Philippine Postal Corporation

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website. AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Philippines with PHL Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email. Then enter the given code into the field and click Track button. 

The next thing you know the informaton regarding your package or shipment will be displayed on your screen. Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

If you want to understand where exactly your package or shipment is at the time of the information request, you have to use Alltracking website that guarantees you to fill the existing info gap with the necessary information.

Usually all the information Alltracking has is in the system and can be viewed by any customer who has a tracking number. Just like we mentioned previously – the most valuable information you have is your tracking number. This combination of digits and letters you posses is everything you need to have to know here your parcel is.

PHL Post has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Support team and request additional details. The package you request the information for will be checked by our Customer Support team who are constantly monitoring all the changes that parcels may overgo.
 
The Local or International Tracking department deal with lost/delayed or damaged packages. If you have a feeling that may be your case,do not hesitate to contact the team for specifications.

Order tracking procedure is one of the easiest if you know how to do it right.

Alltracking is the online platform where you can find out the details you are missing – for example the location and the status of your parcel. In case you are wondering how to find the information hidden behind the tracking number, please read below. The tracking number can be identified on the paper receipt you have or in your email received after the payment process was completed. 

Track and Trace system by Egypt Post

Before the parcels can be tracked and traced on Alltracking website they have to go through a multi-step process by PHL Post.

Conventionally, PHL Post international shipments go through the following main stages:
- Reception of departure at the PHL Post office;
- Processing and distribution in the sorting center;
- The parcel arrives at the place of international postal exchange, where it is being prepared for further movement;
- Customs clearance in the country of the sender;
- Export;
- Import;
- Customs clearance by the receiving postal service;
- Parcel sorting by the receiving postal service;
- Delivery of the parcel to the recipient.

When the parcel leaves PHL office,  this is when Alltracking starts to become useful to customers. PHL Post’s tracking service is very accurate and provides always up-to-date information on deliveries and shipments.

When you think of a possible variant where your parcel is lost for good, please consider that it can simply be temporarily delayed.

As Alltracking website processes the data received in the system and passes it on immediately to us through the server, we can track and trace parcels before anyone else can. We try to make sure our website works non-stop so that people from any corner of the world with any time different could access.

The PHLPost tracking number may not be updated for the following reasons:

- The parcel is registered with a tracking number, but has not yet been handed over to the courier.

- The parcel is with the courier, but has not yet been scanned.

- Wait at least 24 to 48 hours before trying to scan it again. Maybe information simply needs updating.

- The tracking number you entered is missing a letter or number.

- Double check your tracking number and try again.

- The weather conditions in which the package is located can be terrible. This can slow down the delivery process.

In 95% cases customer will be able to find the information they need straight away. But it can also happen that the website will not be able to show updates.

There can be numerous reasons for non-trackage of the parcel you need information for. But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

When you want to see the package location and the current status online but the website doesn’t give you any updates, you can easily think the package is lost. Sometimes it really happens.

In case you think it is lost, we want you to know there can be many other reasons why it cannot be tracked at the moment. Though our website insists you wait befor you conclude that the parcel is definitely lost, we also want you to know what in case you are really impatient to know why you have to wait so long, you can contact the delivery company itself to find out why the information is missing.

Usually our website displays all the information received from PHL Post. We will try to give you information that is up-to-date, following every news that hits thr system.

But it can surely happen that the parcel is lost on the way to the final destination. These cases are rare but they do exist. In case this happens do not overthink and contact PHL Post Customer Support team for further assistance. Most packages are delivered no later than 5 business days after the expected delivery date. It may take longer if it is in the other part of thr world.

If the delivery is taking longer than expected and you're concerned that your package is missing, we want to help you find it. You request us to see if there are updates not shown on the website or you can ask PHL Post to start an investigation into the missing package and we hope it will get sorted very soon.

If the package is declared missing, the sender can request compensation for the insured value of the package and the cost of postage (after investigation and in compliance with all the required policies).

Any customer is entitled to have their claims anwered and given explainations for. PHL Post processes claims in the same way that most countries do. When you keep entering Alltracking but see no updates showing up, you entitled to submit a claim and let PHL Post company fix it.

Usually people ask for an investigation in 2 cases:
- when the package or shipment is damaged
- when the parcel is lost

In both of these cases you have to contact PHL Post directly and tell them about your concerns. In most of the cases you will be asked to submit a written claim and send it by post or email address.

What you will need to include in your claim: you tracking number, decription of the package including the content, a copy of the purchase bill or invoice.

This is a standard package so if you have to add any more documents you will be informed. For any of the reasons above including your willingness to find out additional details about the shipments next location please contact Customer Support team of the Postal & Logistics company.