Belgium Post (Bpost)

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from or to BPost so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Bpost is a part of the e-tracking union and has a great tracking system that allows any tracker website to offer the customers information about the package or the shipment they expect.

Bpost requests a unique tracking number to offer you information about the package or shipment you expect to receive or to arrive at its final destination.

The combination of numbers and letters that are applied can be used by you and only you as they are unique.

This Bpost number that you have can get you further and offer you the details you do not have access to.

The Customer Service team usually takes care of the information that is displayed and the staff constantly keeps monitoring all the changes and updating the information in the system.

The Local or International Tracking department deal with lost/delayed or damaged packages. 

If you think your item can be lost contact the Customer Service team.

The “Track and Trace” system is easily understandable.

Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes.

You see these notifications immediately.

Track and Trace system in Belgium

Bpost offers parcel delivery solutions at home, at the workplace, and at relay points in Belgium and around the world as well as packaging, tracking, and order processing services.

The Track and Trace system allows one to check the parcel and its status no matter where it is and what current status is applied to it.

Here's what the various tracking statuses mean.

If the parcel is nearly at the destination point – you will be able to see it. But the system can also delay the updates if they have a certain cause.

Here are a few possible explanations for why your Bpost package is still on its way:

- Out-of-stock item: The seller is waiting for more inventory to arrive.

- The Bpost delays: Bpost is experiencing delays due to bad weather or other unforeseen circumstances.

- Incorrect address: Your package features the wrong address, and Bpost is trying to find it.

It's also possible that the seller underestimated the sending time.

If your Bpost package is still stuck in transit, don't worry! It's likely on its way and will arrive soon.

However, if you're concerned about the status of your package, you can always contact the seller or Bpost for more information.

In certain situations the parcel can stay untracked but this usually changes fast.

The shipment or packaging can be stuck in a hub without any significant changes.

But in order to understand what to do with it, we can to explain what “ stuck in transit” really means.

Usually the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the parcel status will be updated accordingly and displayed on your screen.

The Customer Support team should be able to offer you a report and estimate the approximate time of the delivery.

The first and the most important step to take is to wait some time for the details to be uploaded.

If there is still not any progress and the status does not change, offer the Customer Support team the tracking number for them to see what the problem may be.

Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.

If the delivery status of your package remains unclear, be sure to inform Customer Support team and ask your questions to receive answers.

When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.

Most likely then all the distribution centres will be checked in order to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.

If the package was not retained in one of our distribution centres the Support team will continue the search to find out where things went wrong.

You can only submit a complaint to BPost as the sender of the parcel, not as the recipient. Fortunately, most senders have fixed arrangements for lost and damaged parcels.

If you are the recipient, please contact the sender to determine the best solution for your order (e.g. ship your order again or receive a refund).

If you received a damaged parcel, please contact the sender within 7 days of receipt and send photos of the damaged packaging and contents.

Please also contact the sender in the following cases so they can start an investigation:
- If the status of your parcel sent within Belgium has not changed for several consecutive workdays.
- If the status of your parcel to or from a neighboring country has not changed for at least 5 workdays.
- If your parcel to or from another country has not changed for at least 10 workdays.

In case of damage, your complaint must be submitted to Bpost within 7 calendar days.