Saudi Post
Saudi Arabia
Saudi Post (Saudi Post) is a commercial postal company, the leading postal operator in Saudi Arabia.
It provides traditional postal services: mail delivery, parcel delivery, express delivery, etc.
It also offers modern postal services, including money transfer and document delivery.
Saudi Post tracking packages and shipments
Cannot deny the fact that Saudi Post is one of the most influential enterprises in the territory of Saudi Arabia. Being the leading logistics and postal services provider in Saudi Arabia helps the company gain the trust of hundreds of people in the country and outside of it.
Saudi Post can work miracles in the postal domain, offering customers the lowest prices and fast delivery. The company focuses on customers and their needs, granting access to information the customers need to feel happy and satisfied.
The company’s main business activities include the transportation and delivery of letters, direct mail items, print media, and parcels.
The branch network of Saudi Post ranks among the largest private customer networks in the country, offering high-quality postal, banking, and telecommunications products and services to its customers throughout the region.
The company makes an important contribution to safeguarding the nation's communications and logistics infrastructure based on its nationwide and reliable supply of high-quality postal services on behalf of the Saudi population and economy.
With the help of the Alltracking service, you can find the location and the status of packages and shipments by Saudi Post.
Alltracking website the access to updates where all you need to do is enter the given code to get them.
Alltracking.com will do the job of providing the information regarding your delivery by visiting our website, introducing the tracking number, and connecting to the world's database.
With Alltracking.com the service is less complicated because there is no need to log in or enter any personal information about your package as the platform has a built-in automatic recognition system that determines which courier your tracking number belongs to.
The information you want to receive then will be automatically displayed on your screen.
You will get the location and the status of your parcel immediately not needing to take any difficult steps.
What do I need to enter to track the package?
Alltracking will guarantee you the updates that reach the system and get passed on to the customer.
Once you decide you want to obtain the details from the Alltracking website, you are requested to get your tracking number ready.
Alltracking has a tracking service that is available 7 days a week, 12 months a year from any corner of the world.
Alltracking.com operates based on the information you are given upon parcel registration. This information is useful for our system as due to the unique combination of letters and digits we can easily get back to you with everything we know.
Alltracking is a reliable online platform for the parcel tracing process, as we can track packages and shipments from all countries of the world. Being a part of the global e-tracking system allows us to do that.
If you have the company's tracking number and request to receive information using the tracker field, you will have direct access to its location and status.
This company's tracking number can be found either on your receipt or in your mailbox among confirmation letters.
Unfortunately, the system only recognizes the special combination of letters and digits the parcel was given so in case you have no tracking number the website won’t be of much help.
Important to remember:
If you paid with cash or credit card – you must have the receipt saved. Either as a paper receipt or email confirmation – this number is always given to customers so they could check the package with an online tracker platform.
What is the tracking number?
The unique code you own from the payment procedure onwards. It is needed for the ground understanding of where the packaging or shipment is at present.
There can be a few options: the parcel can be: either in transit, delayed, or stuck in customs.
This information usually helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Saudi Post track numbers be found in the global tracking system?
Yes, Saudi Post tracking numbers can be recognized by the global e-tracking system, and as a part of Universal Postal Union, the company provides postal and logistics services in correspondence with the world’s standards.
You can find any parcel or shipment marked Sausi Post in the global tracking system.
The on-screen instructions will help you follow the procedure correctly. You can track as many parcels as you need to with the help of our well-manageable global tracking integrated system.
The tracking number is all you need to have the information to become available to you.
As Saudi Post is a part of the global tracking union, the system allows us to monitor the parcel status changes that happen immediately. If the changes are not shown, the parcel is stuck and the information will not be updated until it moves to another hub.
Alltracking makes sure the customers understand that the online platform saves time and effort because it does all the work for you. All you have to do is get your tracking number ready when you enter the website.
How can I find out where my package is?
Alltracking is a website that you can visit 24/7 from any part of the world, having internet access to this online platform.
Most of the time after the customer pays for the delivery and before the package gets delivered there is a period when people have zero clue of what is happening and where the goods are. Alltracking makes sure all of you do know.
Our online tracking service is a global platform with the most detailed information about your packages and shipments.
Once you introduce the tracking code – a one-of-a-kind combination of digits and letters - the status and the current location of the package will be displayed. Type the tracking code into the panel and submit it.
We only ask for your tracking number to complete the parcel search task. You have it as soon as your payment is finalized.
Alltracking only shows the confirmed information to you.
When the package is in the middle of the road, traveling from point A to point B, you are most likely to see the latest hub it reached.
In case you do not have the tracking number, the system will not be able to assist you. The system recognizes only the unique combinations the parcels are attributed to.
Alltracking is helpful in many ways as it grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
This way you will be able to estimate the approximate delivery date.
What is a tracking number – Saudi Post?
Alltracking online tracker platform with the capability to offer information to all customers with up to 50 tracking numbers each.
So when you think you want to know details and need to have updates on your package or shipment by Saudi Post, make sure you go online to check our online tracking portal. Alltracking can help you to sort your packages and shipments out.
Alltracking website allows you to get easy access to information using just the tracking number.
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
The tracking number consists of letters and digits that are specially created in the tracking system for each item that departs from one place to another.
With this electronically created combination, you can check what hub the parcel is at, find out the city where it is, and estimate the time it reaches the destination at.
Applying a separate number to each parcel helps to identify it in the best way possible. The company's tracking numbers are meant to follow the parcel until it is where it needs to go.
All you have to do is enter the “Track and Trace” department on the panel at the very top and click the “Track” button.
Wait until the information becomes available to you and read it through. This is what an electronic post-global system helps customers do.
Should anyone have any additional questions or uncertainties, use Customer Support assistance for further communication.
Saudi Post Tracking Number Formats
Saudi Post has been serving customers for a long time. This means the experience the company has is enough to satisfy the postal and logistics needs of the country’s population.
Saudi Post offers tracking numbers that can be easily tracked and traced on our website. The company’s tracking number formats can be found on paper receipts or in an email confirmation letter upon payment being processed.
The postal number format adapted in Saudi Arabia is similar to that everywhere in the world.
Saudi Post number has a format of letters plus digits that is typical for the e global packaging system. The online tracking procedure is rather simple. The only duty of the website is to find your tracking number out and get it into the system so that it gets back with a reply. The information you will receive is the most accurate and up-to-date.
This number is yours and does not coincide with any other tracking number that belongs to another package or shipment.
What does the Saudi Post tracking number look like?
Postal items are of two categories and the main criterion for separation is the weight of the item: up to 2 kg - small packages, over - parcels.
Shipments from Saudi Arabia up to 2 kg can be untraceable and for parcels and fast delivery of EMC shipments Saudi Post always registers and gives them a tracking number.
The Saudi Post tracking number format looks like this:
RT123456785SA - small package from Saudi Arabia;
CA123456785SA - a parcel from Saudi Arabia;
EE123456785SA - Express from Saudi Arabia.
The first letter R indicates that the small package is registered, and the letter C will be for the parcel, EMC mail begins with the Latin E.
The numbers guarantee the uniqueness of the number. But the last letters determine the country of the postal service from where the parcel was sent. SA stands for Saudi Arabia.
* A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its destination.
Alltracking supports your desire to get the updates of packages and shipments as they travel abroad.
Our online platform is a great search engine for those customers who want to know the latest updates, the current status and the location of the package until it reaches its final destination.
Alltracking is an easy website to navigate. Most informational departments are placed on the panels on the main page.
The block you will definitely need is “Track and Trace”. Click on it right on the upper panel and track your parcel using just a USPS code.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Saudi Arabia with Saudi Post.
The unique combintion of letters and digits is needed to give the customers all the existing parcel-related information collected from various sourses.
So when you enter the “Track and Trace” page and introduce the tracking number that you have printed on your receipt or confirmation letter in your email – the next step is to click Track button and collect the given info.
This displayed information will tell you where exactly the parcel is at and the current status of the shipment.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
If you consider your parcel lost or stolen on the way, address your concerns in written form or by dialing the number of the Customer Service team representatives.
Alltracking will know. If you are wondering if Alltracking could offer you the details of when the package leaves the country, the answer is yes. You are always able to track and trace your shipment with our online platform.
Saudi Post is all about customer satisfaction. The ratings show that the main priority is the people and they appreciate it fully.
So it is fair to mention that Saudi Post will go the extra mile to make sure the packages are collected, processed, and delivered on time.
Alltracking in its turn will offer the information from the server and show it to you as soon as it appears.
Everyone who enters Alltracking.com will be asked to enter numbers and digits known as tracking codes to have the basic parcel information available for their convenience.
Saudi Post is a fast reliable post service that operates within the global e-tracking unit.
Because Saudi Post works with customers and parcels daily, the Customer Service team has to update information as soon as the package or shipment reaches any hub or changes status.
In case the website keeps the information without any updates you have a full right to ask for additional details.
Do this via email enclosing the tracking number you have so the status of the package can be checked. The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may have.
If we can help you, we will. You can also contact the delivery company for more updates.
Saudi Post has both Local and International tracking departments – one for packages that stay in the country, the other one for the rest of the world where the parcel needs to get to.
If you think there can be something wrong with the parcel we strongly recommend you to contact the team for explanation.
Saudi Post can offer you detailed information regarding your item. The order tracking system is precise and works well for the benefit of the company and the customers.
Track and Trace System in Saudi Arabia
The Track and Trace system in the country is determined by electronic possibilities to process and monitor the movement of cargo or posts.
Saudi Post's Track and Trace system is easy and the customers understand how to track parcels well. The national postal service provider delivers express and EMS mail and parcels across Saudi Arabia and internationally.
What is Saudi Post famous for? The company uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.
Saudi Post packages are available in two versions:
The first option is the tracking number to be entered into the electronic tracking system on any tracking website like Alltracking.
It is important to note that the Saudi Post issue number can only be obtained by e-mail or from company branches upon parcel registration.
The second option, in which users must track their parcels, is to personally go to any of the post offices, that are distributed in all zones or regions of the country.
In these offices, users can track their parcels or correspondence in detail. It is important to note that customers can only use the registered Saudi Post Tracking Service if they are registered on the virtual platform on the company's website.
Please do not think that lack of information necessarily means the package is lost. We usually recommend our customers not to panic because if they cannot track the package on Alltracking website.
Sometimes it can happen that the information is missing even though you introduced all the details that were needed.
In such case do not hesitate to contact the company you have booked the shipping with.
It doesn’t have to mean that there is anything wrong with the parcel. It may just be stuck somewhere for days. In situations like this, the information will be updated as soon as the parcel leave the place for futher travelling experience.
Lost access
If you lost access to your number or have forgotten where it is – try recovering back the email or if yo cannot do so, contact the courier company explaining the situation.
Please rememeber, that while in transit or delays the package information may not appear in the system.
If you already know it is time to start an investigation, initiate a conversation with the Saudi Post Customer Service team.
There can be several causes why the package or shipment could not reach the final destination:
Lost package
This does not happen too often. But the parcel may be lost on the way to its final destination. If this happens get in touch with Saudi Post immediately.
The Saudi Customer Service team is responsible for the answers that you are seeking. In 100% of the cases, the investigation will need to take place and the company will take the responsibility of offering you a solution.
At this point, all you need to do is be patient and let the professional solve it for you.
Do not paniс if you have not received an answer straight away. It usually takes up to 48 hours to get a response from the Customer Service team if the matter is urgent.
The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.
If you happen to be nearby any of the Saudi Post offices, you can expect to be offered information there.
A delay caused by customs
If your package is held at customs, you have to get in contact with the courier service company that was originally in charge of your shipment. Normally, they should be able to assist you with the customs clearing process, or even, just identifying the problem which is also an important step.
Before you get in touch with the representatives, make sure you have the tracking number to offer for the Saudi Post team to check its status.
Claims can be the point of improving services so each company treats them seriously.
Should one have parcel claims it is important to present them in the written form. The company never rejects claims, always making sure the customers are treated with respect.
Usually, the complaints the customers have fall into several categories.
Tracked shipments delays
Even though there is a way to track your parcel, people find a way to complain. Usually, when delays occur the Customer Service team gets most questions.
International shipping – If a package is coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.
Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.
In case you didn’t find the information satisfactory and you want to get into more details about the parcel – you can contact the Customer Service representatives to offer you the additional information that could be useful and calm you down.
Returned tracked items
You can complain about any tracked item and if it is the post service fault, they will be held responsible. For instance, at Saudi Post, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.
If you found it wrong, check with the representatives of the company what happened and why.
It is clear that if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Saudi Post cannot be held responsible for it. In most of the other cases, Saudi Post will investigate the case and refund you.
Damaged tracked parcels
Customers get extremely emotional about damaged items. And it is justified. But if this happened to you, you need to get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Saudi Post).
The seller will discuss the issue with the original sender – which in this case is Saudi Post.
In this case, the seller is responsible for the condition of the items when you receive them. If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with Saudi Post and either refund you or give you a substitute product.
Goods prohibited by law
As Saudi Arabia has many restrictions, make sure the goods that you want to send or expect to be delivered are not prohibited in Saudi.
Sometimes the customs have all the right to confiscate the prohibited goods when they reach the country. It is only your responsibility to make sure the package or shipment consists of the items that can enter the country of destination.
In case this happens, contact the Customer Service team for clarifications and they can advise you what to do.
An important notification, the Post service company does not solve this issue for you. But it can give you ideas and offer possible solutions.
Also, it is important to mention that taxes and additional costs may be applied to a certain category of goods by customs at the border.
Ground information about Saudi Post
Saudi Post provides comprehensive postal and innovative logistics services to institutions, and individuals, promoting government support, and e-commerce.
New international technologies are used, and high-quality standards are combined with qualified personnel. It also provides government, telecommunications, financial services, business sector services, and e-commerce.
Services:
-Wasel (Arabic: خدمة واصل): is a service for delivering all postal services to the homes of citizens and residents. by providing a unique postal address through geographic information systems (GIS).
-Jamaica (Arabic: خدمة جامعي): Designed specifically to send student admission documents to all public universities free of charge.
-Mureeh (in Arabic: خدمة مريح): This service is designed to serve the reviewers of ministries and government agencies so that the citizen can follow all his government operations through the offices of the Saudi Arabia Postal Corporation deployed in all cities and provinces of the kingdom and send them to the appropriate address.
-Par Ex (Arabic: خدمة التوصيل للمملكة المتحدة): is a specialized EMS service for the delivery of goods shipped to the UK.
- Gulf Ex (Arabic: خدمة الخليج اكسبريس): is a low-cost package and gift delivery service to other Arab states in the Gulf. Delivery the next morning is carried out in all the capitals of the Persian Gulf states.
-Indian Par Ex (Arab: خدمة التوصيل للهند): This is a highly competitive service for sending parcels and gifts up to 30kg to India.
-Neil Ex (in Arabic: خدمة التوصيل لمصر والسودان).
- Same day
Branches and locations
This efficient postal network now covers all the cities and villages of the Kingdom, with 478 main and 180 branch post offices.
The History of Saudi Post
Saudi Arabia Post is a state-owned government corporation that regulates and provides postal services in the Kingdom of Saudi Arabia. It is the official operator of postal services in the Kingdom.
After the founding and unification of the Kingdom of Saudi Arabia by the late King Abdulaziz ibn Abdul Rahman al-Saud, the Saudi Post began operations; thus, it is the oldest public service body in Saudi Arabia.
Saudi Post provides a wide range of services, from conventional postal services such as mail, parcels, and express mail, to modern services such as online shopping, money transfer, and electronic government transactions.
Such services are provided to retail, government, and commercial enterprises.
Interesting historical facts
- Saudi Post has invested heavily in the electronic and technological infrastructure of postal operations to improve the quality and speed of service.
The national address developed by Saudi Post has contributed to the expansion of mail distribution and delivery capabilities to customers' locations and offered an outstanding solution for building social and service networks within the kingdom.
Express mail services have been developed through the Express Mail Service (EMS), and transportation services have been developed through the establishment of Naqel.
- Saudi Post has evolved through two main phases. The first phase was the establishment of Saudi Arabia and the second was the establishment of posts by the late King Abdul Aziz bin Abdul Rahman Al-Saud.
Saudi Post Customer Service:
Telephone number:+966112898888
Email:[email protected]
-
Official website
https://splonline.com.sa/ar/ -
Provider’s phone number
+966112898888 -
File a claim or find a package
Email: [email protected]
Contact the company via its toll free number at 19992, from outside KSA +966112898888 for any requests, inquiries and feedback. Also use the email address to write a letter.
