Österreichische Post AG (Austrian Post)

Alltracking is an easy website to navigate. Most informational departments are placed on the panels on the main page.

The block you will definitely need is “Track and Trace”. Click on it right on the upper panel and track your parcel using just a tracking code.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Austria with Austrian Post.

The unique combintion of letters and digits is needed to give the customers all the existing parcel-related information collected from various sourses.

So when you enter the “Track and Trace” page and introduce the tracking number that you have printed on your receipt or confirmation letter in your email – the next step is to click Track button and collect the given info.

This displayed information will tell you where exactly the parcel is at and the current status of the shipment.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

If you consider your parcel lost or stolen on the way, address your concerns in written form or by dialing the number of the Customer Service team representatives.

Everyone who enters Alltracking.com will be asked to enter numbers and letters known as tracking code to have the basic parcel information available for their convenience.

Austrian Post is a fast reliable post service that operates within the global e tracking unit.

Because Austrian Post works with customers and parcels daily, the Customer Service team has to update information as soon as the package or shipment reaces any hub or changes the status.

In case the website keeps the information without any updates you have a full right to ask for additional details. Do this via email enclosing the tracking number you have so the status of the package can be checked.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may have.

Austrian Post has both Local and International tracking departments – one for packages that stay in the country, the other one for the rest of the world where the parcel needs to get to.

If you sense there might be anything wrong with the parcel we strongly recommend you to contact the team for explainations.

Österreichische Post or Austrian Post can offer you detailed information regarding your item.

Austrian Post will always make sure the package or shipment is delivered on time so that the customer can rate the service high.

Track and Trace system in Austria

The national postal service provider delivers express and EMS mails and parcels across Austria and internationally.

What is Austrian Post famous for? The company uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

Austrian Post packages are available in two versions:

The first option - the production number is entered into the electronic production system on the official website.

It is important to note that the Austrian Post’s issue number can only be obtained by e-mail or from company branches.

The second option, in which users must track their parcels, is to personally go to any of the post offices that are distributed in all zones or regions of the country.

In these offices, users can track their parcels or correspondence in detail.

It is important to note that customers can only use the registered Austrian Post’s Tracking Service if they are registered on the virtual platform on the company's website.

Sometimes it may happen that the information is missing even though you introduced all the details that were needed.

In such case do not hesitate to contact the company you have booked the shipping with.

It doesn’t have to mean that there is anything wrong with the parcel. It may just be stuck somewhere for days. In situations like this, the information will be updated as soon as the parcel leave the place for futher travelling experience.

Lost access

If you lost access to your number or have forgotten where it is – try recovering back the email or if yo cannot do so, contact the courier company explaining the situation.

There can be several cases why this could be possible:

Lost parcel

These cases are rar. But it can happen that the parcel is lost on the way to its final destination. If or when this happens get in touch with Austrian Post immediately.

Austrian Post’s Customer Service team are responsible for the answers that you are seeking. In 100% of the cases the investigation will need to take place and the company will take the resposibility offering you a solution.

At thi point all you need to do is be patient and let the professional solve it for you.

Do not paniс if you have not received an answer straight away. It usually takes up to 12 hours to get a response from the Customer Service team if the matter is urgent. The complains, appraisals, suggestions, and trackung number information requests can all be submitted.

If you happen to be nearby any of the Austrian Post’s offices, you can expect to be offered information there.

Customs delay

If your package is held at customs, you have to get in contact with the courier service company that was originally in charge of your shipment.

Normally, they should be able to assist you with the customs clearing process, or even, just identifying the problem which is also an important step.

Before you get in touch with the representatives, make sure you have the trackng number to offer for Austria Post team to check its status.

Usually the complaints the customers have fall into several categories.

Tracked shipments delays

Even though there is a way to track your parcel, people find a way to complain. Usually when delays occur the Customer Service team gets most questions.

International shipping – If a package is coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.

Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.

In case you didn’t find the information satisfactory and you want to get into more details about the parcel – you can contact the Customer Service representatives to offer you additional information that could be useful and calm you down.

Returned tracked items

You can compain about any tracked item and if it is the post service fault, they will definitely be held responsible.

For instance, at Austrian Post, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Parcel Redistribution Centre.

If you found it wrong, check with the representatives of the company what happened and why.

It is clear that if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Austrian Post cannot be held responsible for it. In most of the other cases, Austrian Post will investigate the case and refund you.

Damaged tracked parcels

Customers get extremely emotional about damaged items. And it is justified. But if this happened to you, you need to get in contact with the seller as soon as possible. ( this is for those who purchased an item online that was later on sent with Austrian Post).

The seller will discuss the issue with the original sender – which is this case is Austrian Post.

In this case the seller is responsible for the condition of items when you receiev them. If the item is damaged you can enclose pictures, put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigare what happened with Austrian Post and either refund you or give you a substitute product.

Prohibited goods

Sometimes the customs have all the rights to confiscaed the prohibited goods when they reach the country.

It is only your responsibility to make sure the package or shipment consists if the items that can enter the country of destination.

In case this happens, contact Customer Service team for clarifications and they can advice you what to do.

An important notification, the Austrian Post service company does not solve this issue for you. But it can give you ideas and offer possible solutions.

In case you have any claims you want to address, regarding any situation that took place, please use this email to contact the team: [email protected]