Hua Han Logistics

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to Hua Han Logistics so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email. Then enter the given code into the field and click the Track button.

The next thing you know is that the information, regarding your package or shipment will be displayed on your screen.  Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Hua Han Logistics is a company that lets customers track packages with the help of the tracking number that is assigned to parcels of any type, usually leaving the territory of the country. But this also depends on several circumstances.

Hua Han Logistics provides all the necessary details upon the finalization of the payment process and grant the customer the possibility to track packages and shipments online in just a couple of second.

Usually, after the payment process is completed the customer either receives a paper receipt with the tracking number on it or has a confirmation letter in the email.

When the package leaves the country to get to its final destination (usually another country) it goes through a certain amount of processes that are fixated and monitored online.

Alltracking will update the customers as soon as changes reach the system. The main page will guide you to the Track and Trace section which in its turn will offer you access to the information added in the last days.

The postal tracker field that you use to introduce the tracking number shown on your receipt will help you to trace the parcel.

The package information will include the time and date, the hub, and the status.

If you happen to not see any information or you cannot see any progress for days, consider contacting the Customer Service team for further instructions.

Hua Han Logistics has a strong Customer Service team that can assist in any situation.

But before you start to complain please wait to make sure the parcel is not just being delayed and got lost on the way.

There can be several issues with it and here are some examples:

- Issues with the delivery address may occur. This is one of the most common reasons why the parcel information is not updated. Wait for further instructions as they will appear once the company asks you to clarify the location.

- The packages and shipments may not have reached the hub just yet. This means sometimes they are at the stage where the information simply cannot be displayed yet. Here you would also have to wait for the latest parcel news to be updated.

We do not exclude the lost parcel case but Hua Han Logistics takes really good care of their shipments.

Just so you know, in the worst situation that your parcel is lost, you still have the company's Customer Service team to assist you.

In case of a lost package, you would have to contact Customer Service representatives for confirmation and further instructions.

If this ever happens to you, please know that the company will refund you for the lost parcel if the reasons are objective.

Do not hesitate to ask for additional information if you need it. If you have doubts you are entitled to receive the answers you seek to find.

The “Track and Trace” system is easily understandable. Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with recent changes. You see these notifications immediately.

Track and Trace in China by Hua Han Logistics

The Track and Trace system is well-known all over the world. We have an upper panel that will lead you where you need to get. Once you see Track and Trace button – click on it and get ready to be redirected to the page where you need to enter the tracking code.

If you do not know your tracking number, you can ask for it in the online store where you purchased the goods. The tracking number will lead you to the information you need to know.

If you think that Track and Trace section will not answer all your questions, consider contacting the Customer Service team.

If customers cannot track the package for a long time (and we recommend waiting a week for the updated information to appear in the database).

If you waited enough and still cannot track it, contact the Customer Service team for an investigation. 

Hua Han Logistics has an extremely professional Customer Service team and they are ready to assist anytime.

Please also note that sometimes it happens that the customer is not attentive enough to the tracking number details. Check for no mistakes to be made while entering the number before you panic.

If this isn’t the case, please seek the company's assistance.

Hua Han Logistics is a world-wide known service with coverage of most countries in the world. Sometimes the parcels need to get to places so far away that they travel 15 times a day and end up in different hubs all the time.

Even though the company never fails to do its job well but on the rarest occasion delays and lost items can be the reason for an investigation. Before you find out the real reason why you cannot track or get updated information on your package or shipment, please wait for things to change.

We assure you that the delivery company is doing everything they can to get the package delivered to the destination.

We strongly recommend you not to panic if your package has not reached the final point yet. In 99% of the cases it got delayed somewhere and as soon as something changes, the updates will be shown on the Alltracking website.

If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.

You would have to start an official claim and write down all the details you have – the tracking number is extremely important to have. Sometimes the company may also ask you what the package consists of and how valuable the items are. Then they will check the address with you and make sure all the information coincides. Their system will update you with the information received from the distribution center.

If the package was not retained in one of our distribution centers the Support team will continue the search to find out where things went wrong.

Some of the parcel statuses may include the following:

- Package Received
- Departure from Local Sorting Center
- Arrival at Regional Sorting Center
- Departure from Regional Sorting Center
- Dispatched from Office of Exchange
- Handed over to the Carrier
- Arrival at Destination
- Arrival at Processing Center
- Item Presented to Customs
- Item Returned from Customs

If your package is lost, damaged, or never reached the final destination, you can initiate a dispute with the delivery company. All the claims of the customers are only accepted in written form but with the Customer Service team’s acknowledgment.

What it means is that you need to inform their staff about it and ask for further instructions. Do not be afraid to start a claim – it happens and the company knows they need to help you to sort it out in the best and most friendly way.

Contact a Customer Service team representative and discuss your options. Explain the situation but do not forget to use your tracking number. The Customer Service team member will need it for their record and a proper investigation.