Croatian Post (Hrvatska pošta)
Croatia
Croatian Post (Hrvatska pošta) is the country's main postal company. The headquarters is located in Zagreb – the capital city.
The company was established in 1999, it is a state corporation of the Republic of Croatia.
The postal services offered by Croatian Post include registration, storage, forwarding, transportation, and delivery of national or international mail to the destination, subscription, and delivery of printed publications on the mainland, and express mail services (EMS).
Croatian Post tracking packages and shipments
Croatia Post package tracking is easy with Alltracking online platform.
The tracking number can be found on the paper receipt or in the email somewhere in your confirmation letter.
What you have to do is enter our Alltracking website, click on the Track and Trace button on the upper panel, and paste your tracking number in the tracker field to track a package.
The powerful parcel tracking system we have can be reached from any corner of the world.
Make sure you have your accurate Croatian Post tracking information – check all the numbers and letters for the absence of mistakes as they can deny you access to the information.
When any customer wants to track packages and shipments the steps to take are standard.
You cannot go wrong even if you do not know what to do. Just follow all the instructions and you will eventually get there. The information will be delivered to you in just one click.
Alltracking online system that is a part of the universal e-system that can identify any tracking number from any logistics company.
It is easy to track Croatian Post packages and shipments and you will get to see it for yourself.
What do I need to enter to track the parcel?
Tracking a parcel is just a few clicks away from a customer. The key element is a tracking number which Croatian Post assigns to all the parcels that go abroad is a unique combination of letters and numbers for personal use only.
Alltracking is a secured trust-worthy platform with all the information that you request to have. The updates that you need to know and the status that you have to see to understand where the shipment has landed, what hub the delivery company is using and what is the estimated time of the delivery.
Our online tracking platform is a guaranteed way for the latest updated information to appear on your screen.
The main page will tell you everything you need to know to get the information you need. The upper panel menu will give you a clear understanding of where to need to get.
The "Track and Trace" section on the upper panel will take you to the tracker panel.
Your tracking number is all you will need to find out where your parcel is and what status it has.
The displayed information is updated daily.
The tracking source is available to us all the time which is why Alltracking monitors all the changes and shows them immediately.
Though our Customer Support team can be found only during our work hours, the system is available to you 24/7.
Remember that your tracking number has to be with you at all times. It is the most important element of the search. When you decide to visit Alltracking, do not forget to find your receipt with the tracking code.
The Alltracking website is straightforward. There is a section named Track and Trace that you need to click on.
The information we have on the Track and Trace web page will ask you to introduce the unique tracking number that you must have on your receipt or in your email.
Use it carefully to identify where your parcel is and what status it has.
Please remember that the parcel status automatically changes when the package is headed to another location.
For those customers who do not know where to find the Croatian Post's tracking number, try to remember the method of payment you performed.
If you have a receipt, consider finding the number on it. You can also find the tracking number in your email. For example, the parcel can be: either in transit, delayed, or stuck at customs.
This tracking number is the secret combination of letters and digits given to you to receive so much wanted notification related to your parcel.
What does one need to do with these details?
Usually, this helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Croatian Post tracking numbers be found in the global tracking system?
Of course, they can be found there. And do not think that you have to be in the actual country to trace the parcel. You can track up to 50 parcels down having tracking numbers assigned by Croatian Post.
The company understands how customers are anticipating their orders and makes it super easy to check the parcels out for information online. Dealing with tracking companies like Alltracking is a bonus as our platform is speedy and the clients get the information displayed with the speed of light.
It is quite simple to track and trace your parcel with the help of a tracking platform like Alltracking.
Alltracking and Croatian Post cooperate to give you the details on your packages and shipments and update you with the most recent changes.
You will just need a tracking number and every little detail we have on your shipment will be shown to you on your screen. Get to the Track and Trace section to be offered the package-related information.
Tracking can be done at any time and from anywhere, and there will always be some information about your package available.
How can I find out where my package is?
Alltracking allows to find the parcel on the website having just a tracking number.
The service on our website gives customers a secure possibility to see where the package or shipment is in real time.
The hub and the status of the parcel will be shown introducing the Croatian Post's tracking number.
In the case of non-disclosure, when the details about the parcel are not shown, consider contacting a Croatian Post's Customer Service representative for additional information.
If the parcel is still missing after a few days, give the Customer Service team the tracking information you have and wait for the investigation.
Alltracking is the website that provides all the necessary information immediately. Remember that you are just one click away from the shipment information you request.
Get the code from your receipt whether it is saved in a paper form or your email, enter it into the panel, and click the button.
Highly professional and strictly confidential – these are the right words to describe the Alltracking system as a part of the global tracking platform.
If you want to know when to expect the parcel and the estimated delivery time, you can easily find it with the help of Alltracking.
Alltracking is an ideal information-detecting method for parcel and shipment identification which is available to those presenting the tracking code.
Do not keep yourself away from the details we own on your parcel.
What do I need to do to find the parcel on the Alltracking website?
Our website is created in a way that many people with zero idea how to use it could still do it.
The routine is effortless and does not require any step that customers may consider complicated.
As Alltracking is a tracking platform for customers supported by the global post industry, the information the system processes is being spread with lightning speed.
Performing 3 easy steps usually gets the customer where they need to get.
What do you need to do to get the information from Alltracking?
First of all, one has to get the identification number (a tracking code) written on the receipt, received upon the payment process.
Secondly, you have to introduce a special combination of letters and digits into the field, entering the “Track and Trace” department on the upper panel.
When this step is taken, click on the “track” button to finalize the process.
Then you will get access to the data and check the status of the parcel and know the way to monitor the changes whenever you need to check the details.
Usually, the website will show you the hub where the parcel or shipment is at.
If you have zero information displayed or the information has not been updated for a long period, consider contacting the Customer Service team.
What is a tracking number – Croatian Post?
The tracking number for tracking the postal item of the Croatian Post can be obtained by the sender when registering at the post office. Or register the parcel remotely. But we must remember that electronic registration does not guarantee that the sender will send the parcel.
This is a unique secret combination of letters and numbers. For Croatian Post, the tracking number consists of 2 capital letters in the front, 9 numbers in the order that Croatian Post needs them to be, and 2 letters at the end of the row that stans for Croatia – CR.
*A tracking number is a unique ID number or code assigned to a package or parcel that can be found on the paper receipt upon the payment process or in the email of the customer upon the confirmation.
Croatia Post Number Formats
Croatia Post has an international tracking number format, therefore it is not problematic at all to figure out where it is and what it is like when you see it on your paper receipt or in your email in a confirmation letter.
All international shipments and packages will be assigned a tracking number.
Please remember that sometimes very small packages and especially the parcels that travel within the country may not have it. But it depends on the type of service you requested.
A standard tracking number consists of 2 letters, 9 digits, and CR at the end – which means Croatia.
What does the Croatian Post tracking number look like?
The international postal identifier consists of the following alphanumeric series:
RT123456785CR - small package from Croatia;
CA123456785CR - a parcel from Croatia;
EE123456785CR - Express shipment from Croatia.
Once again let us explain what letters and numbers stand for in a tracking number shown in the examples above.
The 13-digit track number is encrypted: the type of departure in the first letter, and the uniqueness of the number is confirmed by the second letter and all numbers. The last two letters indicate the country of the postal service, which in our case is Croatia.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to Croatia so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email. Then enter the given code into the field and click Track button. The next thing you know the informaton regarding your package or shipment will be displayed on your screen. Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications. But first check if you introduced all the tracking code digits correctly.
Croatian Post is a reliable postal company that has many years of experience in the domain.
If you want to know where exactly your package is, enter the Alltracking website and see the upper panel on the main page. The Track and Trace button is what you are looking for. The page will direct you to the tracker field that you have to use to get the information you request. The postal tracker field that you use to introduce the tracking number shown on your receipt will help you to trace the parcel. The package information will include the time and date, the hub, and the status.
If you happen to not see any information or you cannot see any progress for days, consider contacting the Customer Service team for further instructions. Do not hesitate to use the services provided by Croatial Post in case you have doubts about any delay that takes longer than average. But before you start to complain please wait to make sure the parcel is not just being delayed and got lost on the way.
There can be several issues with it and here are some examples:
- Issues with the delivery address may occur. This is one of the most common reasons why the parcel information is not updated. Wait for further instructions as they will appear once the company asks you to clarify the location.
- The packages and shipments may not have reached the hub just yet. This means sometimes they are at the stage where the information simply cannot be displayed yet. Here you would also have to wait for the latest parcel news to be updated.
We do not exclude the lost parcel case but Croatian Post takes really good care of their shipments. Just so you know, in the worst situation that your parcel is lost, you still have a Customer Service team to assist you. In case of a lost package, you would have to contact Customer Service representatives for confirmation and further instructions.
If this ever happens to you, please know that the company will refund you for the lost parcel if the reasons are objective. Do not hesitate to ask for additional information if you need it. If you have doubts you are entitled to receive the answers you seek to find.
The “Track and Trace” system is easily understandable. Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes. You see these notifications immediately.
Track and Trace by Croatian Post
Usually with Croatian Post, you should be able to enter a tracking number on every tracking website no matter who it is by. Alltracking has a convenient Track and Trace section where you can find everything you need to find with just a single click. We have an upper panel that will direct you to where you need to get. Find it on the front page at the top of the page. Once you see Track and Trace button – click on it and get ready to be redirected to the page where you need to enter the tracking code.
If you do not know your tracking number, you can ask for it in the online store where you purchased the goods. The tracking number will lead you to the information that you need to know.
If you think that Track and Trace section will not answer all your questions, consider contacting the Customer Service team.
If customers cannot track the package for a really long time (and we recommend to wait a week for the updated information to appear in the database).
If you waited enough and still cannot track it please contact Customer Support team for an investigation. Be sure that the Customer Support representatives always jump in to offer an advice, a solution or a compensation when it is the case. Don’t rush their researches and investigations. They will get back to you as soon as they have a reply for you. At times when the customer cannot track the parcel online, there is a problem with it. It can be an insignificant delay or it can be a serious issue. The only way to find out to to ask the company directly what the parcel cannot be tracked.
Please also note that sometimes it happens that the customer is not attentive enough with the tracking number details. Check for no mistakes to be made while entering the number before you panic.
In every other case that you find suspicious, contact the Customer Support team.
It can happen that the system will not show you all the information at once.
It can also happen that the information you expect so much to see is not shown on the screen. Being the most influencial post service company in Croatia makes Croatian Post responsible for great service and customer satisfaction. Even though the company never fails to do their job well but on the rarest occasion delays and lost items can be the reason for an investigation.
Before you find out the real reason why you cannot track or get an updated information on your package or shipment, please wait for things to change. We assure you that delivery company is doing everything they can to get the package delivered to the destination. We strongly recommend you not to panic if your package has not reached the final point yet.
In 99% of the cases it got delayed somewhere and as soon as something changes the updates will be shown on Alltracking website.
If the delivery status of your package remains unclear, be sure to inform Customer Support team and ask your questions to receive answers. You would have to start an official claim and write down all the details you have – the tracking number is extremely important to have. Sometimes the company my also ask you what the package consists of and how valuable the items are.Then they will check the address with you and make sure all the information coincides. Their system will update you with the information received from the distribution centre.
If the package was not retained in one of our distribution centres the Support team will continue the search to find out where things went wrong. Investigation may take some time. Give it as much patience as you can. The company will come up with a solution even if the worst scenario when the parcel is damaged or lost.
Croatian Post has a very comforting way of solving issues with its customers. You can easily address any claims in case you have them to the company. In most cases, if Croatian Post is found responsible after completing the claim procedure, you are eligible for compensation for your loss or damage if it was drastic.
Usually, these claims are accepted via post in a letter using the address found on the official website.
If you have any suggestions that you want to send via email or through the official website you can also do it. Croatian Post has a great Customer Service team, that is capable of sorting out dozens of requests daily.
If you contact the company directly, you also have a high chance of making your claim a priority. In case your item is lost or damaged the company usually pays 100% of the damage.
If the postage charged exceeds the postage specified in the Price List, the customer will be reimbursed for the amount overpaid.
If you have a claim regarding the deadline for transport and delivery of the priority mail, the company will not reimburse the total amount of postage charged. You will only get some of the money, but every case is different.
If you have any other claims, please do not hesitate to contact a Customer Service team representative and discuss your options. Explain the situation but do not forget to use your tracking number. The tracking number is the key element in every discussion with the Customer Service team. This is how they can help you, track your parcel down, and refund you.
Ground information about Croatian Post
Croatian Post is a state-owned enterprise that carries out international postal exchange and domestic postal service in Croatia.
Croatian Post is part of the worldwide EMS union and delivers EMS packages and shipments.
Important note: The delivery of mail and EMS items by Croatian Post is issued according to the general rules of the Universal Postal Union, which guarantees the freedom of transit of parcels moved by land, sea, and air between members of a single postal territory.
Branches and locations
1,016 Croatian Post offices represent one of the largest service and retail networks in the country.
The majority of them are located in Zagreb. Croatian Post offers a record number of job positions as the branches constantly need staff. 9529 is the exact number of employees working for Croatian Post in 2022.
The History of Croatian Post
The first national postal administration in Croatia was founded in 1848 in Zagreb under the name of “Vrhovno hrvatsko-slavonsko upraviteljstvo pošta” (“Supreme Postal Administration of Croatia and Slavonia”).
Ever since 1919 the enterprise has seen name changes – from “Hrvatska direkcija pošta, telegrafa i telefona” (“Croatian Directorate for Post, Telegraphy and Telephony”) to “PTT-promet RH” (Postal, Telegraph and Telephone Operations of the Republic of Croatia) and “Hrvatska pošta i telekomunikacije (HPT)” (“Croatian Post and Telecommunications”).
It was in 1999 when the company saw the last changes and “HP – Hrvatska pošta d.d.” (Croatian Post)an independent joint-stock company, keeping the name till the present day.
Interesting facts about Croatian Post
April of 2021 became a significant day for Croatian Post as the company opened a new delivery channel - a parcel locker network. To date, there are 300 parcel lockers available throughout Croatia. Parcel machines are an important asset of Croatian Post in reducing harmful emissions.
Additional services and departments offered by Croatian Post:
- ePost service - allows users to receive and send letters, messages, and documents electronically.
- The express service is a high-speed delivery of Croatian mail covering the entire territory of the state.
- Financial services: cash transfer, bill payment, cash withdrawal. Post offices can also open savings accounts and purchase insurance policies.
- Postal store - has an assortment of retail goods, you can buy postcards, books, stamps, and technical goods.
- Philately.
Croatian Post Customer Service:
Telephone number : (country code) + 072 303 304
Email: [email protected]
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Official website
http://www.posta.hr/ -
Provider’s phone number
072 303 304 -
File a claim or find a package
Email: [email protected]
