Belarus Post (BelPost)

 The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to BelPochta so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

BelPochta requests your unique tracking number to offer you the information about the package or shipment you expect to receive or to arrive at its final destination.

The most needed combination of digits and letters known as the tracking code is everything you need to have to know where your parcel is.

BelPost has a reliable tracking service and the information present on the website is corrected before being completed.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes and updating the information in the system.

The Local or International Tracking department deal with lost/delayed or damaged packages. In case you think your item may be lost, contact the Customer Service team first.

The “Track and Trace” system is transparent. Belarus Post monitors every bit to be sure everything works flawlessly.

Track and Trace System in Belarus

Belarus Post is famous for being a fast and reliable post service.

Using modern post technologies offers customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

BelPochta is a friendly global post service that allows tracking websites like Alltracking to offer information to customers no matter where they are.

Belarus Post has several benefits that customers know of:

- BelPochta gives the customers access to the data available 24/7
- BelPochta has well-developed electronic invoices and statements that are sent automatically
- BelPochta gives access to comprehensive reports as required

For your convenience, BelPost owns a “track and trace system” that is stable and trustworthy.

Alltracking generously provides the accumulated data from the Australia Post database for your convenience. This allows you to monitor the progress of any time of order to delivery end.

There can be certain conditions when the parcel stays untracked.

The main and the most important reason for it is the transit procedure that may keep the goods stuck.

But we advice our customers to give it some time and then try contacting BelPochta Customer Support team for clarifications.

When does “ stuck at customs” mean for any regular customer?

This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the parcel status will be updated accordingly and displayed on your screen.

If you still have questions after the changes were updated, please send an inquiry to Customer Support team.

First of all, no panic.

Sometimes the parcel is lost on the way to the final destination. BelPochta delivers posts professionally and such cases are really rare. But still, they do exist and we need to give you the information about them.

In cases like this, you need to request assistance from the Customer Service team.

The investigation then will take place and the company will take the responsibility of offering you a solution that will satisfy you.

BelPochta must offer you details and solutions.

It usually takes up to 48 hours to get a response from the Customer Support team. The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

You can also get the information you need at the Post office.

Customers may have certain parcel claims that they can address to the company.

Giving it a fair judgment, most of the time the complaints the customers have fallen into a few of the following categories:

The unidentified parcels

BelPochta is a great reliable package and shipment service that is a part of the global post tracking union.

If the parcel task is not and cannot be completed, there must be a serious reason behind it.

For instance, the shipments that are unidentified for whatever reason – wrong address, non-existing addressee, or another significant reason, the item is either returned to the sender or returned to the Post Center.

The responsibility can be totally on the sender as the address may have been printed wrong, or the shipping stick did not have a return address on it.

Sometimes the item is wrapped in an incorrect way when wrapped by the sender.

In such cases, BelPost cannot be held responsible for it. In most of the other cases, Belarus Post will investigate the case and refund you.
 
Damaged on the way

The damaged items need to be informed about as soon as they reach the final destination.

Contact the Customer Service team for a deep analysis of what happened.

The best way to do it is to include pictures of the damage caused.

The seller will discuss the issue with BelPochta.

In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller.

The seller then will investigate what happened with BelPochta and either refund you or give you a substitute product.

The non-permitted items

Customers may think the paid service allows them to send almost anything. Belarus Post has string rules and they must be considered.

BelPochta imposes serious restrictions and prohibits certain categories of goods.

This means that when the package or shipment includes:

- Cash of any state
- Precious metals and stones
- Cultural property pieces and antiques
- Firearms
- Counterfeits of famous brands and another counterfeit
- Any goods and materials prohibited by law for shipment

They won’t be confiscated and as a result, will not leave the country. If you are unsure about an item, check with the Post Office about the eligibility to send it.