of La Poste enterprise for further assistance. The investigation will need to take place and the company will take the responsibility of offering you a solution. French postal company must give you answers and inform you of all the details.
The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.
No panic if the package is still missing – either it will be found or you will get a refund. In both cases, you have to wait first and then follow the instructions given by the Customer Service team. Do not hesitate to contact them.
Usually, the complaints the customers have, fall into several categories.
1. Lost items
If the Customer Service team officially announces that your parcel is lost, be sure that you will get a full refund and compensation.
You will have to fill in a special form and enclose the required documents for further assignment from La Poste.
2. Damaged tracked parcels
If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. The investigation will have to take place which can last up to one month. This needs to be sorted out by the seller and the delivery company.
3. Confiscated tracked items
La Poste cannot be responsible for the goods that you send that cannot be accepted by the destination country. You will have to read the list of prohibited items yourself. This means the delivery may still be delayed for reasons beyond its control.
There are some restrictions that the customer has to know of. If the package contains products that cannot enter the destination country – the access will be denied.
Ground information about La Poste
La Poste is a postal service in France that is responsible for the delivery of mail, parcels, and shipments, La Poste also offers financial services, mobile telephony, digital services, commercial solutions, and insurance.
La Poste and its subsidiaries are part of the La Poste group, the company is owned by the Caisse des dépôts et consignations and the French state.
Branches and locations
In addition to its 17,000 retail outlets in France, most of which are located in Paris, le groupe La Poste is now present in 63 countries, across 5 continents.
Also in addition to the territory of France, the postal operator expands its activities in the French regions of Martinique, Reunion, Guadeloupe and French Guiana.
The history of La Poste
La Poste acted as the sole mail delivery and distribution player in France, up until the opening of the postal sector to competition in the 2000s.
The company is the current postal operator of the country. It is the first mail distribution network and the second largest express parcel delivery network in Europe thanks to its subsidiaries.
La Poste became a banking institution in 2006 under the name Banque Postale and has over 13 million customers in 2021.
La Banque Postale plays a social role, many clients receive social assistance and benefits from the accounts of the structure.
Interesting facts about La Poste
- La Poste delivers to France and abroad, the company is present on four continents and in more than 40 countries. More than 17% of the turnover of the La Poste group internationally depends on the delivery of postal packages and shipments
- La Poste and La Poste Suisse have teamed up to create Asendia and develop their international mail experience in the UK, Continental Europe, Asia, and the US.
- Together, GeoPost and La Poste are important network for last-mile parcel delivery, with many fast as well as cheap options.
La Poste Customer Service:
Telephone number: + 33 810 82 18 21
Email address: [email protected]
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Official website
http://www.laposte.fr/ -
Provider’s phone number
+ 33 810 82 18 21 -
File a claim or find a package
Email: [email protected]
All claims and suggestions are requested to be sent to the company's email address [email protected]. or the one used in the Contacts section.
