iMile

Whether you think Alltracking is going to serve you once or each time you decide to track your package, you will feel like the process is easy.

Our online platform was created in a way that people would want to return to use it more because of how fast the necessary information becomes available to them.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from UAE so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.

iMile treats every customer as the main priority which is why it is so comfortable to use the company’s services and send positive feedback.

Together with Alltracking, they have the same goal - to make sure the customer stays satisfied, The package will be delivered and the information will be shown.

Alltracking is a tracking website with access to the e-tracking system that postal companies access to store the information on any parcels they ever send and deliver.

Alltracking requests a unique tracking number so you introduce it to be offered the information about the package or shipment you expect to receive or to arrive at its final destination.

The combination of digits and letters that are applied can be used by you and only you as they are unique.

This tracking number that you have can get you further and offer you the details you do not have access to.

The Customer Service team usually takes care of the information that is displayed and the staff constantly keeps monitoring all the changes and updating the information in the system.

The Local or International Tracking department deals with lost/delayed or damaged packages. In case you think your item may be lost, contact the Service team first.

The package information on the website is displayed by the last changes appearing within the system. If the information is currently not available, it usually means the system has not received the latest notifications but as soon as they appear, the customer will see the package news on the screen.

The “Track and Trace” system is not difficult to understand at all. The website that we represent made sure anyone would feel comfortable using it regularly.

Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes.

You see these notifications immediately.

Track and Trace system in UAE

Track and Trace by iMile resembles a similar procedure by any other company. You have to have a tracking code, which is a unique combination of characters, to track your parcels.

You can track as many parcels as you have (but normally up to 50) on our website from the same postal company.

The Track and Trace system allows to check the parcel and its status no matter where it is and what current status is applied to it.

Here's what the various tracking statuses mean.

If the parcel is nearly at the destination point – you will be able to see it.

But the system can also delay the updates if they have a certain cause.

Here are a few possible explanations for why your iMile package is still on its way:

Out-of-stock item: The seller is waiting for more inventory to arrive.

The delays: iMile is experiencing delays due to bad weather or other unforeseen circumstances.

Incorrect address: Your package features the wrong address, and iMile is trying to find it.

It's also possible that the seller underestimated the sending time.

Also, the parcel could be found pending.

When the status of your package states ""pending,"" it means your package is either on the verge or has recently entered the destination country.

After your package goes out for delivery within a couple of days, you should find an update to notify you that this happened.

So before you panic, wait a while. If waiting doesn’t help and you feel like the time is just being wasted, please contact the iMile Customer Service team for all the answers to your questions.

Alltracking is only responsible for offering you the information that it received within the system.

In certain situations, the parcel cannot be tracked by us for a particular reason but this usually changes fast.

The shipment or packaging can be stuck in a hub without any significant changes.

But to understand what to do with it, we can explain what “ stuck in transit” really means.

Usually, the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the parcel status will be updated accordingly and displayed on your screen.

The Customer Service team should be able to offer you a report and estimate the approximate time of the delivery.

Before you find out it is lost, wait and check the package status with the Alltracking website.

Depending on the kind of product the estimated delivery time set by iMile can vary.

Generally, iMile will get your package to you within 1-3 business days if your package originates in the same country.

Aspects such as your package's weight, destination, and selected sending method determine the speed of delivery.

The delivery to another country depends on the distance that the parcel needs to overcome. The website states the delivery may take from 7 days onwards.

If you waited enough but there is no sign of the parcel showing up, consider contacting the company’s Customer Service team in UAE.

But before then:

The first and most important step to take is to wait some time for the details to be uploaded.

If there is still not any progress and the status does not change, offer the Customer Service team the tracking number for them to see what the problem may be.

Most of the time it got delayed somewhere and as soon as something
changes the updates will be shown. If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.

When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.

Most likely all the distribution centers will be checked to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.

If the package was not retained in one of our distribution centres the Service team will continue the search to find out where things went wrong.

You will get a notification usually when your package is in customs. Afterward, you can use your tracking number to determine when your package reached customs.

Customs issues

When your package is at customs, a notification will be sent informing you of this.

If there are any complications, your tracking service may reflect these developments and will tell you the reason for the delay.

Contact the customs office if your package seems delayed indefinitely— make sure there aren't any tax issues.

iMile will always take the customer's side, therefore should you have any claims, feel free to contact the company.

In case you have a question regarding your package or shipment, the solution is to get in touch with the Customer Service team in UAE to clarify your particular case.

There can be several cases when you have to contact the iMile Customer Service team immediately:
- If you have received a damaged parcel, please contact the sender within 7 days of receipt and send photos of the damaged packaging and contents.
- If your package or shipment was lost. iMile will investigate the case and if the fault is on the company, you will get a refund. But you will need to send all the documents needed for this to be done.

In any case, do not hesitate to contact the postal company for all the details.

To file a claim or contact a team’s representative please use this email address: [email protected]