HR Parcel S.r.l.(HRP)

Allow yourself to start searching for information you need to know on our website where all the necessary data will be displayed to you upon your request.

Alltracking lets all the customers find the packages and shipments effortlessly, offering the description of every step throughout the way.

If you enter the main page of Alltracking website you will see the upper panel with a few button to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Italy with HRP so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

HRP is known to have a very correct tracking system which is easy to handle and understand. When the customers land on the main page for the first time they think it is complicated but really it is absolutely not.

Alltracking will tell you exactly where your package or shipment is with the help of your personal tracking number which was assigned to your parcel upon the purchase.

The packages with tracking numbers can be easily found no matter where they are. It doesn’t even matter which country you check the updates from. No matter where you are the system will offer you the details.

The tracking number serves a secured method of tracing the goods you expect tp be delivered.

It is not difficult to track and trace your package by HRP with the help of Alltracking e system.

You are one step away from the information on the status and location of your parcel. But you definitely need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you posses is everything you need to have to know here your parcel is.

HR Parcel Italy has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Support team and request additional details.

The package you request the information for will be checked by our Customer Support team who are constantly monitoring all the changes that parcels may go through.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you have a feeling that may be your case,do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace system in Italy

No matter how much Italians try to stand out from the rest, their Track and Trace system is similar to the Track and Trace system of other countries.

The postal company usually uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

Alltracking processes the user-friendly information offered by the postal company in order to process it and display in the way that the customers could find it useful and conviencing.

As a matter of fact, the parcels that Alltracking website tracks are easy to monitor anywhere in the world. You can use our website all the time.

Poste Italiane is a successful logistics and postal company with the following advantages:

The company is

A part of reliable online global tracking system that is available 24/7

Has integrated electronic invoices and statements

Agrants access to comprehensive reports as required by tracking websites to offer customers appropriate information.

HR Parcel Track and Trace system is available for you to access 24 hours a day, 7 days a week and AllTracking generously provides the accumulated data from the HR Parcel Italy database for your convenience.

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

The tracking process is not a difficult task when you have a clue how to do it.

Sometimes the packages cannot be tracked straight away and take longer than expected. There may be a good reason in the way.

But please do not panic if the package takes more time than estimated. Sometimes the expected goods arrive late for the reasons that do not depend on the delivery company. Objective reasons can cause serious delays.

Please note, there can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Usually everything that has to do with parcels that you cannot find an answer for on our websirte, you could address to Customer Service team.

The postal service provider will make sure the packages get in and out quickly and all information is transparent and easily accesible.

HRP staff are usually very attentive and caring, going an extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

It can happen that the parcel is lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact Customer Supporttht belongs to Poste Italiani team and ask for further assistance.

The investigation will need to take place and the company will take the resposibility offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 12 hours to get a response from the Customer Support team.

The complains, appraisals, suggestions, track number information requests and so on can be submitted.

But the lost parcel in not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

Customer Support team will be able to provide you all the answers you need. Keep an eye on their reply.

No company has ever escaped customer claims and it is great as it helps to raise the service potential and make the experience even better for each and everyone.

Even though the Customers rating is impressive, you are still entitled to file claims.

Having reasonable claims is acceptable by any company that deals with requests and provides services to clients.

Whether you want to complain or have any siggestions, you are free to contact the Customer Support team at for clarifications.

Usually customers have the following claims that Customer support team deals with:

1) Tracked packages that did not reach the destination

At HRP, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.

Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, HRP cannot be held responsible for it. In most of the other cases, the Israeli delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with HRP).

The seller will discuss the issue with the respective post company. In this case the seller is responsible for the condition of items when you receive them.

If the item is damaged you can enclose pictures, put it all in writing, ideally in an email that you need to send to the seller.

The seller then will investigare what happened with italian postal company and either refund you or give you a substitute product.

3) Confiscated tracked items

Italian super cool factories which are engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.

If a package contains a prohibited item when entering the Israel or another country (if the package originates from Italy and goes abroad), then it will most likely be confiscated at customs by officials).