Tongyou Group (TopYou)

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to Top You so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

With Top You your package should be where you request it to be super fast.

Top You is famous for their deliveries for Chinese e-commerce platforms, as it is the company that knows to deliver small parcels in a short period of time.

Top You is also partner with international logistics and postal service companies to smoothly deliver post to different countries.

With the help of a tracking number one should be able to know where the parcel is by entering Alltracking website and entering the code.

There is a special field for that that you can find on the Track and Trace section’ page.

This page will tell you exactly where your parcel is.

The “Track and Trace” system is easily understandable. Every step of the way is being monitored and displayed for your convenience by a team of professionals who update the information in accordance with its changes. You see these notifications immediately.

Track and Trace in China by Top You

Track and trace technology has significant value for both industry and society.

For industry, track and trace solutions can solve quality management problems during manufacturing, improve product quality, and increase customer satisfaction.

For society, it can prevent adverse effects from contaminated or defective goods.

Therefore, both Chinese industry and the government are increasing efforts to promote the establishment of a reliable, safe traceability system.

You can track such parcels only before export, or before transfer to the postal operator. In the country of the addressee, they are usually not tracked.

In certain situations the parcel can stay untracked but this usually changes fast. The shipment or packaging can be stuck in a hub without any significant changes.

In case you have doubts or you seem unsure, do not hesitate to drop Top You a line asking for information you can not see online.

Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting Customer Support team.

The Customer Support team should be able to offer you a report and estimate the approximate time of the delivery.

ONLINE SHOPPING CASES:

You have made your first order on aliexpress or ebay and are looking forward to the seller sending your order.

As a rule, information about the track code begins to be updated 7-10 days after receiving the track code, or 1-2 days after the (real) delivery of the parcel to the post office.

Small stores issue a track code immediately, but take the order to the post office when a certain number of parcels are collected, this can be 1 time in 7-14 days.

There are more stores, the delivery of parcels to the mail occurs more often, and, accordingly, the first information on the track codes of such stores appears earlier.

The first and the most important step to take is to wait some time for the details to be uploaded.

If there is still not any progress and the status does not change, offer the Customer Support team the tracking number for them to see what the problem may be. Most of the time it got delayed somewhere and as soon as something changes the updates will be shown. If the delivery status of your package remains unclear, be sure to inform Customer Support team and ask your questions to receive answers.

When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.

Most likely then all the distribution centres will be checked in order to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.

If the package was not retained in one of our distribution centres the Support team will continue the search to find out where things went wrong.

You can only submit a complaint to Top You as the sender of the parcel, not as the recipient. Fortunately, most senders have fixed arrangements for lost and damaged parcels.
 
You are entitled to a compenation in money equivalent for your loss. In this case you have to enter the official website, contact the Customer Support team, submit a claim in the written form and wait for the response.

The Customer Support team will analyze each case separately and offer a solution that will suit you.

In a situation when the parcel was damaged you also will be offered an investigation and a compensation later on (if company proven responsible for this).

Please note that the parcel can be delayed for whateber reason. In this case you have to contact the Customer Support team for additional information.

If you are the sender, start an investigation into your parcel using the online form below. In case of damage, your complaint must be submitted to bpost within 7 calendar days.