Singapore Post Ltd
Singapore
Singapore Post sometimes referred to as "SingPost", is a postal service that provides local and international shipping options.
Singapore Post is a private limited company and therefore not owned by the government.
Singapore Post tracking packages and shipments
Singapore Post is a company with postal and logistics capabilities that the local population considers one of the most influential enterprises in the country.
Singapore Post delivers international parcels to many countries around the world, including the most distant ones.
Singapore Post relates to customers using their tracking numbers to find out information about the packages and shipments they expect.
As Singapore as a country is really about e-commerce, the delivery of packages and shipments is a day-to-day experience that the company has to be good at.
Assigning a tracking number is handy and offers benefits to both – the company and customers. Singapore Post’s packages and shipments can be tracked from any corner of the world. Alltracking is the company Singapore Post can rely on.
Being a part of a global e-tracking system allows companies to spread and share information saved on the server and give the customer secured access to the data.
What do I need to enter to track the parcel?
When one wants to track packages or shipments it is important to remember that Alltracking will always offer you information the system has for all the customers who are awaiting the delivery.
When you land on Alltracking main page you will be surprised how easy this process can be.
The parcel can be tracked on this website with the help of a tracker panel that automatically redirects all the information so you and displays it.
The main focus has to be on the tracking number which is a must-have.
As Alltracking is the e-tracking source that processes data 24/7, you can rely on the information to be up-to-date.
If you happen to introduce the company's tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
This status is automatically changed when the package is headed to another location.
For those customers who do not know where to find the company's tracking number, try to remember the method of payment you performed.
If you have a receipt, consider finding the number on it. You can also find the company's tracking number in your email.
This tracking number is the secret combination of letters and digits given to you to receive so much wanted notification related to your parcel.
But the status of the parcel can change from time to time.
If you happen to not see any significant changes do not panic and wait until the information is updated. For example, the parcel can be: either in transit, delayed, or stuck in customs.
What does one need to do with these details?
Usually, this helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Singapore Post track numbers be found in the global tracking system?
Sure, the tracking numbers by Singapore Post can be found in the global tracking system.
Singapore Post tracking numbers can be tracked by the global e-postal system and correspond to the norms of the international package and shipment tracking process.
Singapore Post tracking procedures allow any customer to find their package wherever it may be during its journey to the final destination.
In addition, thanks to agreements and partnerships with other postal companies around the world, all Singapore Post packages pass through checkpoints where information is constantly updated.
All the packages and shipments’ data is automatically recorded on the company's platform and this shows all information to the customer when tracking the package.
To track your package you only need to know the Singapore Post tracking number and enter it in the search field of the tracking section to know the status or location of the package.
Tracking can be done at any time and from anywhere, and there will always be some information about your package to display.
Alltracking daily offers updates on parcels and shipments sent or received by the company providing postal services. The tracking procedure is available by clicking the “Track and Trace” section title on the upper panel.
How can I find out where my package is?
With the Alltracking website for one finding your package is the most pleasant and effortless task in the world.
The packages are easily trackable and only require one detail for that – the tracking number. Alltracking supports the customer in the idea of finding out the current status and the location of the parcel.
The guarantees we offer are stable. Our website grants customers a secure possibility to see where the package or shipment is in real time.
The hub and the status of the parcel will be shown right after the USPS tracking number is introduced into the tracker panel.
In the case of non-disclosure, when the details about the parcel are not shown, consider contacting the company's Customer Service representative for additional information.
If the parcel is still missing after a few days, give the Customer Service team the tracking information you have and wait for the investigation.
Alltracking is the website that provides all the necessary information immediately. Remember that you are just one click away from the shipment information you request.
Get the code from your receipt whether it is saved in a paper form or your email, enter it into the panel, and click the button.
Highly professional and strictly confidential – these are the right words to describe the Alltracking system as a part of the global tracking platform.
If you want to know when to expect the parcel and the estimated delivery time, you can easily find it with the help of Alltracking.
Alltracking is an ideal information-detecting method for parcel and shipment identification which is available to those presenting the unique code.
Do not keep yourself away from the details we own on your parcel.
What do I need to do to find the parcel on the Alltracking website?
Alltracking makes sure the reasons you visit the website are significant enough to go on offering you comfort and reliability.
The steps one needs to take on our website are rather simple. Our website was created in a way that no customer could ever find it difficult to understand and complain.
As Alltracking is a tracking platform for customers supported by the global post industry, the information the system processes is being spread with the speed of light. Please follow the instructions written below to track your package with us.
What do you need to do to get the information from Alltracking?
First of all, one has to get the identification number (a special code) written on the receipt, received upon the payment process.
Secondly, you have to introduce a special combination of letters and digits into the field, entering the “Track and Trace” department on the upper panel.
When this step is taken, click the “track” button to finalize the process.
Then you will get access to the data and check the status of the parcel and know the way to monitor the changes whenever you need to check the details.
Usually, the website will show you the hub where the parcel or shipment is at.
If you have no information shown on your screen or the information has not been updated for a long period, consider contacting the Customer Service team.
What is a tracking number – Singapore Post?
Tracking packages and shipments by Singapore Post can only take a couple of minutes. This will include the part when you introduce the special code too.
* A tracking number is a unique ID number or code assigned to a package or parcel that can be found on the paper receipt upon the payment process or in the email of the customer upon the confirmation.
This number is usually written on the paper receipt or can be found in your email confirmation letter.
Having a tracking number is a must. You must share it with no one if you want to keep the information confidential.
Our website is secured and protected. If you do not disclose any data, no one will know where your parcel is and what status the parcel has. No one but you.
Singapore Post Tracking Number Formats
The tracking number assigned by Singapore Post is universally accepted and any tracking platform can read it and offer you information from the tracking system. This means no matter what tracking website you use, the information will be there and it will be available to you.
With the tracking number you are given, you can easily monitor your package’s recent status changes until it shows up.
Singapore Post tracking number can be found on your shipping confirmation email or on the package itself.
If you are having difficulty locating the number, you can contact the seller for assistance. They will be able to help you track your package and provide more information about its current location and status. Singapore Post Number Format is similar to most tracking numbers in this world.
For international deliveries, the tracking numbers assigned by Singapore Post consist of 13 characters.
What does the Singapore Post tracking number look like?
Postal items are of two categories and the main criterion for separation is the weight of the item: up to 2 kg - small packages, over - parcels. Shipments from Singapore up to 2 kg may not be tracked, but parcels and fast delivery of EMC items Singapore Post always registers and gives them a tracking number.
The international postal identifier consists of an alphanumeric series:
RA123456785SG - for registered small packages from Singapore up to 2 kg, the first letter is always R, from the word Registered;
CD123456785SG - the tracking number for a Singapore Post parcel weighing up to 20 kg always starts with the letter C;
EE123456785SG - EMS fast delivery starts with E.
The 13-digit track number is encrypted: the type of departure in the first letter, and the uniqueness of the number is confirmed by the second letter and all numbers.
The last two letters indicate the country of the postal service.
Alltracking will give you a chance to see the changes that the package or shipment will have before it reaches its final destination.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Singapore or to Singapore so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click Track button.
The next thing you know the informaton regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
Singapore Post is a postal company with multiple logistics and postal tasks that have to be performed daily every minute of the time.
Thousands of packages and shipments need to be sent every day and the company has to track them down to make sure they all arrive on time and at their destination point.
With Singapore Post, your package should be where you request it to be super fast. As Singapore Post deals with e-commerce a lot, the delivery services are on the highest and the most professional level.
We know that Singapore Post is a well-recognized carrier for shopping/ e-commerce platforms, the company knows to deliver iv very short terms thousands of parcels.
With the help of a tracking number one should be able to know where the parcel is by entering the Alltracking website and entering the code.
There is a special field for that that you can find on the Track and Trace section’ page. This page will tell you exactly where your parcel is.
Package statuses can vary.
Here is the list of frequently shown parcel statuses.
- Parcel accepted, or Item received – the consignment was delivered by the recipient to the post office.
- Parcel on the way, or Item transit - the cargo has left the receiving point and is moving around the country to the border.
- The parcel arrived at an intermediate point, or Arrived local distribution center - the cargo is being sorted.
- The parcel has left the intermediate point, or Departed the local distribution center - the cargo has been sorted and is moving to the border.
- The parcel is at the customs of the sending country, Arrived at the customs of the original country - the cargo is undergoing customs procedures.
- Parcel is being prepared for dispatch or Arrived at the Airport.
- The parcel has left customs, or departed from customs original country the cargo has passed customs inspection.
- The parcel is outside the country of departure, or Departed from customs original country - the cargo has left the country of dispatch.
The “Track and Trace” system is easily understandable.
Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes.
You see these notifications immediately.
Track and Trace in Hongkong by Singapore Post
Customers know that the famous electronic Track and Trace System saves a lot of time. Both clients and the company are satisfied in the end.
Dealing with hundreds or even thousands of packages daily, the access given to the customers for parcel monitoring is a life-saver.
For the industry, Track and Trace solutions can solve quality management problems during manufacturing, improve product quality, and increase customer satisfaction.
For society, it can prevent adverse effects from contaminated or defective goods.
Singapore Post sees the track and trace system as the key element of their professional activity. Once you give the customer the tracking code they can check all the updates themselves. This slightly takes the pressure off.
You can track such parcels only before export, or before transfer to the postal operator.
In the country of the addressee, they are usually not tracked. When the parcel leaves Singapore that is when you start seeing the changes and the parcel traveling activity.
In case one cannot track and trace the package there is always a way to check what is going on with the help of Customer Service team but first ...
Before you think your package is non-trackable, give it a change to still appear. Sometimes it can happen so that the packgae or shipment is still stuck in transit or kept at the customs – the situation will see changes once the restrictions disappear.
If this ever happens to you, just remmeber that in certain situations the parcel can stay untracked but this usually changes fast.
The shipment or packaging can be stuck in a hub without any significant changes.
In case you have doubts or you seem unsure, do not hesitate to drop Singapore Post a line asking for information you can not see online.
Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting Customer Service team.
The Customer Service team should be able to offer you a report and estimate the approximate time of the delivery.
ONLINE SHOPPING CASES:
You have made your first order on Aliexpress, Joom or Ebay as well as other popular shopping platforms and are looking forward to the seller sending your order.
As a rule, information about the track code begins to be updated 7-10 days after receiving the track code, or 1-2 days after the (real) delivery of the parcel to the post office.
Small stores issue a track code immediately, but take the order to the post office when a certain number of parcels are collected, this can be 1 time in 7-14 days.
There are more stores, the delivery of parcels to the mail occurs more often, and, accordingly, the first information on the track codes of such stores appears earlier.
If the package shows no sign of appearing, we recommend the customers get the tracking number ready for an investigation.
Whether you think your package or shipment is delayed, missing, damaged, or lost – the best decision is to wait and then get in touch with the Singapore Post Customer Service team for situation clarification.
If you waited long enough but nothing changes – meaning, the changes are not being uploaded, try returning in a couple of days.
Then, if there is still not any progress and the status does not change, offer the Customer Service team the tracking number for them to see what problem there may be.
Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.
If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.
When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.
Later all the distribution centers would be checked to find out if the shipment was labeled incorrectly or if its packaging got damaged or lost on the way.
If the package was not retained in one of our distribution centers the Service team will continue the search to find out where things went wrong.
Singapore Post is known to deal with claims in the most ecological way offering the customers the belief that everything will be sorted.
You can complain as you have a full right to it. You are entitled to tell the company about your feelings if they let you down.
Please remember, that in a situation when the parcel is damaged or lost, you can claim compensation in money equivalent for your loss or damage.
In this case, you have to enter the official website, contact the Customer Service team, submit a claim in written form, and wait for the response.
The Customer Service team will analyze each case separately and offer a solution that will suit you.
In a situation when the parcel was damaged, you also will be offered an investigation and compensation later on (if the company is proven responsible for this). Please note that the parcel can be delayed for whatever reason. In this case, you have to contact the Customer Service team for additional information.
If you are the sender, start an investigation into your parcel using the online form below. In case of damage, your complaint must be submitted to Singapore Post within 7 calendar days.
Ground information about Singapore Post
Singapore Post is a state-owned enterprise that provides international postal exchange and domestic postal services in Singapore.
It provides a range of services for the collection, sorting, and delivery of domestic and international mail.
Many sellers use Singapore Post to send items that are prohibited by China Post, while the delivery time of Singapore Post parcels is much shorter than that of China Post.
Branches and locations
Today, Singapore has 62 post offices, 1 Self-service post office, 300 Self-service Automated Machines (SAMs) and SAMPLUS, around 40 postal agencies, and more than 800 licensed stamp vendors. There are also 8,907 posting boxes installed at various locations throughout the island.
The History of Singapore Post
Postal Services were available in Singapore since the island was founded by Sir Stamford Raffles in 1819. Initially, mail services were handled by the military authorities and then by the Master Attendant in 1823.
The latter part of the 19th century marked the modern phase of development in the history of the Singapore postal service. Services were extended to include a parcel post service, money order and postal order services, and a post office savings bank.
1897 saw the establishment of the first sub-post offices, and by 1938, some 20 sub-post offices were already providing decentralized postal facilities on the island. The horse-drawn mail coaches were withdrawn and replaced by motor vans in 1914 as the mail traffic handled steadily increased.
In 1982, the Postal Services Department merged with the Telecommunication Authority of Singapore, also known as Telecoms.
In 1992, Telecoms was split into three entities, the reconstituted Telecommunication Authority of Singapore (TAS), Singapore Telecommunications Limited, and Singapore Post Private Limited, an associated company of Singapore Telecommunications.
Singapore Post Limited was then incorporated on 28 March and then listed on the mainboard of the Singapore Exchange (SGX-ST) on 13 May 2003. It was then granted the first Public Postal License by TAS.
As a licensee, Singapore Post is allowed to operate postal services - receiving, collecting, and delivering letters and postcards from one place to another until 31 March 2037.
Interesting facts about Singapore Post
- Singapore Post cooperates with 4PX Express when shipping parcels from China. This company is responsible for shipping around China. Tracking at this stage can be performed on the 4PX Express website. As soon as the parcel leaves China, the parcel can be tracked on the Alltracking website.
- The main activity of Singapore Post is the delivery of domestic and international packages. Singapore Post also provides banking services (money transfers, payment processing, etc.), sells postal products, and provides a full range of logistic services to online stores. Singapore Post is a member of the Universal Postal Union.
Singapore Post Customer Service:
Telephone number: +65 6841 2000. (Select Option 1)
Email: Use the Contacts form on the official website
-
Official website
http://www.singpost.com/ -
Provider’s phone number
+65 6841 2000. (Select Option 1) -
File a claim or find a package
Use the link www.singpost.com/contact-us to send your claim or use the email address below.
