Post Danmark A/S (Postnord)

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Denmark with PostNord Denmark so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen. Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

NostNord Denmark has a transparent tracking service and the information you see on the website gets checked before is shown to you.

Most websites will allow you to enter the given number into their Tracking System finder, but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may overgo.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you think this can happen to you, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace system by PostNord Denmark

PostNord Denmark can ship to and from a wide variety of countries. However, there is a limited list of destination countries where customers can track packages

PostNord Denmark's tracking service is very accurate and provides always up-to-date information on deliveries and shipments.

It is fair to mention that tracking is only possible in half of the countries in Europe, some countries in North America such as the United States, and some countries in Latin America, Asia, and Africa.

It is important to note that the PostNord Denmark tracking and tracing service can only be carried out using a tracking number, which is only acquired after all payments for the delivery and delivery of parcels or correspondence have been completed.

Let’s say you use Alltracking on a daily basis to check the information changes, but they do not happen. Do not think anything negative before you find out the real reason behind it.

There can be numerous reasons for non-trackage of the parcel you need information for. But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

In case you think it is lost, we want you to know there can be many other reasons why it cannot be tracked at the moment.

Though our website insists you wait befor you conclude that the parcel is definitely lost, we also want you to know what in case you are really impatient to know why you have to wait so long, you can contact the delivery company itself to find out why the information is missing.

Usually our website displays all the information received from PostNord Denmark. We will try to give you information that is up-to-date, following every news that hits thr system. But it can surely happen that the parcel is lost on the way to the final destination. These cases are rare but they do exist.

In case this happens do not overthink and contact PostNord Denmark Customer Support team for further assistance. Most packages are delivered no later than 5 business days after the expected delivery date. It may take longer if it is in the other part of thr world. If the delivery is taking longer than expected and you're concerned that your package is missing, we want to help you find it.

You crequest us to see if there are updates not shown on the website or you can ask PostNord Denmark to start an investigation into the missing package and we hope it will get sorted very soon.

If the package is declared missing, the sender can request compensation for the insured value of the package and the cost of postage (after investigation and in compliance with all the required policies).

You can submit a claim when you have enough reason to think it is not going to be delivered to you.

When you keep entering Alltracking but see no updates showing up, you are entitled to submit a claim and let the Post company fix it.

Usually, people ask for an investigation in 2 cases:

- when the package or shipment is damaged

- when the parcel is lost

In both of these cases, you have to contact PostNord Denmark directly and tell them about your concerns.

In most cases, you will be asked to submit a written claim and send it by post or email address.

Here is what you will have to present to PostNord Denmark in case of a lost item:

- Tracking number

- Description of the outer packing and the package based on its appearance

- Description of the contents of the package

- A copy of the purchase invoice for the contents of the package (showing purchase price excl. VAT)

- A copy of the signed handover receipt for the package, if available

For any of the reasons above, including your willingness to find out additional details about the shipment's next location, contact the Customer Service team for more information.