Pakistan Post

Alltracking is the online tracking platform for parcel identification no matter there you are at and how far the destination country is from the place you live in.

Our website is meant to help people get a landmark on where the package or shipment are at the moment of time.

When you enter our website you will see how easy it is to track parcels with Alltracking online tracking platform.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Pakistan with Pakistan Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.  

The next thing you know the informaton regarding your package or shipment will be displayed on your screen,

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Pakistan Post will always try to help you out when you need to get additional information. Based on your tracking details, offered to you upon parcel registration, you will be able to get access to details kept in the system.

If you sent the parcel yourself via the Pakistan Post branch office, you must have been given a paper receipt so that you can find the tracking number.

You may also have it with the confirmation letter in your email.

If this isn’t the case and you requested this service with a sender, contact the sender of the item to receive the tracking number for the shipment.

If you ordered your item online, you can find the tracking number in a shipping confirmation email from the shop or the seller.

You can also take an item using a delivery notice card or reference number.

Pakistan Post is known to be one of the fastest postal service companies in the region and is close by.

The package usually travels from one hub to another, but the customer can track it from point A to point B (destination point).

Sometimes it takes longer for information to be updated because the shipment is in the middle of somewhere, leaving one place and departing to another. 

We strongly recommend you wait until the information appears in the system.

If you waited long enough and think there may be a problem, contact the Pakistan Post Customer Service team for clarification.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace System in Pakistan

Even though many people think that Pakistan Post the company that only operates in the local market, those customers, who are familiar with international deliveries may have heard of it before.

Pakistan Post is the postal and logistics service company of  Pakistan, providing delivery of international mail and domestic correspondence for individuals and legal entities.

It also provides express mail service and delivers EMS items. EMS shipping rates for Pakistan Post will be higher but will get delivered faster.

We can list two types of general prohibitions and restrictions that are common to all postal services: by weight and size and by content.

This is an informative section telling customers everything they need to know about Pakistan Post.

All the general information for customers to have a clue of what to expect from the respective company can be found here.

Do not panic before you actually need to. If you cannot track a package on Alltracking website, first let’s fugure out the real reasons for it.

The can be multiple answers to that questions. First of all, consider giving the information some time to be updated on our website.

Being a part of the global e tracking system we need to integrate information received from Pakistan Post to the information from our website.

Let’s say you use Alltracking on a daily basis to check the information changes, but they do not happen. Do not think anything negative before you find out the real reason behind it.

There can be numerous reasons for non-trackage of the parcel you need information for.

But before any negativity starts, customers are adviced to consider it being stuck in transit.  

This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Now, if you are 100% sure your belongings did not get to the destination point, consider taking step after step to do everything right. Yes, consistency is important.

The information on the Alltracking website is updated regularly but wait long enough for it to change and show you the newest information.

Also, sometimes mail or shipment is stuck in a hub. Before the parcel reaches another destination, it can stay silent for a while.

Sometimes parcels do go missing. That is when you will need assistance from the Customer Service team.

Check your eligibility

If you still can’t find the package after going through the above steps, you should ask us to start an investigation. You are entitled to it.

The following criteria must be met to start an investigation:

-The claim must be started within 90 days of the shipping date

-The expected delivery date for the package must have passed and the package must not have been delivered

Please note: Both senders and receivers can initiate an inquiry. However, only senders can request and receive claims payments.

What you’ll need:

-The tracking number of the missing package

 -The sender’s name and address

-The main contact person’s name and contact information

-The receiver's name, address, and contact information

-The amount of additional insurance coverage purchased

-A description of the contents of the package

-The last date the sender was in contact with the receiver

Please note:

Alltracking will not investigate missing, lost, or damaged cases. You have to contact Pakistan Post for all these steps.

Pakistan Post is the postal and logistics provider that takes responsibility for flaws if they ever happen. So in case you have a claim, you can address it and expect to hear back from the company.

There can multiple cases when a customer may have a parcel claim but most of the time they fall into two categories:

Damaged package claim  

If Pakistan Post handled a damaged package, you are entitled to complain.

Sometimes items may be damaged or destroyed during the shipping process.

These cases are rare though. But still, if you received a damaged item package in the mail, please contact Pakistan Post about it.

The company should offer you compensation for the insured value of the package and the cost of postage (after the investigation takes place). The second well-known package claim is:

Missed package

Most packages are delivered no later than 5 business days after the expected delivery date. If the delivery is taking longer than expected, and you're concerned that your package is missing, we want to help you find it.

You can ask us to start an investigation into the missing package and we’ll try to find and deliver it If the package is declared missing, the sender can request compensation for the insured value of the package and the cost of postage (after the investigation takes place).