Bulgarian Post

 The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Bulgaria with Bulgarian Posts so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

Bulgarian Posts has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that parcels may overgo.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you think this can happen to you, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace System in Bulgaria

The Bulgarian Posts tracking system is one of the best mail tracking systems in Europe.

Through the company's official website, you can find out the location or status of your mail sent.

Alltracking offers an easy solution for tracking parcels and shipments from Bulgaria.

Just enter your Bulgarian Posts tracking number and you will know everything about the location or status of your postal package.  In case the package has been picked up, it will also be reflected in the information displayed.

In the case of international packages, on the same website, you can use the Bulgarian Posts international tracking process and find all the information about the location of your package. 

You can also track your packages through our platform, where you will receive information about your postal mail.

Let’s say you use Alltracking on a daily basis to check the information changes, but they do not happen. Do not think anything negative before you find out the real reason behind it.

There can be numerous reasons for non-trackage of the parcel you need information for.

But before any panic starts, customers are adviced to consider it being stuck in transit.

This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

We will try to give you information that is up-to-date, following every news that hits the system.

But it can surely happen that the parcel is lost on the way to the final destination. These cases are rare but they do exist.

In case this happens do not overthink and contact Bulgaria Customer Support team for further assistance.

Most packages are delivered no later than 5 business days after the expected delivery date.

If the delivery is taking longer than expected, and you're concerned that your package is missing, we want to help you find it.

You can ask the company to start an investigation into the missing package and we’ll try to find and deliver it.

If the package is declared missing, the sender can request compensation for the insured value of the package and the cost of postage (after investigation and in compliance with all the required policies).

Terms and conditions for submitting claims

According to p.56 of the “General Conditions of the Contract with the Users of the Universal Postal Service and Postal Money Transfers Provided by Bulgarian Posts PLC” (General Conditions), a claim can be submitted by the sender of the item/postal money transfer up to the time of receipt by or payment to the recipient.

A claim is considered only when all details about the item are filled in the claims system, and when a copy of the receipt issued at the time of submission of the item is provided.

In case of problems concerning registration in the System or submission of claims: Use the official Bulgarian Posts telephone number or the email that is written in Contacts.

Usually on the official website is looks like this:
- If this is the first time you access the system, please register via the Sign up now link on the home page. Enter your details (Name, Surname and E-mail).

You will receive a username and a password for access on the e-mail you have provided.

From that moment you will be able to submit your claims online as well as to receive information about the progress of their treatment.

The telephone numbers listed below can be used to obtain information about filling in claims and inquiries, about claims for which no reply has been received within the prescribed periods /within a period of 1 month from the date of submission of the claim for domestic postal items and money transfers and within a period of 3 months for international postal items/, about issues related to replies to claims and inquiries, indemnities.

When it comes to the claim reasons there can be plenty – from missing package to the prohibited items that got stuck at the customs.

All these reasons are the case of investigation that needs to be performed with accuracy and much patience.

For any of the reasons above including your willingness to find out additional details about the shipments next location please contact Customer Support team.