Equick

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to China so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.  

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

The postal tracker field that you use to introduce the tracking number shown on your receipt will help you to trace the parcel.

The package information will include the time and date, the hub and the status.

If you happen to not see any information or you cannot see any progress for days, consider contacting Customer Support team for further instructions.

Equick postal and logistics service provider has a strong Customer Support team that is able to assist in any situation.

But before you start to complain please wait to make sure the parcel is not just being delayed and definitely got lost on the way.

There can be several issues with it and here are some of the examples:
- The issues with the delivery address may occur. This is one of the most common reasons why the parcel information is not updated. Wait for further instuctions as they will definitely appear once the company asks you to clarify the location.
- The packages and shipments may not have reached the hub just yet. This means sometimes they are at the stage where the information simply cannot be displayed yet. Here you would also have to wait for the latest parcel news to be updated.

We do not exclude the lost parcel case but Equick company takes really good care of their shipments.

Just so you know, in the worst situation that your parcel is lost, you still have Customer Support team to assist you.

In case of a lost package you would have to contact Customer Service representatives for confirmation and further instructions.

If this ever happens to you, please know that the company will can refund you for the lost parcel if the reasons are objective.

Do not hesitate to ask for additional informationif you need it. If you have doubts you are entitled to receieve the answers you seek to find.

The “Track and Trace” system is easily understandable.

Every step of the way is being monitored and displayed for your convenience by a team of professionals who update the information in accordance with its changes. 

You see these notifications immediately.

Track and Trace in China  

Track and Trace system is popular all over the world. Chinese Track and Trace system is faster and more sophisticated than most as China deals with thousands of packages daily due to e-commerce popularity.

We have an upper panel that will direct you to where you need to get.

Once you see Track and Trace button – click on it and get ready to be redirected to the page where you need to enter the tracking code.

If you do not know your tracking number, you can ask for it in the online store where you purchased the goods. 

The tracking number will lead you to the information that you need to know.

If you think that Track and Trace section will not answer of all you questions, consider contacting Customer Support team.

In case the package or shipment cannot be tracked and traced on our website from the moment it has left the country, there is still not a reason to panic as delays happen.

If customers cannot track the package for a really long time (and we recommend to wait a week for the updated information to appear in the database). 

If you waited enough and still cannot track it please contact Customer Support team for an investigation.

Chines Postal companies usually have an extremely professional Customer Support team and they are ready to assist anytime.

Please also note that sometimes it happens that the customer is not attentive enough with the tracking number details.

Check for no mistakes to be made while entering the number before you panic.

If this isn’t the case, please seek assistance from the company’s representatives.

Equick is a world-wide known service with the coverage of most countries in the world. Sometimes the parcels need to get to places so far away that they travel 15 times a day and end up in different hubs all the time.

Even though the company never fails to do their job well but on the rarest occasion delays and lost items can be the reason for an investigation.

Before you find out the real reason why you cannot track or get an updated information on your package or shipment, please wait for things to change. We assure you that delivery company is doing everything they can to get the package delivered to the destination.

We strongly recommend you not to panic if your package has not reached the final point yet.

In 99% of the cases it got delayed somewhere and as soon as something changes the updates will be shown on Alltracking website.  

If the delivery status of your package remains unclear, be sure to inform Customer Support team and ask your questions to receive answers.

You would have to start an official claim and write down all the details you have – the tracking number is extremely important to have. Sometimes the company my also ask you what the package consists of and how valuable the items are.

Then they will check the address with you and make sure all the information coincides. Their system will update you with the information received from the distribution centre.  

If the package was not retained in one of our distribution centres the Support team will continue the search to find out where things went wrong.

Some of the parcel status may include the following:

PICKED UP FROM
TREATY
ARRIVAL OUTSIDE OE
ARRIVED AT LOCAL DISTRIBUTION CENTER
E-COMMERCE INSTALLATION ON ARRIVAL
ARRIVED AT THE SHA OPERATION CENTER
ARRIVED AT HEL AIRPORT
ARRIVAL DESTINATION ELECTRONIC COMMERCE FACILITY
ARRIVED AT THE POST
PUBLISHED VIA SAC

If your package is lost, damaged or never reached the final destination you can start a dispute with the delivering company.

All the claims the customers have are acccpted in the written form but only! with the Customer Support team’s aknowledgement. 

This means you need to inform their staff about it and ask for further instructions. Do not be afraid to start a claim – it happens and the cmpany knows they need to help you to sort it out in the best and most friendly way.

Contact a Customer Support team representative and discuss your options. Explain the situation but do not forget to use your tracking number. The Customer Support team member will need it for their record and a good investigation.