Turkish PTT Corporation

Our official website gives all the customers a chance to follow the instruction and get an access to their information hidden behind the tracking number.

It is very easy to navigate on the website. All the steps one needs to perform will be indicated on the main page of the website.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Turkey with Turkey Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.  

The next thing you know the informaton regarding your package or shipmentwill be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Turkey Post PTT will try to deliver 100% of the parcels to their final destination. The company is reliable and customer-friendly when issues appear.

If you have a tracking number it is easy to monitor all the changes online as the information is updated for our customers' convenience.

The tracking number Turkey Post PTT assigns to each package or shipment can reveal additional information about the status and the hub of the package before it reaches the final destination.

The tracking number will help with the delivery item identification. The number consists of unique characters.

With the help of these numbers and letters defined in a unique combination, you can find your parcel even if it is stuck in transit, delayed, or damaged.

Turkey Post PTT has a transparent tracking service and the information present on the website is corrected before being completed.  

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that happen.

The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.

If you think this is possible, do not hesitate to contact the team for specifications.

The order tracking process is simple when you know how to do it. If you find yourself on our website for the first time read the website through carefully not to miss any important details. The main page will direct you to where you need to get it. The upper panel will display all the sections you can visit.

Alltracking and our colleagues from the logistics domain work side-by-side to offer you the tracking information you need to have but only with the condition that you have a tracking number on you in the first place.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace System in Turkey

Generally, the Track and Trace system is favorable for the customers. Just like most serious enterprises, Turkey Post PTT treats its customers with respect and willingness to step up in complicated situations providing the best service they can.  

The logistics industry is very well-developed. The system is electronic and perfectly processed and monitored by specialists in the respective domain.

Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that for, example Turkey Post PTT,  tracks are easily monitored by us.

Track and Trace system in Turkey is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience. This allows you to witness the progress of any time of order to delivery end.

If this happened to you, please consider waiting a while.

From a insigificant delay to the parcel being lost - we have to exclude each variant step by step.

There can be numerous reasons for non-trackage of the parcel you need information for.

But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Although we have to admit, that almost 100% of the packages end up at the destination point, there can be “exclusive cases” when the parcels are missing or heavily delayed to the point that the client needs to write letters and complaints.

This is a rare case but we still have to mention the cases when the parcel did not get to the destination point. They do exist.

The parcel may be lost on the way to the final destination. These cases are super-rare but people still need to be informed.

In case this happens think to contact the representatives of the Turkey Post PTT team for further assistance.  

The investigation will need to take place and the company will take the responsibility of offering you a solution. Turkey Post PTT must give you answers and inform you of all the details.

The complaints, appraisals, suggestions, the tracking number information requests can be submitted.  

No panic if the package is still missing – either it will be found or you will get a refund. In both cases, you have to wait first and then follow the instructions given by the Customer Service team.

Do not hesitate to contact them.

If you enter the company’s website you will see many positive comments on the company’s relevance and activity.

But from time to time the customers file claims and Turkey Post has to deal with them professionally.  

Usually, the complaints the customers have fall into several categories.

1) Tracked packages that did not reach the destination

The situations may differ from one case to another. At times the fault belongs to the company. Sometimes the customer is to blame.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Turkey Post cannot be held responsible for it. In most of the other cases, PTT will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Turkey Post).  

The seller will discuss the issue with the Turkish postal company. In this case, the seller is responsible for the condition of the items when you receive them. 

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened and offer you a practical solution.

3) Confiscated tracked items

The delivery can still be delayed for reasons beyond its control. For example: if the package arrives in Turkey from overseas, the customs are usually strict and check the parcels for unwanted prohibited goods.

There are some restrictions that the customer has to know of. If the package contains products that cannot enter the destination country – the access will be denied.

Particular products or groups of goods can be denied access: explosives, counterfeit goods, valuable antiques, etc.