WishPost

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website. AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to so when you enter AllTracking “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email. Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen. Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications. If the problem is not the system or not the wrong number introduction, then you would have to contact the Customer Service representative from Orange Connex for further clarifications.

Basically, all you have to do is find the tracker field and enter your number there. Click “ Track” button and see what information you have there.

Wishpost guarantees a professional delivery post service where your packages and shipments will be tracked and monitored constantly. The electronic system Wishpost has is a part of glocal e system where all the data is safely stored. Alltracking also has an access to every change and every update Wishpost wants to share. Alltracking website will let you get all the requested information you need. The postal tracker field that you have to use to introduce the tracking number shown on your receipt will help you to trace the parcel. The package information will include the time and date, the hub and the status.

If you happen to not see any information or you cannot see any progress for days, consider contacting Customer Service team for further instuctions. All the parcels and packages that Wishpost has ever dealt with end up being successfully delivered. And that is all due to the high professionalism of the management and employee’s team. But on a rare occasion Wishpost can face difficulties during delivery and this may end up causing delays.

In most cases if you ever feel like you can not track your parcel it will only mean there is a slightest delay in the delivery process. Usually it will not be long before it is sorted. Impatient customers do not take it for what it is and search for a way to start to complain.But before you start to complain please wait to make sure the parcel is not just being delayed and definitely got lost on the way. 

There can be several issues with it and here are some of the examples:

- The issues with the delivery address may occur. This is one of the most common reasons why the parcel information is not updated. Wait for further instuctions as they will definitely appear once the company asks you to clarify the location.

- The packages and shipments may not have reached the hub just yet. This means sometimes they are at the stage where the information simply cannot be displayed yet. Here you would also have to wait for the latest parcel news to be updated.

We do not exclude the lost parcel case but Wishpost takes really good care of their shipments. Just so you know, in the worst situation that your parcel is lost, you still have Customer Service team to assist you. In case of a lost package you would have to contact Customer Service representatives for confirmation and further instructions.

If this ever happens to you, please know that the company will can refund you for the lost parcel if the reasons are objective. Do not hesitate to ask for additional informationif you need it. If you have doubts you are entitled to receieve the answers you seek to find.

The “Track and Trace” system is easily understandable. Every step of the way is being monitored and displayed for your convenience by a team of professionals who update the information in accordance with its changes. You see these notifications immediately.

Track and Trace by Wishpost

Track and Trace is one definite method of information provision. This button redirects you all the updates that are kept in the glocal electronic server.

Alltracking gives you the access to this information 24/7. No matter where you are in this world and how far away you are from China, you can easily track and trace all your packages – even if there are up to 50 of them awating to get delivered.

The track and Trace procedure on Alltracking is similar to the one you may have done before somewhere else.

You simply have to click on the upper panel where you see “Track and Trace” section. Our website will direct you tooo another page where you will be able to see the current location of the package, the estimated delivery time and the actual status of the shipment.

If customers cannot track the package for a really long time (and we recommend to wait a week for the updated information to appear in the database).

If you waited enough and still cannot track it please contact Customer Support team for an investigation. Sunyou Logistics have an extremely professional Customer Support team and they are ready to assist anytime.

Please also note that sometimes it happens that the customer is not attentive enough with the tracking number details. Check for no mistakes to be made while entering the number before you panic.

If this isn’t the case, please seek for assistance from the logistics company.

It is more of an exeption, especially talking about such professionals as Wishpost company’s representatives are. Their professionalism is superior and the customers feedback is a good proof of that.

Even though the company never fails to do their job well but on the rarest occasion delays and lost items can be the reason for an investigation. Before you find out the real reason why you cannot track or get an updated information on your package or shipment, please wait for things to change. We assure you that delivery company is doing everything they can to get the package delivered to the destination.

We strongly recommend you not to panic if your package has not reached the final point yet.

In 99% of the cases it got delayed somewhere and as soon as something changes the updates will be shown on Alltracking website.

If the delivery status of your package remains unclear, be sure to inform Customer Support team and ask your questions to receive answers. You would have to start an official claim and write down all the details you have – the tracking number is extremely important to have. Sometimes the company my also ask you what the package consists of and how valuable the items are. Then they will check the address with you and make sure all the information coincides. Their system will update you with the information received from the distribution centre.

If the package was not retained in one of our distribution centres the Support team will continue the search to find out where things went wrong.

There can be the following package and shipment statuses:

- Order generated - The meaning is that Wish order is being packed & prepared for shipment and package tracking number was registered.
- WishPost Arrive at Destination Airport - Your package has arrived to your country and landed in the airport. After customs clearance it will be passed to local postal company to be delivered to you.
- Arrived at customs of destination country
- Departed from Airport to destination country
- Picked up

Wishpost rarely gets any claims as the company is extremely professiona in all the duties they perform. Somehow the unexpected happens from time to time. When this takes place the company jumps in to sort the things out as they appear.

If your package is lost, damaged or never reached the final destination you can start a dispute with the delivering company. All the claims the customers have are accepted in the written form have to go through the Customer Support team’s aknowledgement. This means you need to inform their staff about it and ask for further instructions. Do not be afraid to start a claim – it happens and the company knows they need to help you to sort it out in the best and most friendly way.

Contact a Customer Service team representative and discuss your options. Explain the situation but do not forget to use your tracking number. The Customer Support team member will need it for their record and to start a serious investigation.