OnTrac

It is easy to find any package or shipment with Alltracking online platform. The website is created for the convenience of customers and postal companies.

The amount of information we process is enormous.

When you find yourself on the main page of our website, do not hesitate to read it a bit. It is easy to navigate and the information we have will guide you where you need to get to.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltacking system is integrated with the global parcel tracking service that can track any goods you send via Ontrac from the USA when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen,

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

When the delivery takes a bit longer than a couple of days our customers are already curious to find out where their packages and shipments are. That is what the tracking numbers are for.

The tracking number assigned by the company will tell the client exactly where the parcel is and what status it has at the moment.

So it is fair to say that the most important combination of digits and letters you possess (a.k.a tracking number) is everything you need to have to find all the shipment details on our website.

Alltracking has a transparent tracking service and the information present on the website is corrected before being completed. This means we also check the data and make sure the customers

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

This special code can be found on your paper receipt or in your email confirmation upon the payment process finalization.

Track and Trace system by Ontrac

Ontrac tracking system is an online system where customers can monitor existing information and check the newly added.

Ontrac’s tracking service is very accurate and provides always up-to-date information on deliveries and shipments.

Ontrac has experience working with multiple couriers on another continent as well. This helps them to provide great service on the territory where the other companies can jump in and deliver within certain hours.

It is important to note that Ontrac Track and Trace service can only be carried out using a tracking number, which is only acquired after all payments for the delivery and delivery of parcels or correspondence have been completed.

Do not panic if you have not seen any changes online for some time. Most of the time the changes appear later and the customer is satisfied. But let’s talk about cases when the information simply is not there.

Let’s say you use Alltracking daily to check the information changes, but they do not happen. Do not think anything negative before you find out the real reason behind it.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit.

This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Ontrac will go the extra mile so that your belongings are safe and get delivered to their destination on time.

In case you think it is lost, we want you to know there can be many other reasons why it cannot be tracked at the moment.

Though our website insists you wait before you conclude that the parcel is lost, we also want you to know that in case you are impatient to know why you have to wait so long, you can contact the delivery company itself to find out why the information is missing.

When you deal with an online store you have to wait some time before the information from the store is shared with the company. Usually, the updates appear but slightly later.

During this time, the shipment travels to the destination country. And the user will be able to receive news in a couple of days. However, it happens that the package from the online store is also lost.

In this case, the correspondence needs to start with the online store.

Ontrac has very customer-friendly and loyal to its customers this is why the company will try to satisfy all the existing claims.

In case you do not know how you can submit a claim, do it when you have enough reason to think it is not going to be delivered to you.

When you keep entering Alltracking but see no updates showing up, you are entitled to submit a claim and let the logistics company fix it.

Usually, people ask for an investigation in 2 cases:
- when the package or shipment is damaged
- when the parcel is lost

In both of these cases, you have to contact Ontrac directly and tell them about your concerns.

In most cases, you will be asked to submit a written claim and send it by post or email address.

Here is what you will have to present to Ontrac in case of a lost item:
- Tracking number
- Description of the outer packing and the looks of the package
- Description of the contents of the package.
- A copy of the purchase invoice for the contents of the package (showing purchase price excl. VAT)
- A copy of the signed handover receipt for the package if available.

For any of the reasons above including your willingness to find out additional details about the shipment's next location please contact the Customer Service team of the Postal company.

All claims related to a loss, damage, or misdelivery of Shipments must be handled through Ontrac’s Claims Management Department at [email protected] and not its Accounts Receivable Department.