139Express

Alltracking is an online platform that offers details on packages and shipments the customers send.

There is no trouble getting information tracked and traced on our website.

Alltracking is the easiest website for information seekers. We created our website in a way that anyone could easily understand.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send with 139Express so when you enter the “Track and Trace” page we will ask you to introduce the unique combination numbers that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.

139Express always matches the company’s set standards and customers’ expectations.

Alltracking can assure you that almost 100% of delayed packages and shipments eventually get delivered.

Alltracking makes sure the customers know they have to check the Track and Trace button and see if the information there is what they have to know about the parcel.

It is not difficult to track and trace your package with the help of Alltracking an electronic tracking system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

139Express has a transparent tracking service and the information present on the website is corrected before being completed. 

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that take place.

The Local or International Tracking department deals with lost/delayed or damaged packages.

If you think this can happen to you, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below. The website is easy to understand and follow.

Track and Trace System in China/Russia

139Express has a typical delivery approach known globally, where the customer gets packages (from small to big) sent as soon as the payment method is completed.

All packages and shipments in 139Express are usually monitored within the system.

139Express uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

This industry-specific and user-friendly information technology is for our post and freight tracking systems. That is why the parcels that 139Express  tracks are easy to monitor anywhere in the world.

139Express is a great logistics partner for any tracking website because it is:
 - A part of a reliable online global tracking system that is available 24/7
 - Has integrated electronic invoices and statements
 - Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

139Express’ Track and Trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the 139Express database for your convenience.

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

139Express has a dedicated customer service team that is available to assist customers with their shipping needs.

Customers can contact 139Express Customer Service for assistance with scheduling a pickup, tracking a package, making a delivery change, or for any other shipping-related inquiry.

139Express is a reliable and efficient courier and logistics company that provides a wide range of services to meet the needs of its customers. 

139Express also offers customer service to assist customers with their shipping needs. 

With 139Express, customers can be sure that their package is delivered on time and in good condition.

If delays happen, there must be a good enough reason for them. Still, the company always tries to be on time with everything they do.

Delays can be caused by various reasons – from the slow performance of the staff to the wrong address that cannot be found without any additional information.

There can be numerous reasons for the non-trackage of the parcel you need information for. But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes happen, the parcel status will change. But if you do not see it immediately do not think the package is lost – it can just be temporarily delayed.

If you think your parcel is lost and there are objective reasons to believe it – the 139Express Customer Service team will sort it out for you.

Although there are several cases when 139Express can justify the delay and explain it, the reason why it happens usually lies on the surface.

From time to time the “missing parcel” issue happens to anyone. 139Express is usually very attentive and caring, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

If this happens, contact the 139Express Customer Service team for further assistance. 

The investigation will need to start and the company will take the responsibility of offering you a solution. Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can all be submitted. But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

The Customer Service team will be able to provide you with all the answers you need.

Keep an eye on their reply.

Your claims can make a difference - this is what 139Express believes in and how tries to treat every claim it gets.

Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at 139Express.

General claims:  
  - Claims are accepted within 5 working days from the date of receipt of the parcel; if this period is exceeded, 139Express will not consider claims sent after the deadline. The email with the claim must contain a scan of the receipt or receipt of receipt of the parcel and photographs of the parcel.
 - 139Express is not responsible for paying compensation if the recipient refuses to receive the parcel.
 - In case the parcel was damaged during delivery by the courier, a certificate or confirmation that the parcel was damaged during delivery by the courier.

Denial of responsibility

139Express is not responsible for damage caused by reasons beyond 139Express's control and beyond the control of 139Express. These reasons include, but are not limited to:
 - defects or defects in the shipment (regardless of whether this is known to 139Express or not),
 - actions of third parties who are not employees who are not in a contractual relationship with 139Express, for example, senders, recipients, customs authorities or other government agencies.
 - partial or complete loss and damage to cargo under force majeure circumstances, that is, force majeure circumstances (natural disasters, strikes, military operations, riots, strikes, plane crashes, as well as actions and decisions of government bodies).

To submit a claim for a lost, damaged or prohibited parcel, please send a letter to this email address: [email protected] or dial 8-800-775-63-96 to contact the Customer Service team hotline.