Hongkong Post

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to Hongkong Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

As Chinese and Hongkong postal services resemble much, everything you are familiar with in China will be appropriate for HongKong postal services too.

With HongKong Post, your package should be where you request it to be super fast. As China and Hong Kong both deal with e-commerce a lot, the delivery services are on the highest and the most professional level.

As HongKong Post is a recognized carrier for shopping/ e-commerce platforms, the company know to deliver iv very short terms thousands of parcels.

With the help of a tracking number one should be able to know where the parcel is by entering the Alltracking website and entering the code.

There is a special field for that that you can find on the Track and Trace section’ page. This page will tell you exactly where your parcel is. Package statuses can vary.

Here is the list of frequently shown parcel statuses.

- Parcel accepted, or Item received – the consignment was delivered by the recipient to the post office.

- Parcel on the way, or Item transit - the cargo has left the receiving point and is moving around the country to the border.

- The parcel arrived at an intermediate point, or Arrived local distribution center - the cargo is being sorted.

- The parcel has left the intermediate point, or Departed the local distribution center - the cargo has been sorted and is moving to the border.

- The parcel is at the customs of the sending country, Arrived at the customs of the original country - the cargo is undergoing customs procedures.

- Parcel is being prepared for dispatch or Arrived at the Airport.

 - The parcel has left customs, or departed from customs original country the cargo has passed customs inspection.

- The parcel is outside the country of departure, or Departed from customs original country - the cargo has left the country of dispatch.

The “Track and Trace” system is easily understandable.

Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes.

You see these notifications immediately.

Track and Trace by HongKong Post

The track and trace system saves HongKong Post a lot of time. Dealing with hundreds or even thousands of packages daily, the access given to the customers for parcel monitoring is a life-saver.

For industry, track and trace solutions can solve quality management problems during manufacturing, improve product quality, and increase customer satisfaction.

For society, it can prevent adverse effects from contaminated or defective goods.

HongKong Post sees the track and trace system as the key element of their professional activity.

You can track such parcels only before export, or before transfer to the postal operator. In the country of the addressee, they are usually not tracked. When the parcel leaves Hong Kong that is when you start seeing the changes and the parcel traveling activity.

Before you think your package is non-trackable, give it a change to still appear. Sometimes it can happen so that the packgae or shipment is still stuck in transit or kept at the customs – the situation will see changes once the restrictions disappear.

If this ever happens to you, just remmeber that in certain situations the parcel can stay untracked but this usually changes fast.

The shipment or packaging can be stuck in a hub without any significant changes.

In case you have doubts or you seem unsure, do not hesitate to drop Hongkong Post a line asking for information you can not see online.

Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting Customer Support team.

The Customer Support team should be able to offer you a report and estimate the approximate time of the delivery.

ONLINE SHOPPING CASES:

You have made your first order on aliexpress or ebay and are looking forward to the seller sending your order.

As a rule, information about the track code begins to be updated 7-10 days after receiving the track code, or 1-2 days after the (real) delivery of the parcel to the post office.

Small stores issue a track code immediately, but take the order to the post office when a certain number of parcels are collected, this can be 1 time in 7-14 days.

There are more stores, the delivery of parcels to the mail occurs more often, and, accordingly, the first information on the track codes of such stores appears earlier.

Whether you think your package or shipment is delayed, missing, damaged, or lost – the best decision is to wait and then get in touch with Hongkong Post Customer Service team for situation clarification.

If you waited long enough but nothing changes – meaning, the changes are not being uploaded, try returning in a couple of days.

Then, if there is still not any progress and the status does not change, offer the Customer Service team the tracking number for them to see what problem there may be.

Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.

If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.

When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.

Most likely then all the distribution centers will be checked to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.

If the package was not retained in one of our distribution centres the Customer Service team will continue the search to find out where things went wrong.

You can complain as you have a full right to it. You are entitled to tell the company about your feelings if they let you down.

Please remember, that in a situation when the parcel is damaged or lost, you can claim compensation in money equivalent for your loss or damage.

In this case, you have to enter the official website, contact the Customer Service team, submit a claim in written form, and wait for the response.

The Customer Service team will analyze each case separately and offer a solution that will suit you.

In a situation, where the parcel was damaged, you also will be offered an investigation and compensation later on (if the company has proven responsible for this).

Please note that the parcel can be delayed for whatever reason. In this case, you have to contact the Customer Service team for additional information.

If you are the sender, start an investigation into your parcel using the online form below. In case of damage, your complaint must be submitted to HongKong Post within 7 calendar