DPD (CZ)
Czech Republic
DPD Czech Republic is part of the international DPD group.
The Czech Republic branch is a significant part of the company, being one of the leading enterprises in the European parcel market which combines innovative technology with a high level of local know-how to provide a flexible and convenient service for both shippers and consignees.
DPD Czech Republic tracking packages and shipments
DPD Czech Republic is the enterprise with the possibilities beyond its limits. Actually DPD is famous for being unique – dealing with shipments and parcels that can reach their final destination faster than most express delivery companies.
DPD Czech sends and delivers hundreds of parcels daily. If you count all the local branches it will be much more. From this you may conclude that the company is experienced and professional in this domain.
Because the service is very requested and e-commerce has also taken over the world DPD Czech takes the tracking system very seriously making sure 100% of the deliveries reach their destination.
In order to track packages and shipments you need to have a tracking number that is usually assigned to each registered parcel.
The tracking number can be found on the paper receipt or in the email somewhere in your confrmation letter.
You use a tracking platform like Alltracking to find out where the parcel is what status it has.
What you have to do is enter our Alltracking website, click on the Track and Trace button on the upper panel, paste/type your tracking number in the tracker field and press the button.
The powerful parcel tracking system we have can be reached from any corner of the world at all times - 24/7.
Make sure you have your precise DPD Czech Republic tracking information – check all the number and letters for the absense of mistakes as they can deny you the access to the information.
When any customer wants to track packages and shipments the steps to take are standard.
You cannot go wrong even if you do not know what to do. Just follow all the instructions and you will eventually get there. The information will be delivered to you in just one click.
Alltracking online system that is a part of the universal e system that is able to identify any tracking number from any logistics company.
It is easy to track DPD Czech Republic packages and shipments and you will get to see it for yourself.
What do I need to enter to track the parcel?
In order to track any parcel by DPD you are obliged to have a tracking number.
Tracking any parcel can be a few clicks away from any customer. The key element is a tracking number which DPD Czech assigns to all the parcels that go abroad is a unique combination of letters and numbers for personal use only.
Alltracking is a secured trust-worthy platform with all the information that you request to have. The updates that you need to know and the status that you have to see to understand where the shipment has landed, what hub the delivery company is using and what is the estimated time of the delivery.
Our online tracking platform is a guaranteed way for the latest updated information to appear on your screen.
The main page will tell you everything you need to know in order to get the information you need. The upper panel menu will give you a clear understanding of where to need to get.
Track and Trace section on the upper panel will take you to the tracker panel.
Your tracking number is all you will need to find our where your parcel is and what status it has.
The displayed information is being updated daily.
The tracking source is available to us all the time that is why Alltracking monitors all the changes and shows them immediately.
In case you have a problem accessing any of the pages on our website, Contact our Customer Service team for clarification of this situation. If you want to track the parcel on Alltracking website but has many questions, do the same.
Remember that your tracking number has to be with you at all times. It is the most important element of the search. When you decide to visit Alltracking, do not forget to find your receipt with the tracking code.
Alltracking website is very simple and straight forward. There is a section named Track and Trace that you need to click on.
The information we have on the Track and Trace web page will ask you to introduce your DPD Czech Republic tracking number that you must have on your receipt or in your email.
Use it carefully to identify where your parcel is and what status it has.
Please remember that the parcel status is automatically chanches when the package is headed to another location.
For those customers who do not know where to find the DPD Czech Republic tracking number, try to remember the method of payment you performed.
If you haIe a receipt, consider finding the number on it. You can also find the DPD Czech Republic number in your email.
For example: the parcel can be: either in transit, delayed or stuck at the customs.
Can DPD Czech Republic tracking numbers be found in the global tracking system?
Of course, DPD Czech Republic is a part of the global tracking system and the data that is introduced electronically can be found by anyone who has a tracking number.
DPD Czech Republic is a part of the global post union that shares the data via e-sources. This is how our inline tracking plaform is able to monitor all the changes that take place during the day and immediately displays them for the customers to see.
As a part of DPD global – DPD Czech is fast in data processing. The company understand how customers are anticipating their orders and makes it super easy to check the parcels out for information online. Dealing with tracking companies like Alltracking is a bonus as our platform is speedy and the clients get the information displayed with the speed of the light.
It is quite simple to track and trace your parcel the help of a tracking platform like Alltracking is.
Alltracking and DPD work side by side in order to give you the details on your packages and shipments and update you with the most recent changes.
You will just need a tracking number and everty little detail we have on your shipment will be shown to you on your screen. Get to the Track and Trace section to be offered the package related information.
Tracking can be done at any time and from anywhere, and there will always be some information about your package available.
How can I find out where my package is?
Alltracking will update you and offer you exactly the information you ask you. The latest news on the package or shipments can be seen directly from the webpage.
Alltracking allows to find the parcel on the website having just a tracking number.
The service on our website gives customers a secured possibility to see where the package or shipment is in real-time.
The hub and the status of the parcel will be shown introducing the DPD Czech tracking number.
In the case of non-disclosure, when the details about the parcel are not shown, consider contacting a DPD Czech customer representative for additional information.
If the parcel is still missing after a few days, give the Customer Service team the tracking information you have and wait for the investigation.
Alltracking is the website that provides all the necessary information immediatelly. Remember that you are just one click away from the shipment information you request.
Get the code from your receipt whether it is saved in a paper-form or in your email, enter it into the panel and click the button.
Highly professional and strictly confidential – these are the right words to describe Alltracking system as a part of the global tracking platform.
If you want to know when to expect the parcel and the estimated delivery time, you can easily find it with the help of Alltracking.
Alltracking is an ideal information detecting method for parcel and shipment identification which is available to those presenting the DPD code.
Do not keep yourself away from the details we own on your parcel.
What do I need to do to find the parcel on Alltracking website?
Alltracking is one of the most customer-friendly website you can find. All the information we store for you can be easily accessed. Each page can be navigated without any problems.
Our website is created in a way that many people with zero ideas how to use it could still do it.
The routine is effortless and does not require any step that customers may consider complicated or difficult.
As Alltracking is a tracking platform for customers supported by the global post industry, the information the system processes is being spread with lightning speed.
Performing 3 easy steps usually gets the customer where they need to get.
What do you need to do to get the information from Alltracking?
First of all, one has to get the identification number (DPD code) written on the receipt, received upon the payment process.
Secondly, you have to introduce the special combination of letters and digits into the field, entering the “Track and Trace” department on the upper panel
When this step is performed, lease click the “track” button to finilize the process.
Then you will get an access to the data and check the status of the parcel and know the way to monitor the changes whenever you need to check the details.
Usually the website will show you the hub where the parcel or shipment is at.
If you have zero information displayed or the information has not been updated for a long period of time, consider contacting Customer Support team.
What is a tracking number – DPD Czech Republic?
A tracking number is a significant part of each parcel, package or shipment.
A tracking number is a numeric and alphabetic code that is assigned to every parcel that needs to be delivered abroad.
It is known to be an individual combination of letters and numbers given to each separate parcel that leaves Czech Republic.
DPD tracking numbers are standard in the who company no matter where from.
*A tracking number is a unique ID number or code assigned to a package or parcel that can be found on the paper receipt upon the payment process or in the email of the customer upon the confirmation.
DPD Czech Republic Number Formats
DPD Czech Republic has a standard number format that is typical for the enterprise and its logistics and can be easily tracked on any online tracking platform.
The international shipments and packages are always assigned a tracking number, so you will definitely get one with DPD too.
As a matter of fact some of the small packages requested for the domestic delivery may not have them but this is not a typical situation.
In the structure of the track number, in accordance with the international UPU format, letters and numbers have a semantic meaning:
The letters can either indicate DPD package or can mean the type of delivery -this depending on the parameters of the shipment.
123456785 - this digital series ensures the uniqueness of the number.
What does DPD Czech Republic tracking number look like?
DPD tracking number can depend on the type of delivery one is about to pay for.
The DPD number format is usually composed of a 12-digit or 14-digit sequence but may vary.
For example: 000123456789.
The tracking numbers DPD are generally composed of 11 to 15 characters mixing numbers and capital letters or only numbers.
The tracking number can also look like this:
DPD 567 589 689
Alltracking is the website to satisfy your informational needs.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
AllTracking system is integrated with the global parcel tracking service that can track any goods you send via DPD from or to Czech Republic so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications. But first check if you introduced all the tracking code digits correctly.
DPD Czech Republic is the express post and logistics company with the capability to take any postal request to almost anywhere on the map.
DPD Czech will make sure the delivery reaches the destination in 99% of the cases. But cannot omit the 1% that does, unfortunately happen.
Alltracking will let you check your packages and shipments status as much as you want. There is no time or entry limit.
If you want to know where exactly your package is travelling to at the moment, enter Alltracking website and see the upper panel on the main page. Track and Trace button is what you are looking for.
The page will direct you to the tracker field that you have to use to get to the information you request.
The postal tracker field that you use to introduce the tracking number shown on your receipt will help you to trace the parcel.
The package information will include the time and date, the hub and the status.
If you happen to not see any information or you cannot see any progress for days, consider contacting Customer Support team for further instuctions.
Do not hesitate to use Customer Support services provided by DPD Czech Republic in case you have doubts about any delay that takes longer than average.
But before you start to complain please wait to make sure the parcel is not just being delayed and definitely got lost on the way.
There can be several issues with it and here are some of the examples:
- The issues with the delivery address may occur. This is one of the most common reasons why the parcel information is not updated. Wait for further instuctions as they will definitely appear once the company asks you to clarify the location.
- The packages and shipments may not have reached the hub just yet. This means sometimes they are at the stage where the information simply cannot be displayed yet. Here you would also have to wait for the latest parcel news to be updated.
We do not exclude the lost parcel case but DPD takes really good care of their shipments.
Just so you know, in the worst situation that your parcel is lost, you still have Customer Support team to assist you.
In case of a lost package you would have to contact Customer Service representatives for confirmation and further instructions.
If this ever happens to you, please know that the company will can refund you for the lost parcel if the reasons are objective.
Do not hesitate to ask for additional informationif you need it. If you have doubts you are entitled to receieve the answers you seek to find.
The “Track and Trace” system is easily understandable.
Every step of the way is being monitored and displayed for your convenience by a team of professionals who update the information in accordance with its changes.
You see these notifications immediately.
Track and Trace by DPD Czech Republic
There is a separate page on Alltracking website where you can check your parcel status. Track and Trace button will take you directly there.
Alltracking website has an upper panel on the main page that will direct you to where you need to get.
Once you see Track and Trace button – click on it and get ready to be redirected to the page where you need to enter the tracking code.
If you do not know your tracking number, you can ask for it in the online store where you purchased the goods.
The tracking number will lead you to the information that you need to know.
If you think that Track and Trace section will not answer of all you questions, consider contacting Customer Support team.
If customers cannot track the package for a really long time (and we recommend to wait a week for the updated information to appear in the database).
If you waited enough and still cannot track it please contact Customer Support team for an investigation.
Be sure that the Customer Support representatives always jump in to offer an advice, a solution or a compensation when it is the case. Don’t rush their researches and investigations. They will get back to you as soon as they have a reply for you.
At times when the customer cannot track the parcel online, there is a problem with it. It can be an insignificant delay or it can be a serious issue. The only way to find out to to ask the company directly what the parcel cannot be tracked.
Please also note that sometimes it happens that the customer is not attentive enough with the tracking number details.
Check for no mistakes to be made while entering the number before you panic.
In every othr case that you find suspicious, contact the Customer Support team.
Whether it is stuck in customers, lost, damaged or ended up at the wrong address – the customer needs to know.
Usually before this is officially announced, the information on the website is frozen. It disappears for while and the customer keep wondering where it may be.
It can also happen that the system may not show you all the information at once.
It can also happen that the information you expect so much to see is not shown on the screen.
Being the most influencial post service company in Czech Republic makes DPD Czech Republic responsible for great service and customer satisfaction.
Even though the company never fails to do their job well but on the rarest occasion delays and lost items can be the reason for an investigation.
Before you find out the real reason why you cannot track or get an updated information on your package or shipment, please wait for things to change. We assure you that delivery company is doing everything they can to get the package delivered to the destination.
We strongly recommend you not to panic if your package has not reached the final point yet.
In 99% of the cases it got delayed somewhere and as soon as something changes the updates will be shown on Alltracking website.
If the delivery status of your package remains unclear, be sure to inform Customer Support team and ask your questions to receive answers.
You would have to start an official claim and write down all the details you have – the tracking number is extremely important to have. Sometimes the company my also ask you what the package consists of and how valuable the items are.
Then they will check the address with you and make sure all the information coincides. Their system will update you with the information received from the distribution centre.
If the package was not retained in one of our distribution centres the Support team will continue the search to find out where things went wrong.
Investigation may take some time. Give it as much patience as you can. The company will come up with a solution even if the worst scenario when the parcel is damaged or lost.
DPD Czech Republic cares about anyone who buys the services from the company. Whether you have a heavy-weighting box or a small tiny packet, it does not matter. It has equal priority for the company.
If you are not happy or have any doubts about your package ever showing up, contact Customer Service representatives and ask to raise a claim.
You can easily address any claims in case you have them to the company. In most cases if DPD Czech Republic is found responsible after completing the claim procedure, you are eligible for compensation for your loss or damage if it was drastic.
Usually these claims are accepted via post in a letter using the address found on the official website.
If you have any suggestions that you want to send via email or through the official website you can also do it.
DPD Czech Republic have a great Service team that is capable of sorting out dozens of requests daily.
If you contact the company directly, you also have a high chance of making your claim a priority.
In case you item is lost or damaged the company usually pay 100% of the damage.
In the event that the postage charged exceeds the postage specified in the Price List, the service user shall be reimbursed for the amount overpaid.
If you happen to have a claim regarding the exceeding of the deadline for transport and delivery of the priority mail, the company shall not reimburse the total amount of postage charged, but only the portion of postage specified in the Price List for a particular mail item in the consignment.
If you have any other claims at all please do not hesitate to contact a Customer Support team representative and discuss your options.
You have to explain the situation but do not forget to use your tracking number. The tracking number is the key element in every discussion with the Customer Service team. This is how they can help you, track your parcel down and refund you.
Ground information about DPD Czech Republic
DPD Czech Republic, part of the largest European parcel delivery network Geopost, is starting to use a Volvo FH Electric, fully electric heavy-duty truck, to transport parcels between depots in Central Bohemia and around Prague.
This way of transporting parcels represents another important step for DPD on its journey towards a fully low-emission transport across Europe.
Branches and locations
DPD employs over 12,000 people in Germany, operating 5675 vehicles from 74 locations, serving 10900 customers.
The history of DPD
DPD CZ (Direct Parcel Distribution) is a part of Geopost, a European leader in parcel delivery and solutions for e-commerce. Geopost's goal is to become an international reference in sustainable delivery and a leading enabler of e-commerce development. With 1,800 couriers and a network of more than 3,000 Pickup Points and self-service boxes, DPD is one of the leading parcel delivery companies in the Czech Republic. It is the only parcel delivery company in the Czech Republic to offer the Predict service - the consignee knows the exact 1-hour time slot in advance when the parcel will be delivered. At the same time, in the DPD Kuryr app, consignees can change the time or place of delivery according to their preferences.
Thanks to Geopost, DPD‘s customers can use over 83,000 Pickup points worldwide and send parcels to 230 countries and territories worldwide thanks to DPD, Chronopost, SEUR, BRT, Speedy and Jadlog brands. DPD Czech
Republic is a part of the parcel network of Geopost, a company owned by La Poste Groupe.
Interesting facts about DPD
- DPD Czech Republic has committed to delivering by only low-emission vehicles in Prague and Ostrava by the end of 2025 and to achieving net-zero emissions among the entire Geopost by 2040. In partial steps, this means, for example, a 100% switch to alternative fuels for long-distance (linehaul) transport and the electrification of all deliver vans in Europe by 2035.
- DPD has been delivering all parcels in 100% carbon neutral mode since 2012. It also operates two bike depots in Prague, from which it serves the wider city centre with e-bike and walking couriers. It also monitors the air within the capital using 70 vans and 20 measuring devices on buildings.
Czech Post Customer Service:
Telephone: (country code) + 225 373 373
Email: Use the Contact form on the website to send a request
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Official website
https://www.dpd.com/cz/en/ -
Provider’s phone number
+49 01806 373 200 -
File a claim or find a package
Phone: (country code) + 225 373 373
