EMS Global

Alltracking is an online platform that supports customers' intention to know details including the current status and location of the package or shipment.

There will not be any trouble finding your parcel in the global e-tracking system once you have a tracking number with you.

Our website will make sure you are being offered all the details you need, but with the condition that you have a special code given upon the parcel registration.

Enter the main page and see the upper panel for sections you need to visit. The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via EMS from any EMS office with EMS so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email. Then enter the given code into the field and click the Track button.  

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

EMS will never keep the information about your international package just to itself.

The tracking number by EMS is your key to all the information that can be revealed.

EMS is widely recognized for being open to revealing information to their customers and has a transparent tracking service and the information present on the website is corrected before being completed.  

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that happen.

The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

EMS is your deligated delivery courier to the destination point. It will take your parcel and send it to any corner of the world in the shortest time possible.

Let’s say we and EMS are great colleagues who want to offer you the tracking information you need to have but only with the condition that you have a tracking number given upon the parcel registration.

When you visit one of the offices or request the service from your house, you will be given a tracking number you can later use to enter to identify the status and the location of the parcel.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace system by EMS

The Track and Trace system by EMS is transparent. All the actions the company performs can be monitored by customers at present. Having a tracking number saves time and calms one down because the details of the package or shipment can be revealed.

Whether you decide to track the parcel via the official website or through our online tracking platform – you have to have a tracking number.

EMS sends and delivers thousands of packages every day in different parts of the world. The postal industry is very well-developed. The system is electronic and all data can be easily processed and monitored.

Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that EMS tracks are easily monitored by us.

Track and Trace system by EMS is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience. This allows you to witness the progress of any time of order to delivery end.

Similar to other postal companies but most famous with a trust rating much higher than the rest. EMS will remain the company you will always remember for its professional approach to details.

If you check the website for additional information but it doesn’t appear, do not think the worst just yet. Delays can happen from time to time for objective reasons.

There can be numerous situations with the non-trackage of the parcel as a result. Usually, the company gives the customers explanations and they suit everyone.

First of all, check that the tracking number is typed in correctly. This is the case in some situations – people just do not pay enough attention.

If this is not why the information is missing before any panic starts, customers are advised to consider it being stuck in transit.  

This means that the status of the package has not moved in a long time and there is no news that the tracking website can share. Give it some time.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see them shortly, do not consider the package lost – it can just be temporarily delayed.

There are not many cases known involving EMS company names in them, which means these cases rarely take place.

But in case this ever happens think to contact the representatives of the EMS Customer Service team for further assistance (choose the branch in your country).  

The investigation will need to take place and the company will take the responsibility of offering you a solution. EMS must give you answers and inform you of all the details.

The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.  

No panic if the package is still missing – either it will be found or you will get a refund. In both cases, you have to wait first and then follow the instructions given by the Customer Service team. Do not hesitate to contact them.

We recommend taking all the news with a rational approach.

EMS deals with complaints well. Usually, the complaints the customers have fall into several categories.

1) Tracked packages that did not reach the destination

The situations may differ from one case to another. At times the fault belongs to the company. Sometimes the customer is to blame.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, EMS cannot be held responsible for it. In most of the other cases, EMS will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with EMS). The seller will discuss the issue with the EMS company. In this case, the seller is responsible for the condition of the items when you receive them. If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened and offer you a practical solution.

3) Confiscated tracked items

EMS delivery may still be delayed for reasons beyond its control. There are some restrictions that the customer has to know of. If the package contains products that cannot enter the destination country – the access will be denied.

EMS strictly adheres to the rules of the Universal Postal Convention, which is the regulator of postal exchange between individual participants.

Particular emphasis in the regulations is placed on the prohibition of the transport of certain items - explosives, counterfeit goods, valuable antiques, things of an immoral nature, etc