2GO
Philippines
2GO Express is part of 2GO Group, Inc. - a leading integrated logistics company in the Philippines. It was founded many years ago in the Philippine Islands.
Today the corporation is considered one of the best in the country; it cooperates with leading courier services and legal entities.
2GO Express tracking packages and shipments
Courier service 2GO Express is a reliable way to send mail and cargo throughout the country and the world. They provide a wide range of services including express delivery, next-day delivery, and economy delivery.
The company influences the quality of the postal service in its region, also making a great contribution to the Philippine Islands’ express delivery industry.
2GO Express’ Tracking System is available 24/7 with regular updates that the customers can rely on and consider a reliable source of information.
Alltracking makes sure all the packages and shipments by 2GO Express can be detected no matter where they are.
You can easily track any postal shipment with the Alltracking website which guarantees you straightforward information about your package.
2GO Express is a company with a logistics target that delivers parcels of any kind to any part of the world.
When the company takes care of customers’ parcels and sends them overseas, the tracking number is always assigned for everyone’s convenience.
Our Alltracking website surely will offer you transparent information related to shipments and packages when you enter a tracking number on our online platform.
Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the tracking number, and connecting to the world database.
With Alltracking.com the service is less complicated because there is no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the parcel?
When you are 100% sure you want to track packages and shipments you enter our website and follow the steps indicated there.
2GO Express offers postal updates through the postal server that can be accessed by customers from any corner of the world.
Alltracking is the website that can guarantee you the status and location of the package or shipment that you are expecting to get delivered.
All the information you need to give us is the number that is requested in the tracker field, and you will receive detailed information about the parcel and its current status.
Just like it was mentioned above, the tracking code is everything you need at this point.
For those customers who do not know where to find the tracking number, try to remember the method of payment you performed.
If you paid with cash or credit card – you should have a receipt with the tracking number on it. The confirmation number can also be found in your email if you choose an online payment method.
The tracking number will give you an understanding of where the packaging is at this very moment.
For example: the parcel can be: either in transit, delayed, or stuck in customs. This information usually helps the customers understand when to expect the package and what barriers it may have on the way to the destination.
Can 2GO Express tracking numbers be found in the global tracking system?
2GO Express is responsible for all the deliveries on the territory of the Philippines and outside of it before it reaches the final destination departing from the country.
The tracking numbers that companies assign to parcels that travel abroad can be identified on any tracker website that has access to the universal tracking database.
You can track 2GO Express globally via our Alltracking online platform where you will be able to track as many parcels as you expect, you will find your tracking numbers on items you have purchased online that use a courier.
As 2GO Express is one serious and reliable company, being as well as a part of the global tracking union, the system allows monitoring of the parcel status changes that happen immediately.
How can I find out where my package is?
To track and trace packages and shipments from the Philippines one has to have a tracking number that will be useful at all stages of the tracking process.
No matter where you are at and what time of the day it is Alltracking will allow you to introduce the tracking code to find the information that you need to know.
Our tracking platform made it seem effortless for anyone to track packages and shipments on its website with the help of just a combination of characters that you are given upon purchase.
Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.
Our online service only requires your tracking number which you should have after the payment was finalized.
Alltracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on Alltracking website?
Alltracking will make sure your parcel is found in the system no matter when you try to get hold of it.
Alltracking website is a respectable online platform for customers who are dealing with parcels and packages as well as goods deliveries from all around the world.
The basic knowledge of how we operate will help you to get the updates you need.
All the steps you need to perform on our website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the destination and approximate time it will get there.
What is a tracking number – 2GO Express?
2GO Express has tracking numbers that resemble the typical tracking number combination but have the country abbreviation in it.
2GO Express packages have a similar tracking number to standard tracking numbers that are assigned to parcels that leave a country to travel abroad.
You can track any 2GO Express package or shipment on Alltracking.com only having a track number.
This is not all – you can track as many packages on our website on the same day as you wish. Neither Alltracking nor 2GO Express will limit you.
*A tracking number is a specific number assigned to each parcel just before it is shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
With this unique combination of letters and numbers, you can easily find out where the parcel is while in different hubs in various cities and when it will depart to reach the destination.
Giving each parcel its separate number helps to identify it in the best way possible.
The company’s tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what the electronic postal system helps customers do.
2GO Express Postal Number Formats
2GO Express has tracking numbers that consist of letters and digits that have their meaning.
Every combination on the receipt and the parcel assigned by 2GO Express is specific and unique.
To track your parcel online, the system will ask you to introduce the tracking number you were given upon the parcel registration.
This number is yours and does not coincide with any other tracking number out there.
The tracking number format is 9 characters – usually 2 letters and 7 numbers.
What does 2GO Express tracking number look like?
Parcels and courier delivery are sent with a 2GO Express tracking number, by which you can see how the package is moving. The sender may not register small packages and letters, then he will not have a tracking number.
A typical 2GO Express tracking number consists of a unique sequence of 9 alphanumeric characters.
Here is what tracking numbers can look like:
D8270868D
Z0521765Z
This unique identifier known as a tracking number allows each package to be accurately tracked and identified.
*A tracking number is a specific number assigned to each parcel just before it is shipped. This number works as a unique ID code and allows people to follow and track their package all the way.
Alltracking helps customers “Track and Trace” their packages and shipments from any part of the world.
When you enter the combination of letters and digits you are most likely to find the updates immediately.
Our online system offers them every 24 hours with tiny exceptions when the parcel has not reached the hub yet.
But let us tell you that no matter if it is your first ever package to track or the fifth, it is equally easy to do it.
Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved in the tracking process.
If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via express delivery with 2GO Express so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.
2GO Express has a standard way of offering customers information updates.
You are being given a tracking code which you can use on the company’s website or this website here.
The only difference is that the website’s “check your parcel status” procedure is far more complicated.
It is not difficult to Track and Trace your package with the help of the Alltracking e-tracking system.
You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.
The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.
2GO Express has a transparent tracking service and the information present on the website is corrected before being completed.
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.
The Local or International Tracking department deals with lost/delayed or damaged packages.
If you have a feeling that may be your case, do not hesitate to contact the team for specifications.
If you are wondering how to find the tracking number and have no clue where to search, read below.
The website is easy to understand and follow.
Track and Trace system in the Philippines
Packages sent and delivered by 2GO Express are usually monitored within the system. They can be analyzed by the company itself or by enterprises like Alltracking.
2GO Express uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.
The parcels that 2GO Express tracks are easy to monitor anywhere in the world.
2GO Express is a great logistics partner for any tracking website because it is:
• A part of a reliable online global tracking system that is available 24/7
• Has integrated electronic invoices and statements
• Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.
2GO Express track and trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the 2GO Express database for your convenience.
This allows you to monitor the progress of any time of order to delivery end.
Do not hesitate to take advantage of the capabilities the system offers.
It can happen that the data is missing from the system. The customers usually see it as a bad sign.
If you cannot explain the absence of information – think of it as a delay that will eventually be successful and the status will be shown after the package reaches a certain location.
Most of the time customers panic when the information is not being updated but we have to admit there can be a rather convincing reason.
There can be numerous explanations for the non-trackage of the parcel you need information for.
But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
Though many may consider that 2GO Express may have hundreds of packages daily and it is hard to take care of all of them, it is not true. The company is experienced and does the job well.
2GO Express takes very good care of the parcels as the trust rating is too high to let anyone down. Even though most cases are successful, this cannot be 100% of the cases. Packages get lost sometimes. From time to time this can happen to anyone.
2GO Express employees are usually very attentive and caring when it comes to all the actions that need to be done, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.
The parcel may be lost on the way to the final destination. These cases are rare but they do exist.
When this happens please contact the 2GO Express Customer Service team for further assistance.
The investigation will need to take place and the company will take the responsibility of offering you a solution.
Please note that you will be asked to offer information that will help to investigate the case.
It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.
But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.
Customer Service team will be able to provide you all the answers you need. Keep an eye on their reply.
2GO Express seems to have one of the best Customer Service teams that is capable of dealing with any types of requests and issues.
Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at 2GO Express.
Usually, customers have the following claims that the Customer Service team deals with:
1) Tracked packages that did not reach the destination
At 2GO Express, when the delivery of an item cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.
If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, 2GO Express cannot be held responsible for it. In most of the other cases, the delivery company will investigate the case and refund you.
2) Damaged tracked parcels
If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with 2GO Express).
The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.
If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with 2GO Express and will either refund you or give you a substitute product.
If you encounter any problems with your 2GO Express delivery, their dedicated customer service team is ready to assist you. Please ensure you have the tracking number and all relevant details about your shipment when you contact us to expedite the resolution process.
If you have any questions or claims, the best way to contact the Customer Service team is by writing an email: [email protected]
The Customer Service team will contact you back.
Ground information about 2GO Express
2GO is a company with over 40 years of experience and is constantly improving to offer its customers the best services. They have their transport network and work closely with other courier companies to ensure the fastest and most reliable delivery possible.
2GO Express offers a wide range of services. The main areas of activity of the company are logistics and postal services. At the corporation's branches, you can send or receive parcels, as well as rent a mailbox.
Financial services are also available. 2GO Express clients can make money transfers, receive pensions and benefits, and purchase office supplies, toys, accessories, and postal products.
The logistics organization serves both legal entities and individuals.
2GO Express leverages unrivaled local knowledge from over a century of experience and a passion for consistently delivering freight and information on time, while offering simplified solutions to meet the most complex requirements.
Branches and locations
2GO Express currently has more than 700 offices in different countries.
The history of 2GO Express
2GO Express is a freight forwarding company part of the 2GO Group, Inc. - a transport and logistics company acquired by Negros Navigation Co., Inc. in December 2010.
Since 2015, 2GO Express has combined flexibility, know-how and an integrated menu of services as we provide solutions for its clients.
For more than 10 years the company has focused on four key service areas: shipping and transportation, custom services, tracking and customer support.
Interesting facts about 2GO Express
- 2GO Group, INC. is the largest transport and logistics company in the Philippines. It consists of five subsidiaries, namely 2GO Sea Solutions, 2GO Special Containers, 2GO Logistics, 2GO Distribution and 2GO Express.
- SM Investments Corporation, one of the largest corporations in the Philippines, is the parent company of the 2GO group. In addition to last-mile delivery and express courier services, it provides multimodal transport, warehousing and inventory management, distribution, specialty containers and project logistics. 2GO also offers a wide range of additional logistics services such as freight forwarding, import and export processing, and customs brokerage.
- Depending on the 2GO service you purchase, 2GO aims to deliver your packages from Manila to other parts of the Philippines within five days. For international shipping, 2GO partners with UPS to speed up the delivery of your packages worldwide.
2GO Express Customer Service:
Telephone: (+632) 7799222
Email: [email protected], [email protected], [email protected].
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Official website
http://supplychain.2go.com.ph/ -
Provider’s phone number
(+632) 7799222 -
File a claim or find a package
Email: [email protected]
