DPD Chronopost France

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from France with Chronopost so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Alltracking will find your package or shipment in the global e-tracking system, no matter where you are. Your package will be found by Alltracking.

A tracking number is the most important information you have especially when you think your package or shipment may have been stuck in transit, delayed, or damaged.

Chronopost takes responsibility for the packages it sends and delivers.

But before you think you need to complain let us describe the case when you can still wait for the shipment to arrive.

You may need to talk to a Customer Service representative to sort your issues out and find out why some information is not available or frozen.

When it comes Alltracking website, we display everything we have in the system for you.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that parcels come across.

The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly delayed or lost.

If you have a feeling it may be your case,do not hesitate to contact the team for specifications.

Chronopost and Alltracking work have one goal of offering you the tracking information you need to have but only with the condition that you have a tracking number on you in the first place.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace System in France

The French postal system is one of the most reliable in Europe. France sends hundreds of packages to the rest of the world daily.

The postal industry is very professional and smart. As the system is electronic and is in a fruitful collaboration with the biggest and most famous tracking websites, this is a benefit that allows parcels to depart and arrive fast.

Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that Chronopost tracks are easily monitored by us.

Track and Trace system Chronopost generates generously provides the accumulated data from its server database and spreads it in the global e-tracking union. This allows you to witness the progress of any time of order to delivery end.

There can be numerous reasons for no parcel sign in the system.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Alltracking will try to find your shipment even when you think it is not possible after some time in delay.

Chronopost is obligated to offer the customer updates when the details are missing from the system. When the online system doesn’t give you enough updates, you are entitled to an explanation. Chronopost treats every customer with respect and willingness to help.

The parcel may get lost on the way to the final destination. These cases are rare but they do exist.

In case this happens think to contact the representatives of Chronopost for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution. French postal company must give you answers and inform you of the details.

The reasons may vary from the package being stuck at customs without any updates, to it being lost due to the ruined label or wrong address.

The complaints, appraisals, suggestions, track number information requests, and so on can be submitted.

No panic if the package is still missing – either it will be found or you will get a refund. In both cases, you have to wait first and then follow the instructions given by the Customer Service team.

Do not hesitate to contact them.

Just like every other delivery company, Chronopost accepts claims and sorts reasonable ones with the speed of light.

It is important to mention what type of claims the company mostly deals with. They usually fall into the following categories:

1) Lost items

If the Customer Support team officially announces that your parcel is lost, be sure that you will get a full refund and compensation.

You will have to fill in a special form and enclose the required documents for further assignment from Chronopost.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. The investigation will have to take place which can last up to one month. But do not panic – this issue is also sorted by both seller and the delivery company.

3) Confiscated tracked items

Chronopost cannot be responsible for the goods that you send that cannot be accepted by the destination country. You will have to read the list of prohibited items yourself. It means that the delivery can still be delayed for reasons beyond any control.

There are some restrictions that the customer has to know of. If the package contains products that cannot enter the destination country – the access will be denied.

How does Chronopost sort out the claims:
- If you're a contracted customer:

You have 3 days from the date of delivery (or 21 days for international shipments), to send us your claim via our online form (which can be accessed from your customer area).
- If you're a non-contracted customer:

You have 3 days from the date of delivery (or 21 days for international shipments), to send us your claim via email: [email protected]

Please contact the team to find out more.