Organisme national des postes Egypt

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Egypt with Egypt Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen,

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Usually, all the information Alltracking has is in the system and can be viewed by any customer who has a tracking number.

Just like we mentioned previously – the most valuable information you have is your tracking number.

This combination of digits and letters you possess is everything you need to have to know where your parcel is.

Egypt Post has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that happen.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you think this can happen to you, do not hesitate to contact the team for specifications.

Before any tracking starts

In case you are wondering how to find the information hidden behind the tracking number, this is what you have to read.

The tracking number can be found on the paper receipt you have or in your email letter, received after the payment process was completed.

Track and Trace system by Egypt Post

Before the parcels can be tracked and traced on the Alltracking website they have to go through a multi-step process by Egypt Post.

Conventionally, Egypt Post international shipments go through the following main stages:

- Reception of departure at the Egypt Post office;

- Processing and distribution in the sorting center;

- The parcel arrives at the place of international postal exchange, where it is being prepared for further movement;

- Customs clearance in the country of the sender;

- Export;

- Import;

- Customs clearance by the receiving postal service;

- Parcel sorting by the receiving postal service;

- Delivery of the parcel to the recipient.

When the parcel leaves the Egypt Post office, this is when Alltracking starts to become useful to customers.

Egypt Post's tracking service is very accurate and provides always up-to-date information on deliveries and shipments.

 Alltracking website processes the data received in the system and passes it on immediately.
 
We try to make sure our website works non-stop so that people from any corner of the world with any time different could access.

In 95% cases customer will be able to find the information they need staright away. But it can also happen that the website will not be able to show updates.

There can be numerous reasons for non-trackage of the parcel you need information for.

But before any panic starts, customers are adviced to consider it being stuck in transit.

This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

In case you think it is lost, we want you to know there can be many other reasons why it cannot be tracked at the moment.

Though our website insists you wait before you conclude that the parcel is lost, we also want you to know that in case you are impatient to know why you have to wait so long, you can contact the delivery company itself to find out why the information is missing.

Usually, our website displays all the information received from Egypt Post. We will try to give you information that is up-to-date, following every news that hits the system.

But it can surely happen that the parcel is lost on the way to the final destination. These cases are rare but they do exist.

In case this happens do not overthink and contact the Egypt Post Customer Service team for further assistance.

Most packages are delivered no later than 5 business days after the expected delivery date. It may take longer if it is in the other part of the world.

If the delivery is taking longer than expected and you're concerned that your package is missing, we want to help you find it.

You request us to see if there are updates not shown on the website or you can ask Egypt Post to start an investigation into the missing package and we hope it will get sorted very soon.

If the package is declared missing, the sender can request compensation for the insured value of the package and the cost of postage (after investigation and in compliance with all the required policies).

Egypt Post processes claim in the same way that most countries do.

When you keep entering Alltracking but see no updates showing up, you are entitled to submit a claim and let the Egypt Post deal with it.

Usually, people ask for an investigation in 2 cases:

- when the package or shipment is damaged

- when the parcel is lost

In both of these cases, you have to contact Egypt Post directly and tell them about your concerns.

In most cases, you will be asked to submit a written claim and send it by post or email address.

Here is what information you need to include in your claim: 

-your tracking number, a small resume of the package, together with the content description, and a copy of the purchase bill or invoice.

This is a standard package, so if you have to add any more documents, you will be informed.

For any of the reasons above including your willingness to find out additional details about the shipment's next location, contact the Customer Service team of the Postal company.