Aramex

Our online platform is a great search engine for those customers who want to know the latest updates, the current status, and the location of the package until it reaches its final destination.

Alltracking is an easy website to navigate. Most informational departments are placed on the panels on the main page.

The block you will need is “Track and Trace”. Click on it right on the upper panel and track your parcel using just a tracking code.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from any country of the world with Aramex.

The unique combination of letters and digits is needed to give the customers all the existing parcel-related information collected from various sources.

So when you enter the “Track and Trace” page and introduce the tracking number that you have printed on your receipt or confirmation letter in your email – the next step is to click the Track button and collect the given info.

This displayed information will tell you where exactly the parcel is and the current status of the shipment.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

If you consider your parcel lost or stolen on the way, address your concerns in written form or by dialing the number of the Customer Service team representatives.

Aramex is the company that makes sure the packages and shipments assigned by the company are directed to the right place – its final destination.

Aramex is all about customer satisfaction. The ratings show that the main priority is the people and they appreciate it fully.

So it is fair to mention that Aramex will go the extra mile to make sure the packages are collected, processed, and delivered on time.

Alltracking in its turn will offer the information from the server and show it to you as soon as it appears.

Everyone who enters Alltracking.com will be asked to enter numbers and digits known as tracking codes to have the basic parcel information available for their convenience.

Aramex is a fast reliable post service that operates within the global e-tracking unit.

Because Aramex works with customers and parcels daily, the Customer Service team has to update information as soon as the package or shipment reaches any hub or changes the status.

In case the website keeps the information without any updates you have a full right to ask for additional details. Do this via email enclosing the tracking number you have so the status of the package can be checked.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may have. If we can help you, we will. You can also contact the delivery company for more updates.

Aramex has both Local and International tracking departments – one for packages that stay in the country, the other one for the rest of the world where the parcel needs to get to.

If you sense there might be anything wrong with the parcel we strongly recommend you to contact the team for explanations.

Aramex can offer you detailed information regarding your item. The order tracking system is prevised and works well for the benefit of the company and the customers.

Track and Trace system in the United Arab Emirates

Aramex Track and Trace system is easy and the customers understand how to track parcels well, especially as the tracking system in UAE is convenient for everyone.

It is important to note that the tracking number issued by the company can be received by e-mail or in one of the offices upon parcel registration.

The system allows any customer to track the package or shipment with only a combination of characters, given by the express delivery company.

The tracking number has to be with you until the package reaches its final destination.

We recommend our customers not to panic because if you cannot track the package on the Alltracking website it does not necessarily mean it is lost.

Sometimes it may happen that the information is missing even though you introduced all the details that were needed.

In such case do not hesitate to contact the company you have booked the shipping with.

It doesn’t have to mean that there is anything wrong with the parcel. It may just be stuck somewhere for days. In situations like this, the information will be updated as soon as the parcel leaves the place for further traveling experience.

Lost access

If you lost access to your number or have forgotten where it is – try recovering back the email or if you cannot do so, contact the courier company explaining the situation.

Please remember, that while in transit or delays the package information may not appear in the system.

If you already know it is time to ring the bell, initiate a conversation with the Aramex Customer Service team.

There can be several causes why the package or shipment could not reach the final destination:

Lost parcel

These cases are rare. But the parcel may be lost on the way to its final destination. If or when this happens get in touch with Aramex immediately.

The Aramex Customer Service team is responsible for the answers that you are seeking.

In 100% of the cases, the investigation will need to take place and the company will take the responsibility of offering you a solution.

At this point, all you need to do is be patient and let the professional solve it for you.

Do not paniс if you have not received an answer straight away. It usually takes up to 48 hours to get a response from the Customer Service team if the matter is urgent.

The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

If you happen to be nearby any of the company’s offices, you can expect to be offered information there.

Customs delay

If your package is held at customs, you have to get in contact with the courier service company that was originally in charge of your shipment.

Normally, they should be able to assist you with the customs clearing process, or even, just identifying the problem which is also an important step.

Before you get in touch with the company's representatives, make sure you have the tracking number to offer for the Aramex team to check its status.

Should one have parcel claims it is important to present them in the written form. The company never rejects claims, always making sure the customers are treated with respect.

Usually, the complaints the customers have fall into several categories.

Tracked shipments delays

Even though there is a way to track your parcel, people find a way to complain. Usually, when delays occur the Customer Service team gets most questions.

International shipping – If a package is coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.

Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.

In case you didn’t find the information satisfactory and you want to get into more details about the parcel – you can contact the Customer Service representatives to offer you additional information that could be useful and calm you down.

Returned tracked items

You can complain about any tracked item and if it is the post service fault, they will be held responsible.

For instance, at Aramex, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.

If you found it wrong, check with the representatives of the company what happened and why.

It is clear that if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Aramex cannot be held responsible for it. In most of the other cases, Aramex will investigate the case and refund you.

Damaged tracked parcels

Customers get extremely emotional about damaged items. And it is justified. But if this happened to you, you need to get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Aramex.

The seller will discuss the issue with the original sender – which in this case is Aramex.

In this case, the seller is responsible for the condition of the items when you receive them. If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with Aramex and either refund you or give you a substitute product.

Prohibited goods

As the United Arab Emirates has many restrictions, make sure the goods that you want to send or expect to be delivered are not prohibited in the Emirates.

Sometimes the customs have all the right to confiscate the prohibited goods when they reach the country.

It is only your responsibility to make sure the package or shipment consists of the items that can enter the country of destination.

In case this happens, contact the Customer Service team for clarifications and they can advise you what to do.

An important notification, the Aramex delivery company does not solve this issue for you. But it can give you ideas and offer possible solutions.

Also, it is important to mention that taxes and additional costs may be applied to a certain category of goods by customs at the border.

To file a claim please visit https://www.aramex.com/qa/en/support/help-center/customer-support