Canada Post Corporation
Canada
Canada Post Corporation (also known in France asbSociété canadienne des postes), trading as Canada Post, is a Crown Corporation that functions as the primary Postal operator in Canada.
Canada Post is committed to serving Canadians with the simple goal of providing them with a service they can rely on and appreciate.
The Postal Service strives every single day to provide Canadians with five days a week delivery of letters and parcels to every citizen and business in Canada, to be delivered within 2-4 days, access through an extensive network such as mailboxes, the Internet, call centers, and much more.
Canada Post tracking packages and shipments
You can track any Canada Post package worldwide with Alltracking, a dedicated all-in-one tracking tool that is designed to give you the most up-to-date tracking information for your package, no matter who handles it.
All you need is the original Canada Post tracking number to get the latest news about your Canada Post package by entering it on our website which allows up to 50 shipments to be tracked for one customer.
Alltracking allows you to track your XpressPost, Priority, Regular and Expedited services.
You will find the Canada Post tracking number on your package or receipt provided by the seller or marketplace.
Using our official tracking website, which is a part of the global e-tracking union, you can find the latest information about the status and location of your package sent with Canada Post.
Consumers should not confuse the difference between order numbers and tracking numbers.
You can find the tracking number on your receipt whether you have it on your paper or in your email.
What do I need to enter to track the parcel?
It is effortless receiving information from Alltracking when you have a tracking number that can help you do it.
One of the most secured and guaranteed methods to track packages and shipments is entering Alltracking for all information on the item or goods you sent/expect to receive.
AllTracking can track packages and shipments on its website 24/7.
If you introduce the tracking number in the tracker field, you will receive detailed information about the parcel and its current status.
Canada Post assigns a unique number that the customer needs to keep.
Alternatively, if you do not know how to find it or in case you do not have the number for any reason, you can contact the Customer Service team for additional steps.
Can Canada Post track numbers be found in the global tracking system?
Our system is an all-in-one tracking system, which works with over 1200 couriers and thousands of online retailers to identify, locate and deliver all the tracking information you need for your package.
The tracking numbers that Canada Post assigns to packages and shipments can be tracked on the Alltracking website in just one click. Our system is a part of the global tracking system.
No matter what part of the world you are in, our website will update you with the recent package changes. The information is always up-to-date.
It is one of the reasons why millions of people keep returning to take advantage of Alltracking capabilities more and more. Fast, easy, and effective.
You can start tracking Canada Post international packages with the help of a tracking number.
Whether you decide to check the website in Canada or abroad, you can access the Canada Post package information from any corner of the world.
How can I find out where my package is?
Alltracking gives you a wide source of information if you introduce the tracking code into the panel and submit it.
Our online service only requires your Canada Post tracking number that you should have after the payment was finalized.
AllTracking is a secured highly professional method of finding detailed information that you cannot get access to without a special service.
This tracking packages and shipments website grants the customer the possibility to witness the changes at every step of the way, estimating the delivery at the right time.
What do I need to do to find the parcel on Alltracking website?
All the steps you need to perform on our website are simple:
- enter the postal identifier in the field with the icon,
- click on the Track the Package button,
- find out where your package is and its current status.
The information we provide will include the hub where the package is, the time and date – and most importantly the final destination parcel updates and approximate time it will get there.
Canada Post works side-by-side with Alltracking, granting access to the information that can further be used on this website.
The number you have from Canada Post shipment procedure is always recognized by our system. The special code that regularly has 13 characters is known to be the tracking number that works like a magic key that opens the door to information regarding your package or shipment from Canada Post on our online tracking platform.
As Canada Post passes all the existing information as well as updates appearing every 24 hours in the system through the platform, we are eager to share it with our customers. For the newcomers who entered our website for the very first time we would like to offer a piece of advice – get your tracking number ready (it can be found on your paper receipt given upon the payment process or in your email confirmation letters.
What is the definition of a tracking number?
*A tracking number is a specific number assigned to each parcel just before being shipped. This number works as a unique ID code and allows people to follow and track their package till it reaches its final destination.
This special code can be used multiple times, as long as your parcel has not reached the destination yet and you want to see where it is at the moment.
Whether you need to know which hub it is at or estimate the approximate delivery time, you shall be able to do it with a combination of letters and numbers you are given upon the purchase.
This means that if there is no special number that is unique and yours only – the information cannot be considered confidential, this means Alltracking will not be able to display it on your screen. This is necessary to avoid fraud and information leaks.
The company's tracking numbers are meant to help you follow the order through from the departure point to the destination point without any second-guessing and doubts.
You enter the Track and Trace section, introduce the special combination you have, and have the information displayed to you. This is what the e-post-global system helps customers do.
Canada Postal Number Formats
Canada's Postal tracking numbers can be found on the receipts. Whether on the paper receipt or as an email confirmation you will see the combination that consists of letters and digits. It will match the number that is located on your package.
Tracking numbers are typically:
- 11 or 13 alphanumeric characters ending in CA
- or 16 digits
The tracking number is required for further actions performed on the Alltracking website.
Without this unique code it is difficult to track and trace your parcel or shipment.
What does Canada Post tracking number look like?
If you sent a package through Priority™, Xpresspost™, or Regular Parcel™ with delivery confirmation, the tracking number will be at the bottom of your tracking receipt.
If you sent your parcel from Canada to the U.S. or internationally with EMS, the tracking number will appear on your copy of the shipping label as well as on your receipt.
The tracking number format usually has 13 numeric digits. But also can have 16 numeric digits - 7035114477138472, 4002847016405018.
- or the parcel can have 13 numeric and alphabetic characters - RY982465507CN, LZ213465621CN, LM071894960CA.
Small packages may be unregistered and go without tracking.
The Canada Post tracking number format looks like this:
For small packages weighing up to 2 kg – Rx123456785CA;
For parcels weighing from 2 to 20 kg – Cx123456785CA;
For EMS shipments the example is: Ex123456785CA.
The 13-digit track number is encrypted: the type of departure in the first letter, and the uniqueness of the number is confirmed by the second letter and all numbers. The last two letters indicate the country of the postal service, in this case, CA is Canada.
Your tracking number is necessary at every stage of the delivery process. Unfortunately, if you can’t find your tracking number, Alltracking cannot get it for you.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Canada with Canada post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email. Then enter the given code into the field and click Track button. The next thing you know the informaton regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
If you sent the parcel via the Canada Post office, you must have a paper receipt with the tracking number on it, that can help you find the package updates in the global system. You may also have it with the confirmation letter in your email.
If this isn’t the case and you requested this service with a sender, contact the sender of the item to receive the tracking number for the shipment.
If you ordered your item online, you may find the tracking number in a shipping confirmation email from the shop or the seller.
You can also try tracking an item using a delivery notice card or reference number.
Canada Post is known to be one of the fastest postal service companies in the world. Ages of dedicated and performed duties on the highest level have placed Canada Post at the top.
The package usually travels from one hub to another, but the customer can track it from point A to point B (destination point). Sometimes it takes longer for information to be updated because the shipment is in the middle of somewhere, leaving one place and departing to another. We strongly recommend you wait until the information appears in the system.
If you waited long enough and you feel like there may be a problem, contact the Canada Post Customer Service team for clarification.
If you are wondering how to find the tracking number and have no clue where to search, read below.
Track and Trace System in Canada
Canada Post is the state postal service of Canada, providing delivery of international mail and domestic correspondence for individuals and legal entities. It also provides express mail service and delivers EMS items.
Canada Post EMS rates will be higher, but the delivery speed will be faster too.
We can list two types of general prohibitions and restrictions, that are common to all postal services: by weight and size and by content.
The Canada Post's official website has all the information you need. Available types of shipments, as well as possible restrictions on the transfer of goods, also depend on the country of the recipient.
The can be multiple reasons for that. First of all, consider giving the information some time to be updated on our website.Being a part of the global e tracking system we need to integrate information received from Canada Post to the information from our website.
Let’s say you use Alltracking on a daily basis to check the information changes, but they do not happen. Do not think anything negative before you find out the real reason behind it. There can be numerous reasons for non-trackage of the parcel you need information for. But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.
Before you start to panic – do not panic. The information on the website is updated regularly but wait long enough for it to change and show you the newest information.
Also, sometimes mail or shipment is stuck in a hub. Before the parcel reaches another destination, it can stay silent for a while. Sometimes parcels do go missing. That is when you will need the assitance for the Customer Support team.
Check your eligibility
If you still can’t find the package after going through the above steps, you should ask us to start an investigation by opening a support ticket below. The following criteria must be met to start an investigation into a missing domestic package:
- The claim must be started within 90 days of the shipping date
- The expected delivery date for the package must have passed and the package must not have been delivered
Please note:Both senders and receivers can initiate an inquiry. However, only senders can request and receive claims payments.
What you’ll need:
- The tracking number of the missing package
- The sender’s name and address
- The main contact person’s name and contact information
- The receiver's name, address, and contact information
- The amount of additional insurance coverage purchased
- A description of the contents of the package
- The last date the sender was in contact with the receiver
The following criteria must be met to start an investigation into a missing U.S. or International package: The claim must be started within 6 months of the shipping date.
The package must have been sent using one of the following trackable services and the required number of days must have passed:
- Xpresspost™/Tracked Packet™ – You can submit a claim 1 day after the expected delivery date
- Registered Mail™/International Parcel (Air) – You can submit a claim 30 days after the shipping date
- International Parcel (Surface) – You can submit a claim 60 days after the shipping date
Please note: Both senders and receivers can initiate an inquiry. However, only senders can request and receive claims payments.
What you’ll need:
- The tracking number of the missing package
- The sender’s name and address
- The main contact person’s name and contact information
- The receiver's name, address, and contact information
- The amount of additional insurance coverage purchased
- A description of the contents of the package
- The last date the sender was in contact with the receiver
Alltracking will not investigate the cases. You have to contact Canada Post for all these steps.
There can multiple cases when a customer may have a parcel claim but most of the time they fall into two categories:
Damaged package claim
If it happens that Canada Post handled you a damaged package, you are entitled to complain.
Sometimes it may happen that maik items can be damaged or destroyed during the shipping process. These cases are rare though. But still if you received a damaged item package in the mail, please contact Canada Post about it. The company should offer you a compensation for the insured value of the package and the cost of postage (after the investigation takes place).
The second well-known package claim is:
Missed package
Most packages are delivered no later than 5 business days after the expected delivery date. If the delivery is taking longer than expected, and you're concerned that your package is missing, we want to help you find it.
You can ask us to start an investigation into the missing package and we’ll try to find and deliver it.
If the package is declared missing, the sender can request compensation for the insured value of the package and the cost of postage (after investigation takes place).
Ground information about Canada Post
Canada Post is the state postal service of Canada, providing delivery of international mail and domestic correspondence for individuals and legal entities. It also provides the express mail service and delivers EMS items.
It is fair to mention that EMS service shipping rates are higher due to the high speed of delivery.
Branches and locations
Canada Post provided service to more than 16 million addresses and delivered nearly 8.4 billion items in 2016 and consolidated revenue from operations reached $7.88 billion.
Delivery takes place via traditional "to the door" service and centralized delivery by 25,000 letter carriers, through a 13,000-vehicle fleet.
There are more than 6,200 Canada Post offices across the country. These are corporate offices and private franchises, operated by retailers.
In terms of the area serviced, Canada Post delivers to a larger area than the postal service of any other nation, including Russia (where Russian Post service in Siberia is limited largely to communities along the railway).
The history of Canada Post
Originally known as Royal Mail Canada (the operating name of the Post Office Department of the Canadian government founded in 1867, French: Poste Royale Canada), rebranding was done to the "Canada Post" name in the late 1960s, even though it had not yet been separated from the government.
On October 16, 1981, the Canada Post Corporation Act came into effect. This abolished the Post Office Department and created the present-day Crown Corporation, which provides postal service.
The act was aimed to set a new direction for the postal service by ensuring the postal service's financial security and independence.
Canada Post operates as a group of companies called The Canada Post Group. It employs approximately 64,000 full and part-time employees.
The Corporation is also interested in Purolator Courier, Innovapost, Progistix-Solutions, and Canada Post International Limited.
In 2000, Canada Post created a company called Epost, which allowed customers to receive their bills from participating merchants and institutions online for free. In 2007, Epost was absorbed into Canada Post.
Interesting historical facts
- On August 3, 1527, in St. John's, Newfoundland, the first known letter was sent from present-day Canada.
While in St. John's, John Rut wrote a letter to King Henry VIII about his findings and planned voyage. Mail delivery within Canada first started in 1693 when the Portuguese-born Pedro da Silva was paid to deliver between Québec City and Montréal. Official postal services began in 1775, under the control of the British Government up to 1851.
- The first postage stamp (designed by Sandford Fleming) went into circulation in Canada that same year. It was not until 1867 when the newly formed Canada created the Post Office Department as a federal government department (The Act for the Regulation of the Postal Service) headed by a Cabinet minister, the Postmaster General of Canada.
The Act took effect on April 1, 1868, providing uniform postal service throughout the newly established dominion. The Canadian post office was designed around the British service as created by Rowland Hill, who introduced the concept of charging mail by weight and not destination, along with the concept creation of the postage stamp. The new service was traded under the name The Royal Mail Canada.
-Today, several historical sites related to the history of the Post Office Department of Canada can be visited in the country.
In Ontario, the first Toronto Post Office is still in operation. The site of Scotiabank Arena was once the Canada Post Delivery Building. Also notable are the Vancouver Main Post Office and the Dawson, Yukon, Post Office, a National Historic Site of Canada. In Peggys Cove, Nova Scotia, a nineteenth-century lighthouse acts, as a seasonal post office for the tiny coastal community.
Canada Posts Customer Service:
Telephone number: (local) : 1-866-607-6301, Outside of Canada: 416-979-3033
Email: Use the Contact page to send an email
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Official website
http://www.canadapost.ca/ -
Provider’s phone number
1-866-607-6301,416-979-3033 -
File a claim or find a package
Website: https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/
Use the link. Click on "chat with us 24/7" and start a conversation.
