Kyrgyz Express Post (KEP)

KEP will definitely let you find your package in the global e system asking you for your secret and private code.

If you have never tracked your parcel before, you will get to see how easy it really is. Jst follow the onscreen guide and let the instructions direct you.

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved.

If you enter the main page of Alltracking website you will see the upper panel with a few button to clickm on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Kyrgyzstan with KEP ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

If you experience any delays, please consider contacting the Customer Service team of the delivery enterprise ad ask them to sort it out for you.

But if you want to keep looking for the information to be updated, have some patience.

It is not difficult to track and trace your package with the help of Alltracking electronic system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

KEP has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Support team and request additional details.

The package you request the information for will be checked by our Customer Support team who are constantly monitoring all the changes that parcels may overgo.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace system in Kyrgyzstan

Kyrgyzstan is on the list of countries with the best-developed track and trace system. The experience KEP has, is based on dedication to work process and full dedicaion.

KEP uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

This industry-specific and user-friendly information technology is for post and freight tracking systems. That is why the parcels that KEP tracks, can be monitored anywhere.

KEP is a great logistics partner for any tracking website because it is:
- A part of a reliable online global tracking system that is available 24/7

- Has integrated electronic invoices and statements

- Agrants access to comprehensive reports as required by tracking websites to offer customers appropriate information.

KEP Track and Trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the Kyrgyzstan Post database for your convenience.

The tracking system allows you to monitor the progress of any time order to the delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

If you think the parcel could have gotten lost or stolen on the way to its final destination, please contact the postal company’s Customer Service team for further instrutions.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

KEP takes care of every package, Eaxh parcel is being monitored and given updates for. But the system can fail. The objective reasons can come into place or even the human factor can be the cause of some problems getting in the way.

From time to time unfortunate cases can happen to anyone. KEP staff are usually very attentive and caring, going an extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

It can happen that the parcel is lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact KEP Customer Support team for further assistance.

The investigation will need to take place and the company will take the resposibility offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 12 hours to get a response from the Customer Support team. The complains, appraisals, suggestions, track number information requests and so on can be submitted.

But the lost parcel in not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

Customer Support team will be able to provide you all the answers you need. Keep an eye on their reply.

In the case of any suggestions appearing or negative experience (words of gratitude are welcome too), consider waiting for the latest news/updates to get to you.

If you think you waited long enough and nothing happened, feel free to contact the Customer Service team by KEP, using the contacts form or the details you see in the Contacts section.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that could not reach the destination

When the delivery cannot be performed, the item is either returned to the sender or sent back to the Mail Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, KEP cannot be held responsible.
In most cases the delivery company will investigate the situation and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. ( this is for those who purchased an item online that sent later with with Kyrgyzstan Post).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged, you can add pictures to your letter, and write about your experience. Ideally, one has to send it in an email that the seller can . The seller will investigate what happened with Kyrgyzstan Post and either refund you, or give you a substitute product.

3) Confiscated tracked items

Kyrgyz companies engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.

If a package contains a prohibited item when entering Kyrgyzstan or another country (if the package originates from Kyrgyzstan and goes abroad), then it will most likely be confiscated at customs by officials).