Aramex NZ (formerly Fastway NZ)

Alltracking helps customers Track and Trace their packages and shipments from any part of the world.

When you enter the combination of characters you are most likely to find the updates immediately.

Our online system offers them every 24 hours with tiny exceptions when the parcel has not reached the hub yet.

But let us tell you that no matter if it is your first ever package to track or the fifth, it is equally easy to do it.

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved in the tracking process.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods from New Zealand with Aramex NZ so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of characters that you have on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.

Aramex NZ will always try to offer you details no matter how many stops the package makes before getting to the final destination.

With Aramex NZ your package should be where you request it to be super fast.

The company is famous for its deliveries for all populations, as it is the company that knows how to deliver from small parcels to big packages in a short period.

Aramex NZ also partners with international logistics and postal service companies to smoothly deliver posts to different countries.

With the help of a tracking number one should be able to know where the parcel is by entering the Alltracking website and entering the code.

There is a special field for that that you can find on the Track and Trace section’ page. This page will tell you exactly where your parcel is.

When you find no updates or see some information missing, do not hesitate to contact the Customer Service team for more details.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace system in New Zealand

Packages sent and delivered by Aramex NZ are usually monitored within the system. They can be analyzed by the company itself or by enterprises like Alltracking.

Aramex NZ uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

Usually, the tracking numbers that Aramex NZ assigns are easy to monitor anywhere in the world.

Aramex NZ is a great logistics partner for any tracking website because it is:
-A part of a reliable online global tracking system that is available 24/7
-Has integrated electronic invoices and statements
-Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

Aramex NZ’s Track and Trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from Aramex NZ’s database for your convenience.

This allows you to monitor the progress of any time of order to delivery end.

The estimated arrival time may vary depending on where the package is coming from.

If the package is shipped within the same country, delivery may take a few days. For example, Aramex NZ packages typically take 2-7 days for domestic delivery.

If the package is shipped from an international location, then it will take more days due to customs clearance and other regulatory issues. The courier may take up to 7 business days for Aramex NZ’s packages to complete the process.

Do not hesitate to take advantage of the capabilities the system offers.

It can happen that the data is missing from the system. The customers usually see it as a bad sign.

If you cannot explain the absence of information – think of it as of a delay that will eventually be successful and the status will be shown after the package reaches a certain location.

Most of the time customers panic when the information is not being updated but we have to admit there can be a rather convincing reason.

There can be numerous explanations for the non-trackage of the parcel you need information for.

It is not normal for the package to be in one place for many days or even weeks without movement.

The issue could be due to delays from the carrier or bad weather that forces the carrier to adjust its route. It can also be due to problems with customs, which can delay the package even further.

If your package location is not updating, it is important to check for technical errors, as they could be the cause of the problem. It can also be due to incorrect contact information scanned at pickup, making the package untraceable.

Another reason your package might not be updated or moved is because of backlogs in the scanning warehouses. For instance, if it takes the agents three days to scan your product, it can take three days before the package updates in the system.

Your package may take longer than expected in ""In Transit"" status. However, this is nothing to be alarmed about, as it can be due to a variety of minor reasons.

For example, if the package is being shipped internationally, customs may delay it. It may also be delayed because documents take too long to approve or the package is waiting for a transfer at an intermediate point.

If the package is traveling from one state to another, it may take longer due to unforeseen circumstances such as bad weather, roadblocks, or traffic.

However, Aramex NZ works hard to minimize delays and will notify you as soon as possible.

Though many may consider that Aramex NZ may have hundreds of packages daily and it is hard to take care of all of them, this is not true. The company is experienced and does the job well.

Aramex NZ takes very good care of the parcels as the trust rating is too high to let anyone down. Even though most cases are successful, this cannot be 100% of the cases. Issues do occur.

From time to time this can happen to anyone.

Aramex NZ employees are usually very attentive and caring when it comes to all the actions that need to be done, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens, please contact Aramex NZ’s Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

Customer Service team will be able to provide you all the answers you need. Keep an eye on their reply.

Aramex NZ seems to have one of the best Customer Service teams – the staff is capable of dealing with any types of requests and issues.

Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at Aramex NZ.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination

At Aramex NZ, when delivery of a package cannot be completed, the item is either returned to the sender or returned to the Parcel Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Aramex NZ cannot be held responsible for it. In most of the other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller/delivery company as soon as possible. (this is for those who purchased an item online that was later on sent with Aramex NZ).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email.

If you have any claims that you want to address to the team, please use this electronic link to contact the company: https://www.aramex.co.nz/contact-us/