Vietnam Post (VNPost)

Alltracking will help you with any package VN Post has given the tracking number for.

Use our website to find the details. The main page will direct you.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Vietnam with Vietnam Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

We can assure you that VN Post that regularly deals with hundreds packages and shipments know how to perform their duties on the highest level. A tracking number is the most important information you have at every stage on our website.

With the help of these 13 digits you can find your parcel even if it is stuck in transit, delayed or damaged.

VN Post has a transparent tracking service and the information present on the website is corrected before being completed. Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Support team and request additional details.

The package you request the information for will be checked by our Customer Support team who are constantly monitoring all the changes that parcels may overgo. The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.

If you have a feeling that may be your case,do not hesitate to contact the team for specifications.

VN Post and Alltracking are two separate companies that want to offer you the tracking information you need to have but only with the condition that you have a tracking number on you in the first place. This is what VN Post provides for you and we just work with the rest.

If you are wondering how to find the tracking number and have no cluewhere to search, read below.

Track and Trace system in Vietnam

Vietnam is the country with very well-developed online system whether it is about e-commerce or parcel tracking.

The postal industry is very well-developed. The system is electronic and is in a fruitful collaboration with the biggest and most famous tracking websites.

Alltracking always uses the information technology for our post and freight tracking systems. That is why the parcels that Posti Finland tracks are easily monitored by us.

Track and Trace system inVietnam is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience. This allows you to witness the progress of any time of order to delivery end.

It can definitely happen and we have to get you ready for such cases. At least we can offer you some information that may be useful. There can be numerous reasons for non-trackage of the parcel you seek information for. 

But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

There is a little chance that the package will not show up. We never want to talk about cases like this but we should. The parcel may be lost on the way to the final destination. In case this happens think to contact the representatives of the Vietnamese Customer Service team for further assistance.  

The investigation will need to take place and the company will take the responsibility, offering you a solution. VN Post must give you answers and inform you of all the details. The complaints, appraisals, suggestions, and tracking number information requests can be submitted too.  

No panic if the package is still missing – either it will be found or you will get a refund.  In both cases, you have to wait first and then follow the instructions given by the Customer Service team. Do not hesitate to contact them.

Vietnam Post will never ignore your claims. If you have not heard from the company in 24 hours just know they will eventually reply.

Usually, the complaints the customers have fall into several categories.

1) Tracked packages that did not reach the destination

The situations may differ from one case to another. At times the fault belongs to the company. Sometimes the customer is to blame.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Vietnam Post cannot be held responsible for it.

In most of the other cases, VN Post will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. ( this is for those who purchased an item online that was later on sent with PVN Post). The seller will discuss the issue with the Vietnamese Post company. In this case, the seller is responsible for the condition of the items when you receive them. 

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened and offer you a practical solution.

3) Confiscated tracked items

VN Post delivery may still be delayed for reasons beyond its control. There are some restrictions that the customer has to know of. If the package contains products that cannot enter the destination country – the access will be denied.

Particular emphasis in the regulations is placed on the prohibition of the transport of certain items - explosives, counterfeit goods, valuable antiques, etc.