5Post
Russia
5Post is a federal logistics service, a subsidiary of X5 Group.
5Post helps online stores deliver goods to pick-up points and parcel terminals located in the stores of the X5 retail chain: “Pyaterochka”, “Karusel” and “Perekrestok”.
5Post tracking packages and shipments
5Post is a subsidiary of X5 Retail Group, which develops delivery services for orders from online stores and marketplaces to pick-up points and parcel terminals in several supermarkets.
5Post's reliability comes from its local expertise and advanced technology, ensuring smooth and transparent operations without hidden costs.
The company has experience in delivering shipments to customers, which is helping it to establish a strong position as a leader in the last-mile delivery market and also one of the most preferred partners.
5Post can brag about the fast and reliable tracking service too. This is a definite advantage the customers mention.
To track and trace shipments and packages from 5Post any customer has to be able to access the Alltracking website, which guarantees a fast information-tracking process.
You can do it using the Alltracking service website which has a system that makes a part of the universal e-tracking system.
Using our Track and Trace section on the website will help you understand the current status and the location of your shipment.
This information will give you a clue about the approximate delivery time. You can easily estimate the final destination delivery with the information Alltracking offers you.
What do I need to enter to track the parcel?
5Post provides its services to millions of private customers, that require the highest level of quality, safety, and excellence in the delivery process.
Together with the unique tracking and management tools Alltracking has, both companies can help businesses and private customers reduce costs, improve efficiency, and increase overall customer satisfaction.
To track packages and parcels from 5Post any customer has to have a tracking number to be able to access the latest updates.
The parcel can be tracked on this website with the help of a tracker panel that automatically redirects all the information to you and displays it.
As Alltracking is the e-tracking source that processes data 24/7, you can rely on the information to be up-to-date.
If you happen to introduce the unique code - a tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
This status is automatically changed when the package is headed to another location.
For those customers who do not know where to find the tracking number, try to remember the method of payment you performed.
If you have a receipt, consider finding the number on it. You can also find the tracking number in your email.
This tracking number is the secret combination of letters and digits given to you to receive so much wanted notification related to your parcel.
But the status of the parcel can change from time to time.
If you happen to not see any significant changes do not panic and wait until the information is updated.
For example, the parcel can be: either in transit, delayed, or stuck in customs.
What does one need to do with these details?
Usually, this helps the customers understand when to expect the package and what barriers it may have on the way to the destination.
When the tracking number is valid and you can introduce it into the tracker field, you can rely on Alltracking to offer you everything the system has for you.
Can 5Post tracking numbers be found in the global tracking system?
5Post gives a tracking number to every package that needs to cross the border to reach its final destination.
5Post allows customers to get information and track their parcels and shipments anywhere in the world.
The company is a part of the global e-tracking system which makes websites like Alltracking do the job of offering the customers all the parcels and shipment information easily.
5Post tracking offers you the possibility to find your package wherever it is during its journey to its final destination.
In addition, thanks to agreements and partnerships with other postal companies around the world, all 5Post packages pass through checkpoints where information is constantly updated.
All data is automatically recorded on the company's platform and this shows all information to the customer when tracking the package.
To track your package you only need to know the 5Post tracking number and enter it in the search field of the tracking section to know the status or location of the package.
The tracking procedure can be performed at any time and from anywhere, and there will always be some information about your package to display.
Alltracking daily offers updates on parcels and shipments sent or received by 5Post.
The tracking procedure is available by clicking the “Track and Trace” section title on the upper panel.
How can I find out where my package is?
Alltracking online tracking platform is a way of getting to know the latest package news.
Our staff monitors the changes and the IT team makes sure the customers have easy access to all the information that the system allows them to know.
Alltracking allows you to find the parcel on the website having just a tracking number.
The service on our website gives customers a secure possibility to see where the package or shipment is in real time.
The hub and the status of the parcel will be shown introducing the 5Post’s tracking number.
In the case of non-disclosure, when the details about the parcel are not shown, consider contacting a Customer Service team representative for additional information.
If the parcel is still missing after a few days, give the Customer Service team the tracking information you have and wait for the investigation.
Alltracking is the website that provides all the necessary information immediately. Remember that you are just one click away from the shipment information you request.
Get the code from your receipt whether it is saved in a paper form or your email, enter it into the panel, and click the button.
Highly professional and strictly confidential – these are the right words to describe the Alltracking system as a part of the global tracking platform.
If you want to know when to expect the parcel and the estimated delivery time, you can easily find it with the help of Alltracking.
Alltracking is an ideal information-detecting method for parcel and shipment identification which is available to those presenting the unique tracking code.
Do not keep yourself away from the details we own on your parcel.
What do I need to do to find the parcel on Alltracking website?
Alltracking helps customers find the packages and parcels they expect to receive and offers an opportunity to keep an eye on the latest changes that appear in the system.
The routine is effortless and does not require any step that customers may consider complicated.
As Alltracking is a tracking platform for customers supported by the global post industry, the information the system processes is being spread with lightning speed.
Performing 3 easy steps usually gets the customer where they need to get.
What do you need to do to get the information from Alltracking?
First of all, one has to get the identification number (a special code) written on the receipt, received upon the payment process.
Secondly, you have to introduce the special combination of letters and digits into the field, entering the “Track and Trace” section on the upper panel.
When this step is performed, please click the “track” button to finalize the process.
Then you will get access to the data and check the status of the parcel and know the way to monitor the changes whenever you need to check the details.
Usually, the website will show you the hub where the parcel or shipment is at.
If you have zero information displayed or the information has not been updated for a long period, consider contacting the Customer Service team.
What is a tracking number – 5Post?
5Post tracking numbers typically consist of numbers.
These numbers serve as unique identifiers for each shipment, allowing customers to access detailed information about their shipments throughout the delivery process.
This code is unique no matter how many orders you place. Therefore, you must have one for each shipment.
*A tracking code (postal identifier, tracking number) is a unique code that allows you to track the movement of a purchased item around the country/world. This code is assigned by 5Post to all the packages that travel the distance.
5Post Tracking Number Formats
5Post has a postal number format that is typical for international shipments and packages.
Usually, the tracking code in the Russian Federation will consist of numbers, which are specific for the type of order, that is sent, the company itself, and the global tracking system which has to identify the tracking code and display the recent updates.
Because most delivery companies in Russia assign tracking numbers that consist of characters, 5Post is not much different.
The tracking code will always be unique.
What does 5Post tracking number look like?
5Post tracking numbers typically consist of numbers.
These numbers serve as unique identifiers for each shipment, allowing customers to access detailed information about their shipments through the delivery process.
This code is unique no matter how many orders you place. Therefore, you must have one for each shipment.
Usually, the company’s tracking number looks like this: 123456(80)12345 6 - type it in the tracking field without brackets and spaces: 12345680123456.
Examples: 99990034507086
Alltracking is a website will multiple tracking possibilities for customers who need to know the latest updates. The main page will offer you the information you need to know to get to the section you request.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking system is integrated with the global parcel tracking service that can track any goods you send via express delivery service from Russia with 5Post, so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of characters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.
5Post will always try to offer you details no matter how many stops the package makes before getting to the final destination.
With 5Post your package should be where you request it to be super fast.
Fast 5Post is famous for its deliveries for all its population, as it is the company that knows how to deliver from small parcels to big packages in a short period.
Fast 5Post also partners with international logistics and postal service companies to smoothly deliver posts to different countries.
With the help of a tracking number one should be able to know where the parcel is by entering the Alltracking website and entering the code.
There is a special field for that that you can find on the Track and Trace section’ page.
This page will tell you exactly where your parcel is.
The “Track and Trace” system is easily understandable.
Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information following its changes.
You see these notifications immediately. They are passed on within the system so Alltracking customers know the updates as soon as they happen.
Track and Trace System in Russia
All packages and shipments can be tracked online by our Alltracking website.
A registered shipment from Russia is assigned a tracking number by which it can be tracked.
Russia tracking can be either full or partial. It all depends on how the company registers the shipment and where it needs to go.
For the whole express delivery industry, Track and Trace solutions can solve quality management problems during manufacturing, improve product quality, and increase customer satisfaction.
When the package cannot be tracked, it does not happen for no reason. Usually, there is a reason or there is an explanation.
In certain situations, the parcel can stay untracked but this usually changes fast.
The shipment or packaging can be stuck in a hub without any significant changes.
In case you have doubts or you seem unsure, do not hesitate to send 5Post a letter asking for information you can not see online.
Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting the Customer Service team.
The Customer Service team should be able to offer you a report and estimate the approximate time of the delivery.
The first and most important step to take is to wait some time for the details to be uploaded.
If there is still no progress and the status does not change, offer the Customer Service team the tracking number for them to see what the problem may be.
Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.
If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.
When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.
Most likely all the distribution centers will be checked. This is important to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.
If the package was not retained in one of our distribution centers the Service team will continue the search to find out where things went wrong.
The reasons can vary from the problem at customs to goods being prohibited in the country of destination.
It can also happen that the label is damaged. In this case, there returning procedure will take some time.
You are entitled to compensation in money equivalent for your loss if the company decides so.
In this case, you have to enter the express delivery company's official website, contact the Customer Service team, submit a claim in written form, and wait for the response.
The Customer Service team will analyze each case separately and offer a solution that will suit you.
In a situation when the parcel was damaged, you also will be offered an investigation and compensation later on (if the company was proven responsible for this).
Please note that the parcel can be delayed for whatever reason. In this case, you have to contact the Customer Service team for additional information.
If you are the sender, start an investigation into your parcel using the online form below. In case of damage, your complaint must be submitted to 5Post within 7 calendar days.
You can submit your claim in written form using this online form on the official website: https://fivepost.ru/contacts/
Ground information about 5Post
5Post is a popular and convenient Russian express delivery service.
Its principle is simple: any customer can purchase goods from online stores and receive them at the nearest chain supermarkets: “Pyaterochka”, “Karusel” or “Perekrestok”. The delivery to pick-up points is carried out by the 5Post courier service, which is part of the X5 Retail Group.
This delivery service sends orders from the distribution center to the required pick-up point. Through SMS notifications, the buyer learns about the approximate arrival of the parcel to the pick-up point.
The shelf life of the shipment is from three to seven days. If necessary, you can use the insurance service, but only at some pick-up points.
Branches and locations
The company has 15 sorting locations plus 1 anomaly location. The main locations are in the Moscow region, Leningrad region, and Sverdlovsk region.
Online stores collaborating with 5Post (part of the X5 Group) and PickPoint can organize delivery to 12,400 parcel terminals (of which 9,000 belong to PickPoint, 3,400 to 5Post) and 14,300 pick-up points (4,000 to PickPoint, 10,300 to 5Post) throughout Russia.
The history of 5Post:
The company was created in 2018 and in 2019 it consisted of only 14 employees.
On June 23, 2020, 5Post, a subsidiary of X5 Retail Group, which offers express delivery services, announced the expansion of the delivery area to “Pyaterochka” stores.
In June 2020, two distribution centers were included in the service’s logistics chain, which increased the number of points for receiving orders to 9,500.
Also in June, the 5Post delivery zone included more than 100 additional settlements, including Chelyabinsk, Magnitogorsk, Troitsk, Samara, Togliatti, etc.
On July 20, 2020, X5 Retail Group reported that 5Post launched a network of pick-up points (POIs). With their help, 5Post provide consumers with additional services:
- Fitting,
- Partial redemption,
- Order checking,
- Simplified return,
- Delivery of oversized and large goods.
At the beginning of July 2021, X5 Group and PickPoint announced the merger of a network of parcel terminals and order pick-up points. The companies agreed to create one of the largest logistics operators in the Russian Federation.
On February 3, 2022, the X5 Group company announced that its subsidiary 5Post had opened two additional logistics hubs in St. Petersburg and Yekaterinburg to receive and send orders from online stores.
Interesting facts about 5Post:
- When placing an order in an online store, you must indicate “Pickup” as the delivery method and select the store closest to you - make sure you also write the correct mobile phone number to identify the customer at the pickup point.
- The following payment options are available: prepaid order, cash, or credit card upon receipt.
- There are restrictions for goods ordered through the 5Post service: weight - no more than 10 kg, total dimensions of the order - no more than 40x32x55 cm.
5Post Customer Service:
Telephone: 8-800-555-55-05
Email: [email protected]
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Official website
https://fivepost.ru/ -
Provider’s phone number
8-800-555-55-05 -
File a claim or find a package
Website: https://fivepost.ru/contacts/
