Orange Connex Fulfillment Platform Limited
China
Orange Connex Fulfillment Platform Limited (known as Orange Connex) is a technology enterprise focused on the global e-commerce market.
The service duties of the company include post and logistics assistance.
Orange Connex tracking packages and shipments
As Orange Connex is more focused on the technological and logistics processes the tracking packages and shipments experience is on the most professional level ever.
The company has the most well-developed integrated electronic system for the parcel monitoring process leaving almost zero chance for it to get lost.
The information Orange Connex is willing to share with the customers can be found on the Alltracking service website with the most reliable and accurate data that exists at the moment.
Being so professional in areas of logistics, finance and big data for the global e-commerce industry offering successful solutions through market analysis, system development, and resource integration has helped Orange Connex influence many great decisions and obtain great results in the delivery service as well.
Tracking Orange Connex packages and shipments is effortless on the Alltracking website. Our company works side-by-side with Chinese enterprises and offers the most relevant information you could get.
What do I need to enter to track the parcel?
SpeedPAK is a mail and parcel delivery service operated by Orange Connex. The delivery is always trackable and is recognized by the global tracking system.
Alltracking is an online tracking platform that customers can access from any part of the world.
The website is created in a way that everyone could understand and find easy to navigate.
The main page will tell you everything you need to know to get the information you need. The upper panel menu will give you a clear understanding of where to need to get.
The "Track and Trace" section on the upper panel will take you to the tracker panel.
Your tracking number is all you will need to find out where your parcel is and what status it has.
The displayed information is updated daily.
The tracking source is available to us all the time which is why Alltracking monitors all the changes and shows them immediately.
Though our Customer Support team can be found only during our work hours, the system is available to you 24/7.
Please get your tracking number ready when you visit our website.
The information we have on the Track and Trace web page will ask you to introduce the tracking number that you must have on your receipt or in your email. Use it carefully to identify where your parcel is and what status it has.
Please make sure you remember that the parcel status is automatically changed when the package is headed to another location.
For those customers who do not know where to find the company's tracking number, try to remember the method of payment you performed.
If you have a receipt, consider finding the number on it. You can also find the Orange Connex number in your email.
For example, the parcel can be: either in transit, delayed, or stuck at customs.
This tracking number is the secret combination of letters and digits given to you to receive so much wanted notification related to your parcel.
What does one need to do with these details?
Usually, this helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Orange Connex tracking numbers be found in the global tracking system?
As we all know China is the country that sells almost everything you can think of. Chinese logistics and delivery companies know how to do their job well.
Postal services in China are simply on another, more contemporary level. Supplying the world with different products, Chinese companies have no other choice but to be the best in what they do.
Postal companies in China deliver thousands of packages and shipments daily. This is a sign that you are in good hands with any Chinese company that provides these services.
The company understands how customers are anticipating their orders and makes it super easy to check the parcels out for information online.
It is quite simple to track and trace your parcel with the help of a tracking platform like Alltracking.
Alltracking and Orange Connex (also known as SpeedPak) cooperate to give you the details on your packages and shipments and update you with the most recent changes.
You will just need a tracking number and every little detail we have on your shipment will be shown to you on your screen. Get to the Track and Trace section to be offered the package-related information.
Tracking can be done at any time and from anywhere, and there will always be some information about your package available.
How can I find out where my package is?
All tracking allows you to find the parcel on the website having just a tracking number.
The service on our website gives customers a secure possibility to see where the package or shipment is in real time.
You will see the location and delivery time information when you introduce the tracking number into the tracker search field.
In the case of non-disclosure, when the details about the parcel are not shown, consider contacting an Orange Connex Customer Service representative for additional information.
If the parcel is still missing after a few days, give the Customer Service team the details you have and wait for the investigation.
Alltracking is the website that provides all the necessary information immediately. Remember that you are just one click away from the information you request.
Get the code from your receipt whether it is saved in a paper form or your email, enter it into the panel, and click the button.
Highly professional and strictly confidential – these are the right words to describe the Alltracking system as a part of the global tracking platform.
If you want to know when to expect the parcel and the estimated delivery time, you can easily find it with the help of Alltracking.
Alltracking website is an ideal information-detecting method for parcel and shipment identification which is available to those presenting the Orange Connex code. Do not keep yourself away from the details we own on your parcel.
What do I need to do to find the parcel on the Alltracking website?
The routine is effortless and does not require any step that customers may consider complicated.
As Alltracking is a tracking platform for customers supported by the global post industry, the information the system processes is spreads with lightning speed.
Performing 3 easy steps usually gets the customer where they need to get.
What do you need to do to get the information from Alltracking?
First of all, our customer has to get the identification number (private package code) written on the paper receipt, received upon the payment process.
Secondly, you have to introduce the special combination of letters and digits into the field, entering the “Track and Trace” department on the upper panel.
When you do this, click the “track” button to finalize the process.
Then you will get access to the data and check the status of the parcel, feel free to check the changes whenever you need to see the shipping or delivery details.
Usually, the website will show you the hub where the parcel or shipment is at. If you have zero information displayed or the information has not been updated for some time, consider contacting the Customer Service team.
What is a tracking number – Orange Connex?
All the packages and shipmens that cross the border have a tracking number for the customers convenience.
The tracking number does the job of offering the customer information regarding the current package situation. If the system has the necessary information, parcel is safe and on the way to its final destination.As long as the information is stored online, something is happening. Also the tracking number is the key-element for the customers to check the daily updates.
The tracking number is a universal language that all the global tracking websites understand.
Orange Connex tracking numbers are the code information that can lead you to all the details the deivery company has.
* A tracking number is a unique ID number or code assigned to a package or parcel written on the paper receipt given after the payment process or in the customers' mail boxes upon the confirmation.
Orange Connex Tracking Number Formats
As we are talking about Chinese branch, in China most tracking numbers consist of numbers and letters. Orange Connex tracking number format is the same. The only difference may be the lenghts of the tracking number. This usually depends on the type of package that the customer chooses.
Here we can state that Orange Connex are different as the tracking number reference of Orange Connex usully consists of up to 28 digits.
There can be exсeptions, and you do not have to rely on this as on the basics, but usually there are more than 13 standard letters and digits.
What does Orange Connex tracking number look like?
As it was previously mentioned, Orange Connex tracking numbers are longer than your standard Postal number received in China.
Orange Connex tracking number starts with 2 letters, followed by 23 numbers (at most), followed by 3 other characters e.g.
For example, the number can look like this: ES10008750965980001010001G0N.
Orange Connex ( also known as SpeedPAK ) tracking numbers can be summarized as follows: (# = Letter / * = number /! = Number or letter)
ES *** *** *** *** * ## *** *** ** # * #
EE *** *** *** *** * ## *** *** ** # * #
As you can see, the tracking number starts with ES or EE
"EE" for Economic service
"ES" for Standard service
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website. AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to so when you enter AllTracking “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email. Then enter the given code into the field and click Track button.
The next thing you know the informaton regarding your package or shipment will be displayed on your screen. Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications. If the problem is not the system or not the wrong number introduction, then you would have to contact the Customer Service representative from Orange Connex for further clarifications.
Basically, all you have to do is find the tracker field and enter your number there. Click “ Track” button and see what information you have there.
The postal tracker field that you use to introduce the tracking number shown on your receipt will help you trace the parcel. The package information will include the time and date, the hub, and the current package status.
If you cannot see any information or you cannot see any progress with the package for days, consider contacting the Customer Support team for further instructions.
Orange Connex is a company that has been around for quite some time. Every step of the delivery process way is well-managed, and it helps the company to stay strong in the industry for a long period.
All the parcels and packages that Orange Connex has ever dealt with are successfully delivered. And that is all due to the high professionalism of the management and employee team. But on a rare occasion, Orange Connex can face difficulties during delivery and this may end up causing delays. In most cases, if you ever feel like you can not track your parcel it will only mean there is the slightest delay in the delivery process. Usually, it will not be long before everything is fine again.
Inpatient customers do not take it for what it is and search for a way to start to complain. But before you start to complain, please wait to make sure the parcel is not just being delayed and got lost on the way.
There can be several issues with it and here are some examples:
- Issues with the delivery address may occur. This is one of the most common reasons why the parcel information is not updated. Wait for further instructions as they will appear once the company asks you to clarify the location.
- The packages and shipments may not have reached the hub just yet. It means sometimes they are at the stage where the information simply cannot be displayed yet. One again you would have to wait for the latest parcel news to be updated.
We do not exclude the lost parcel case but Orange Connex China cares about evey delivery. Just so you know, in the worst situation that your parcel is lost, you still have a Customer Service team to assist you. In case of a lost package, you would have to contact Customer Service representatives for confirmation and further instructions.
If this ever happens to you, please know that the company will refund you for the lost parcel if the reasons are objective. Do not hesitate to ask for additional information if you need it.
If you have doubts, you are entitled to receive the answers you seek to find.
The “Track and Trace” system is easily understandable. Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information as soon as the changes appear. You see these notifications immediately.
Track and Trace by Orange Connex China
The Track and Trace system is popular all over the world. Alltracking, the online platform for tracking shipments, will help you find your package in the global system. We have an upper panel that will direct you to where you need to get. Once you see Track and Trace button – click on it and get ready to be redirected to the page where you need to enter the tracking code.
If you do not know your tracking number, you can ask for it in the online store where you purchased the goods. The tracking number will lead you to the information you need to know.
If you think that Track and Trace section will not answer all your questions, consider contacting the Customer Service team.
If customers cannot track the package for a really long time (and we recommend to wait a week for the updated information to appear in the database).
If you waited enough and still cannot track it please contact Customer Support team for an investigation. Orange Connex in China have an extremely professional Customer Support team and they are ready to assist anytime. Please also note that sometimes it happens that the customer is not attentive enough with the tracking number details. Check for no mistakes to be made while entering the number before you panic.
If this isn’t the case, please seek for assistance from Orange Connex.
It is more of an exeption, especially talking about such professionals as Orange Connex are. Their professionalism is superior and the customers feedback is a good proof of that. Even though the company never fails to do their job well but on the rarest occasion delays and lost items can be the reason for an investigation.
Before you find out the real reason why you cannot track or get an updated information on your package or shipment, please wait for things to change. We assure you that delivery company is doing everything they can to get the package delivered to the destination.
We strongly recommend you not to panic if your package has not reached the final point yet.
In 99% of the cases it got delayed somewhere and as soon as something changes the updates will be shown on Alltracking website.
If the delivery status of your package remains unclear, be sure to inform Customer Support team and ask your questions to receive answers.
You would have to start an official claim and write down all the details you have – the tracking number is extremely important to have. Sometimes the company my also ask you what the package consists of and how valuable the items are. Then they will check the address with you and make sure all the information coincides. Their system will update you with the information received from the distribution centre.
If the package was not retained in one of our distribution centres the Support team will continue the search to find out where things went wrong.
Some of the parcel status may include the following:
- Package Received
- Departure from Local Sorting Center
- Arrival at Regional Sorting Center
- Departure from Regional Sorting CenterП
- Dispatched from Office of Exchange
- Handed over to the Carrier
- Arrival at Destination
- Arrival at Processing Center
- Item Presented to Customs
- Item Returned from Customs
If your package is lost, damaged, or never reached the final destination, you can initiate a dispute with the delivery company. All the claims the customers have, are only accepted in written form with the Customer Support team’s acknowledgment.
This means you need to inform their staff about it and ask for further instructions. Do not be afraid to start a claim – it happens and the company knows they need to help you to sort it out in the best and most friendly way.
Contact a Customer Support team representative and discuss your options. Explain the situation but do not forget to use your tracking number. The Customer Support team member will need it for their record and a serious investigation.
Ground information about Orange Connex
Orange Connex ( SpeedPAK ) is a Chinese logistics company that provides express delivery services for e-commerce.
Orange Connex is a joint venture between the leader in Chinese private equity investment, CITI CPE, and the pioneer of the global e-commerce platform, eBay.
With such an enriched background and strong base, the service is aimed to redefine our users’ experiences through Speed, Stability, Transparency, Cost Optimization, and Sustainability.
Branches and locations
Orange Connex has pickup offices in 26 provinces and 185 cities in China (Starting with 1 package, no service fee).
The company can take in hundreds of parcels daily. Thousands of people are imployed at Orange Connex.
The history of Orange Connex
The story of Orange Connex started with just one office near the capital city. But the ambitions of 3 professional managers didn’t let the dream turn into a failure.
Years of hard work paid off and now Orange Connex is a world-famous corporation with thousands of employees who send and deliver parcels to any part of the world.
The company is known in China as a leader in the private sector, in the investment market, and as a pioneer in global e-commerce. Because this company offers amazing logistics solutions, its services are considered fast, stable, and rather cheap in price.
Interesting facts about Orange Connex:
- SpeedPAK is a mail and parcel delivery service operated by Orange Connex that people sometimes mistake for another company. In reality, it is the same corporation.
- Direct mail covers at least 51 countries worldwide. These include the US, Canada, France, Australia, France, Spain, Israel, and many more such as Orange Connex Germany. And of course, they also cover 185 Chinese cities in 26 different provinces, as well as, 14 stations in Hong Kong.
Orange Connex Customer Support:
Telephone number: (country code) 400 126 0008
E-Mail：[email protected]
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Official website
https://www.orangeconnex.com/ -
Provider’s phone number
(country code) 400 126 0008 -
File a claim or find a package
Email: [email protected]
All the questions, suggestions and claims have to be sent to the company's Customer Service team's email address.
