Brazil Post
Brazil
Correios (Brazil Post) is a state-owned enterprise that provides postal, logistics, and communication services. The main office is located in Brazil.
The postal company is a member of the Universal Postal Union.
Correios’ products and services include parcels, documents, export & import, and direct marketing.
Brazil Post tracking packages and shipments
Brazil Post is the state postal service of Brazil, which provides delivery of international mail and internal correspondence for individuals and legal entities.
It also provides express mail service and delivers EMS items. Under parcels, you have Express services that consist of Sedex (express shipping of goods), Sedex 10 (next-day delivery), Sedex Hoje (same-day delivery), and e-Sedex (express parcel service for products purchased through e-commerce).
For international deliveries, you have the Sedex Mundi and EMS Brazil.
Customers can opt for the pick-up service when agents will visit your location to collect the items for shipping. You can also locate a Correios outlet where a booking can be made.
The rates for EMS delivery by Brazil Post will be higher, but this is justified by the high speed of delivery.
We can list two types of general prohibitions and restrictions that are common to all postal services: by weight and size and by content.
Available types of shipments, as well as possible restrictions on the transfer of goods, also depend on the country of the recipient.
What do I need to enter to track the parcel?
Alltracking is the website that offers precise information on the shipment or parcel you registered with Brazil Post.
The parcel can be tracked on this website with the help of a tracker panel that automatically redirects all the information so you and displays it.
As Alltracking is the e-tracking source that processes data 24/7, you can rely on the information to be up-to-date.
If you happen to introduce the tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
This status is automatically changed when the package is headed to another location. For those customers who do not know where to find the tracking number, try to remember the method of payment you performed.
If you have a receipt, consider finding the number on it. You can also find the tracking number in your email.
This tracking number is the secret combination of letters and digits given to you to receive so much wanted notification related to your parcel.
But the status of the parcel can change from time to time.
If you happen to not see any significant changes do not panic and wait until the information is updated.
For example, the parcel can be: either in transit, delayed, or stuck in customs.
What does one need to do with these details?
Usually, this helps the customers to understand when to expect the package and what barriers it may have on the way to the destination.
Can Brazil Post track numbers be found in the global tracking system?
No matter where you find yourself, Brazil Post allows you to track its parcels. Every corner of the world should be able to trace the updates on Brazil Post shipments and packages.
Brazil Post shipments guarantee you detailed information and location. All the status changes are easily tracked too.
Alltracking gives you the possibility to check for up to 50 with the help of the panel tracker where you will be asked to introduce the letters and digits that the system recognizes.
The e-tracking global system can identify the unique code Correios assigns.
With the help of the assigned track number Brazil Post items can be found anywhere.
If you chose to get the information today, please follow the onscreen instructions on the Alltracking website and you will be able to track as many parcels as you expect.
The global tracking system is almost flawless and grants the customers information that you can access within one click.
How can I find out where my package is?
Alltracking allows to find the parcel on the website having just a tracking number.
The service on our website gives customers a secure possibility to see where the package or shipment is in real time.
The hub and the status of the parcel will be shown introducing the company's tracking number.
In the case of non-disclosure, when the details about the parcel are not shown, consider contacting the delivery company customer service representative for additional information.
If the parcel is still missing after a few days, give the Customer Service team the tracking information you have and wait for the investigation.
Alltracking is the website that provides all the necessary information immediately. Remember that you are just one click away from the shipment information you request.
Get the code from your receipt whether it is saved in a paper form or your email, enter it into the panel, and click the button.
Highly professional and strictly confidential – these are the right words to describe the Alltracking system as a part of the global tracking platform.
If you want to know when to expect the parcel and the estimated delivery time, you can easily find it with the help of AllTracking.
Alltracking is an ideal information-detecting method for parcel and shipment identification which is available to those presenting the tracking code.
Do not keep yourself away from the details we own on your parcel.
What do I need to do to find the parcel on the Alltracking website?
The routine is effortless and does not require any step that customers may consider complicated.
As Alltracking is a tracking platform for customers supported by the global post industry, the information the system processes is being spread with lightning speed.
Performing 3 easy steps usually gets the customer where they need to get.
What do you need to do to get the information from Alltracking?
First of all, one has to get the identification number (the delivery company's tracking code) written on the receipt, received upon the payment process.
Secondly, you have to introduce the special combination of letters and digits into the field, entering the “Track and Trace” department on the upper panel.
When this step is taken, please click the “track” button to finalize the process.
Then you will get access to the data and check the status of the parcel and know the way to monitor the changes whenever you need to check the details. Usually, the website will show you the hub where the parcel or shipment is at.
If you have zero information displayed or the information has not been updated for a long period, consider contacting the Customer Service team.
What is a tracking number – Brazil Post?
Brazil Post has a tracking number system that is easily recognized by the global tracking system. The tracker on Alltracking is set to offer the information immediately.
The steps you need to take to get to the final result are easy. The first thing to do is to find the track number. You can see it on the paper receipt or in our email with confirmation letters.
Getting the tracking number that you can enter into the tracker field is the only effort you need to make.
The rest is simple. If you have more than one shipment, you introduce one track number after another. The up-to-date information will be displayed on your screen.
Brazil Post Number Formats
If you have shipped through Brazil Post EMS, you will have received a copy of your Waybill.
Each waybill is followed by nine numbers (eight serial number digits + a check digit) and a two-letter country code.
For example, EE123456785BR.
These numbers are needed for the global system to recognize the unique number combinations so that the information stored in the database is shown on your screen.
The system will ask you to introduce the tracking number and no other information can be accepted at this point.
So in case you do not have the receipt or the number, the only way to try to sort the situation out is to contact the Customer Service team and offer your explanation of the situation.
If you do not have it or feel like the number format is different from what you have written on your receipt, please contact the Customer Service team for additional details.
What does the Brazil Post tracking number look like?
For EMS shipments and parcels, Brazil Post always assigns a tracking number.
Small packages may be unregistered and go without tracking.
The international postal identifier consists of an alphanumeric series:
For small packages weighing up to 2 kg – Rx123456785BR;
For parcels weighing from 2 to 20 kg – Cx123456785BR;
For EMS shipments – Ex123456785BR.
The first letter R indicates that the small package is registered, and the letter C will be for the parcel, EMC mail begins with the Latin E.
The numbers guarantee the uniqueness of the number. But the last letters determine the country of the postal service from where the parcel was sent.
Alltracking is a great service website to communicate post news to you.
The website is created so that any customer from any part of the world finds it comprehensive.
Usually the only button customers need to click on is the “ track” button. But first the customer needs to find the “ Track and Trace” section on the upper panel.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to Correios so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click Track button.
The next thing you know the informaton regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.
Brazil Post is one of the most frequently used post services in Latin America. The reason is the professionalism of the service staff that is capable of sending up to 2000 parcels daily.
Brazil Post is a part of the tracking union and has a system that allows any tracker website to offer the customers information about the package or the shipment they expect.
Brazil Post offers Altracking all the information so that this device website displays the current parcel status and estimates approximate delivery time. Handy, isn’t it?
The procedure for the customer on the Alltracking website is easy. It only requests a unique tracking number to offer you information about the package or shipment you expect to receive or to arrive at its final destination.
The combination of digits and letters that are applied can be used by you and only you as they are unique.
This tracking number that you have can get you further and offer you the details you do not have access to.
The Customer Service team usually takes care of the information that is displayed and the staff constantly keeps monitoring all the changes and updating the information in the system.
The Local or International Tracking department deal with lost/delayed or damaged packages. In case you think your item may be lost, contact the Customer Service team first.
The “Track and Trace” system is easily understandable.
Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes.
You see these notifications immediately.
Track and Trace System in Brazil
Brazil Correios package tracking is easy and similar to Track and Trace's system known globally. With the help of this website, you can easily find your parcel and get all the existing information.
The steps you need to take are easy – all you have to do is to paste your tracking number in the above field to track a package and see the current parcel status.
We provide you with the most powerful parcel tracking system for any post office.
Alltracking accepts any international tracking number, it is a universal tracking website to track a parcel on a global level such as "track my parcel" with accurate information about your shipment.
As it is known, the national Brazilian postal operator Correios provides postal services in Brazil and is also responsible for international shipments.
Correios focuses on the delivery of postal items throughout Brazil and beyond. Correios also provides financial services (receiving payments, Banco Postal, acts as a power of attorney for Banco do Brasil), provides an e-commerce platform (CorreiosNet Shopping), and provides Sedex express delivery services.
Tracked parcels are the most commonly used type of shipment sent and delivered in Brazil.
So to Track and Trace parcels you have to use our website which has access to the Brazil shipments database.
Track your shipment status
With our multifunctional Alltracking website, you can track the status of mail, sent by Correios Brazil.
On the upper panel, you can see the section named “Track and Trace”. Enter this section. You will see the tracker field.
At this point, everything must be clear. The next step to take is to introduce the unique combination of letters and digits known as your track code (number).
The Track Number of Brazil Post consists of 13 characters and depends on the type of departure.
You can also track the status of your shipments on our website.
However, if you're concerned about the status of your package, you can always contact the seller or Brazil Post for more information.
In certain situations the parcel can stay untracked but this usually changes fast.
The shipment or packaging can be stuck in a hub without any significant changes.
But in order to understand what to do with it, we can to explain what “ stuck in transit” really means.
Usually the status of the package has not moved in a long time and there is no news that the tracking website can share.
After any significant changes take place, the parcel status will be updated accordingly and displayed on your screen.
The Customer Support team should be able to offer you a report and estimate the approximate time of the delivery.
Parcels, delivered from other countries may be retained by Brazil Customs for various reasons. However, this does not mean the purchase will not be delivered.
The longest pause in tracking parcels from Brazil occurs between import and export. In order not to worry about your shipment and to imagine where the parcel is at the moment, you can track the shipments of the Brazil Post on the Postal Ninja website with a Russian translation of all tracking statuses.
The sender can receive a tracking number for tracking the postal item of the Brazilian Post when registering at the post office. Or register the parcel remotely.
But we must remember that electronic registration does not guarantee that the sender will send the parcel.
In the first case, the physical transfer of the shipment occurs immediately, so information about the number of the mailing is entered into the tracking system very quickly and the recipient can immediately see the status of acceptance of the IGO for shipment.
Nearly 20 days after the arrival of purchases, most of them are sent to Brazil Customs in Curitiba – which receives approximately 300,000 packages daily.
After that, the parcels go through a verification process, meaning a package may take up to an additional 40 business days to arrive at the delivery address.
For that matter, consumers and even merchants may have the impression that the purchase has been lost or retained by Brazil Customs for legal matters, when, in fact, the delivery process is delayed only because of the extensive and bureaucratic system.
There can be several reasons for the parcel not to be shown with a definite status on our website and in the global tracking system.
1. Parcels arrive in Brazil and are sent to Brazil Customs
As mentioned previously, once parcels arrive in Brazil, they are sent to Brazil Customs, either in Rio de Janeiro, São Paulo, or Curitiba.
The products are distributed according to the following criteria: weight, shipping model, and transportation.
Products sent by express shipping mode – such as FedEx, for instance – and that weigh between 2kg and 30kg, are sent to Rio de Janeiro.
The center located in São Paulo, on the other hand, receives non-urgent packages weighing up to 30kg that arrive by sea.
Finally, Curitiba receives all small packages of up to 2kg labeled with codes beginning with “L” or “R.”
Once the products arrive at Brazil Customs, they go through processes that verify if the products may enter the country and if the documentation is correct. After that, Brazil Customs evaluates which products are subject to import duties.
2. The customer is notified of additional costs
After the products are verified, the customer is notified of the situation. If the product is subject to taxation, the customer will receive an invoice regarding tax payment – in addition to the shipment the handling fee we mentioned earlier. However, if the product is released without tax, then the customer will only have to pay for the despatched shipment.
3. The delivery process is resumed
Once the additional costs are paid, the delivery process is resumed, and the customer will receive the purchase at his registered address. However, there are certain situations where the customer must collect the product at the agency.
What happens if I send a prohibited product?
The order will not have its entry in Brazil authorized by the competent authorities. What does it mean to be accepted under conditions? It means that the order will be evaluated by the responsible consenting bodies before entering Brazil. Examples of consenting bodies: are the Army, Anvisa (National Health Surveillance Agency), Inmetro (National Institute of Metrology, Standardization, and Industrial Quality), etc.
According to Brazilian law, all objects are subject to taxation. International postal shipments are cleared by the Federal Revenue of Brazil, under the Simplified Taxation Regime - RTS up to the value of USD 3,000.00 per package.
In this taxation regime, there is a single tax rate for imports, 60% of the customs value of any product.
How the tax is calculated: The basis of calculation is the Value of goods + Shipping + Insurance.
You can only submit a complaint to Brazil Post as the sender of the parcel, not as the recipient. Fortunately, most senders have fixed arrangements for lost and damaged parcels.
If you are the recipient, please contact the sender to determine the best solution for your order (e.g. ship your order again or receive a refund).
If you received a damaged parcel, contact the sender within 7 days of receipt and send photos of the damaged packaging and contents.
All complaints and suggestions need to be emailed to the company, using the official address, set by the company.
Ground information about Brazil Post
Brazil Post issued its stamps in 1840th for the first time. They became known as the Bull's Eyes due to their offbeat design. Brazil entered the list of countries that developed their stamps.
The Brazil Post Logo is world-famous.
By the way, it was developed by a student in a competition.
The company used it for a long time and modernized it only in honor of the celebration of its 350th anniversary. The appearance of the logo was improved but remained the same.
Brazil is a large country and mail is still important for delivering correspondence to remote and inaccessible areas crossed by rivers and mountain systems.
Branches and locations
Brazil Post is the largest employer in Brazil with more than 109,000 own employees and outsourced, being the only company to be present in all municipalities in the country, with a wide network of owned and franchised units.
The company is fully owned by the Federal Government of Brazil and subordinated to the Ministry of Communications.
The History of Brazil Post
The history of the Brazil Post began in the 18th century.
The mail message immediately began to establish on a large foot, systemically. State-wide postage stamps were issued and fixed tariffs were set.
Every second month, royal packet ship boats cruised between Bahia and Rio de Janeiro.
Metropolitan correspondence was issued through a special window in the governor's house, then the post office was opened.
In 1849, the postal system switched to the regular collection of correspondence in cities, opening a network of branches. Before 1970 Correios used governmental insignia to identify itself. From 1970 Correios used a logo designed by architectural student Eduardo J.
Rodrigues in a public competition. From 1990 on this logo became part of a new logo, which added a text mark and afforded a color scheme as part of a broader visual identity.
To celebrate its 350th anniversary Correios requested the agency CDA to design a new logo that takes recourse to the original design by Eduardo J. Rodrigues and has been in use since May 2014.
Interesting historical facts
- In August 2013 the company provided 2,000 of its mail delivery staff with smartphones to provide real-time information on their deliveries.
The move is the first phase of a new Mobility in the Postal Service project in which the company is looking to allow customers to track their deliveries in real-time on the Internet. The first phase covered the SEDEX 10 express service in various states (a service that delivers documents and goods with a guaranteed delivery time before 10 am the next day after posting).
- Before 1970 Correios used governmental insignia to identify itself. In 1970 Correios used a logo designed by architectural student Eduardo J. Rodrigues in a public competition.
From 1990 on this logo became part of a new logo, which added a text mark and afforded a color scheme as part of a broader visual identity.
- Correios deliver around 300,000 international orders per day in any city or region of Brazil, allowing access to international e-commerce to all Brazilians with internet access.
In November and December, this volume can reach 600,000 orders/day.
Each month, about 3,000 tons of imported packages are delivered by Correios, equivalent to 3,000 popular cars.
Brazil Post Customer Service:
Phone: 3003 0100 (metro areas)
Phone: 0800 725 7282 (other locations)
Phone: 0800 725 0100 (complaints)
Email: You can contact Customer Service team through the official website using the chat bot
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Official website
http://www.correios.com.br/ -
Provider’s phone number
3003 0100, 0800 725 7282 -
File a claim or find a package
Phone: 0800 725 0100
Website: https://faleconosco.correios.com.br/faleconosco/app/cadastro/suporte/index.php
You can contact Customer Service team through the official website using the chat bot or dial local phone number for further instructions.
