Orange Connex Fulfillment Platform Limited

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website. AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to so when you enter AllTracking “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email. Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen. Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications. If the problem is not the system or not the wrong number introduction, then you would have to contact the Customer Service representative from Orange Connex for further clarifications.

Basically, all you have to do is find the tracker field and enter your number there. Click “ Track” button and see what information you have there.

The postal tracker field that you use to introduce the tracking number shown on your receipt will help you trace the parcel. The package information will include the time and date, the hub, and the current package status.

If you cannot see any information or you cannot see any progress with the package for days, consider contacting the Customer Support team for further instructions.

Orange Connex is a company that has been around for quite some time. Every step of the delivery process way is well-managed, and it helps the company to stay strong in the industry for a long period.

All the parcels and packages that Orange Connex has ever dealt with are successfully delivered. And that is all due to the high professionalism of the management and employee team. But on a rare occasion, Orange Connex can face difficulties during delivery and this may end up causing delays. In most cases, if you ever feel like you can not track your parcel it will only mean there is the slightest delay in the delivery process. Usually, it will not be long before everything is fine again.

Inpatient customers do not take it for what it is and search for a way to start to complain. But before you start to complain, please wait to make sure the parcel is not just being delayed and got lost on the way.

There can be several issues with it and here are some examples:

- Issues with the delivery address may occur. This is one of the most common reasons why the parcel information is not updated. Wait for further instructions as they will appear once the company asks you to clarify the location.

- The packages and shipments may not have reached the hub just yet. It means sometimes they are at the stage where the information simply cannot be displayed yet. One again you would have to wait for the latest parcel news to be updated.

We do not exclude the lost parcel case but Orange Connex China cares about evey delivery. Just so you know, in the worst situation that your parcel is lost, you still have a Customer Service team to assist you. In case of a lost package, you would have to contact Customer Service representatives for confirmation and further instructions.

If this ever happens to you, please know that the company will refund you for the lost parcel if the reasons are objective. Do not hesitate to ask for additional information if you need it.

If you have doubts, you are entitled to receive the answers you seek to find.

The “Track and Trace” system is easily understandable. Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information as soon as the changes appear. You see these notifications immediately.

Track and Trace by Orange Connex China

The Track and Trace system is popular all over the world. Alltracking, the online platform for tracking shipments, will help you find your package in the global system. We have an upper panel that will direct you to where you need to get. Once you see Track and Trace button – click on it and get ready to be redirected to the page where you need to enter the tracking code.

If you do not know your tracking number, you can ask for it in the online store where you purchased the goods. The tracking number will lead you to the information you need to know.

If you think that Track and Trace section will not answer all your questions, consider contacting the Customer Service team.

If customers cannot track the package for a really long time (and we recommend to wait a week for the updated information to appear in the database).

If you waited enough and still cannot track it please contact Customer Support team for an investigation. Orange Connex in China have an extremely professional Customer Support team and they are ready to assist anytime. Please also note that sometimes it happens that the customer is not attentive enough with the tracking number details. Check for no mistakes to be made while entering the number before you panic.

If this isn’t the case, please seek for assistance from Orange Connex.

It is more of an exeption, especially talking about such professionals as Orange Connex are. Their professionalism is superior and the customers feedback is a good proof of that. Even though the company never fails to do their job well but on the rarest occasion delays and lost items can be the reason for an investigation.

Before you find out the real reason why you cannot track or get an updated information on your package or shipment, please wait for things to change. We assure you that delivery company is doing everything they can to get the package delivered to the destination.

We strongly recommend you not to panic if your package has not reached the final point yet.

In 99% of the cases it got delayed somewhere and as soon as something changes the updates will be shown on Alltracking website.

If the delivery status of your package remains unclear, be sure to inform Customer Support team and ask your questions to receive answers.

You would have to start an official claim and write down all the details you have – the tracking number is extremely important to have. Sometimes the company my also ask you what the package consists of and how valuable the items are. Then they will check the address with you and make sure all the information coincides. Their system will update you with the information received from the distribution centre.

If the package was not retained in one of our distribution centres the Support team will continue the search to find out where things went wrong.

Some of the parcel status may include the following:

- Package Received
- Departure from Local Sorting Center
- Arrival at Regional Sorting Center
- Departure from Regional Sorting CenterП
- Dispatched from Office of Exchange
- Handed over to the Carrier
- Arrival at Destination
- Arrival at Processing Center
- Item Presented to Customs
- Item Returned from Customs

If your package is lost, damaged, or never reached the final destination, you can initiate a dispute with the delivery company. All the claims the customers have, are only accepted in written form with the Customer Support team’s acknowledgment.

This means you need to inform their staff about it and ask for further instructions. Do not be afraid to start a claim – it happens and the company knows they need to help you to sort it out in the best and most friendly way.

Contact a Customer Support team representative and discuss your options. Explain the situation but do not forget to use your tracking number. The Customer Support team member will need it for their record and a serious investigation.