8express
China
Russia
8Express is a cross-border e-commerce "one-stop" comprehensive service enterprise with a global service scope that integrates customs declaration, warehousing management, logistics and transportation, and last-mile express delivery.
8Express packages and shipments
8Express has a strong track record of providing reliable and efficient services to its customers. These services include express delivery, freight-forwarding, warehousing, e-commerce and many more.
8Express and Alltracking provide our customers with real-time visibility into the status of their orders. This allows customers to track their orders and receive updates on our website every minute.
To Track and Trace shipments and packages from 8Express customers have to be able to access the Alltracking website, which guarantees a fast information-tracking process.
You can do it using the Alltracking service website which has a system that makes a part of the universal e-tracking system.
Using our Track and Trace section on the website will help you understand the current status and the location of your shipment.
This information will give you a clue about the approximate delivery time. You can easily estimate the final destination delivery with the information Alltracking offers you.
What do I need to enter to track the parcel?
To track packages and parcels from 8Express any customer has to have a tracking number to be able to access the latest updates.
The parcel can be tracked on this website with the help of a tracker panel that automatically redirects all the information to you and displays it.
As Alltracking is the e-tracking source that processes data 24/7, you can rely on the information to be up-to-date.
If you happen to introduce the unique code - a tracking number that is requested in the tracker field, you will receive detailed information about the parcel and its current status.
This status is automatically changed when the package is headed to another location.
For those customers who do not know where to find the tracking number, try to remember the method of payment you performed.
If you have a receipt, consider finding the number on it. You can also find the tracking number in your email.
This tracking number is the secret combination of letters and digits given to you to receive so much wanted notification related to your parcel.
But the status of the parcel can change from time to time.
If you happen to not see any significant changes do not panic and wait until the information is updated.
For example, the parcel can be: either in transit, delayed, or stuck in customs.
What does one need to do with these details?
Usually, this helps the customers understand when to expect the package and what barriers it may have on the way to the destination.
When the tracking number is valid and you can introduce it into the tracker field, you can rely on Alltracking to offer you everything the system has for you.
Can 8Express tracking numbers be found in the global tracking system?
8Express assigns a tracking number to every package that needs to cross the border to reach its final destination.
8Express allows customers to get information and track their parcels and shipments anywhere in the world.
The company is a part of the global e-tracking system which makes websites like Alltracking do the job of offering the customers all the parcels and shipment information easily.
8Express offers customers the possibility to find your package wherever it is during its journey to its final destination.
In addition, thanks to agreements and partnerships with other postal companies around the world, all customers’ packages pass through checkpoints where information is constantly updated.
All data is automatically recorded on the company's platform and this shows all information to the customer when tracking the package.
To track your package you only need to know the 8Express tracking number and enter it in the search field of the tracking section to know the status or location of the package.
The tracking procedure can be performed at any time and from anywhere, and there will always be some information about your package to display.
Alltracking daily offers updates on parcels and shipments sent or received by 8Express.
The tracking procedure is available by clicking the “Track and Trace” section title on the upper panel.
How can I find out where my package is?
Alltracking online tracking platform is a way of getting to know the latest package news.
Our staff monitors the changes and the IT team makes sure the customers have easy access to all the information that the system allows them to know.
Alltracking allows you to find the parcel on the website having just a tracking number.
The service on our website gives customers a secure possibility to see where the package or shipment is in real-time.
The hub and the status of the parcel will be shown introducing the 8Express’ tracking number.
In the case of non-disclosure, when the details about the parcel are not shown, consider contacting a Customer Service team representative for additional information.
If the parcel is still missing after a few days, give the Customer Service team the tracking information you have and wait for the investigation.
Alltracking is the website that provides all the necessary information immediately. Remember that you are just one click away from the shipment information you request.
Get the code from your receipt whether it is saved in a paper form or your email, enter it into the panel, and click the button.
Highly professional and strictly confidential – these are the right words to describe the Alltracking system as a part of the global tracking platform.
If you want to know when to expect the parcel and the estimated delivery time, you can easily find it with the help of Alltracking.
Alltracking is an ideal information-detecting method for parcel and shipment identification which is available to those presenting the unique tracking code.
Do not keep yourself away from the details we have on our online platform for you.
What do I need to do to find the parcel on Alltracking website?
Alltracking helps customers find the packages and parcels they expect to receive and offers an opportunity to keep an eye on the latest changes that appear in the system.
The routine is effortless and does not require any step that customers may consider complicated.
As Alltracking is a tracking platform for customers supported by the global post industry, the information the system processes is being spread with lightning speed.
Performing 3 easy steps usually gets the customer where they need to get.
What do you need to do to get the information from Alltracking?
First of all, one has to get the identification number (a special code) written on the receipt, received upon the payment process.
Secondly, you have to introduce the special combination of letters and numbers into the field, entering the “Track and Trace” section on the upper panel.
When this step is performed, please click the “track” button to finalize the process.
Then you will get access to the data and check the status of the parcel and know the way to monitor the changes whenever you need to check the details.
Usually, the website will show you the hub where the parcel or shipment is at.
If you have zero information displayed or the information has not been updated for a long period, consider contacting the Customer Service team.
What is a tracking number – 8Express?
The company’s shipments and packages can easily be tracked by Alltracking online platform.
The steps you have to perform on our website are not difficult to perform even when you are a newcomer or completely unaware of how to do it.
You only need to know the 8Express’ tracking number and introduce it on the Alltracking website.
There on the main page, you will see the upper panel with the Track and Trace section that you have to click on.
When you land on the page you will see the field where you are asked to introduce the tracking number.
The tracking section is meant to show you the status and location of the package.
The tracking procedure can be done at any time or from any place, whether the country of the parcel departure or anywhere in the world.
There will always be some information for your convenience. Sometimes the parcel may be stuck in transit, in this case, the information will be updated as soon as the parcel leaves this intermediate location.
* A tracking number is a unique ID number or code assigned to a package or parcel that can be found on the paper receipt upon the payment process or in the email of the customer upon the confirmation.
8Express Tracking Number Formats
8Express offers its packages a tracking number format that is typical for most shipments and packages travelling from China.
A tracking code (postal identifier, tracking number) is a unique code that allows you to track the movement of an item/parcel around the country/world. This code is assigned by 8Express to all their packages.
Usually, the tracking code assigned in China will consist of numbers, which are specific for the type of order, that is sent, the company itself, and the global tracking system.
Because most delivery companies offer a tracking number that consist of unique characters and belongs to one parcel/package, this express delivery company is not any different.
The tracking code will be a combination of both in the most unique way. The tracking number consists of 13 to 17 characters.
What does 8Express tracking number look like?
The company’s tracking numbers are uniquely formatted to ensure easy identification and tracking.
First of all, you need to understand the 8 Express track code formats, and it has at least two of them, main and additional. The first one looks something like this:
MSK0001031571
At the beginning there are always 3 capital letters “MSK”, followed by an arbitrary list of 10 digits that ensure the uniqueness of the track number. The seller on AliExpress may give you another option:
JNTCU0100645576YQ
However, there is no difference between them; usually all 8Express parcels from AliExpress are marked with two tracks. Moreover, sometimes a third one may appear during transportation. The capitalized variety ""JNTCU"" refers to the logistics intermediary J-NET, with which a partnership agreement has been concluded in the field of delivery of goods, mainly from China.
But other variants are also possible, depending on the type of shipment and the size of the package.
Alltracking is a website will multiple tracking possibilities for customers who need to know the latest updates. The main page will offer you the information you need to know to get to the section you request.
The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.
Alltracking tracking system is integrated with the global parcel tracking service that can track any goods you send with 8Express so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of numbers and letters that you have printed on your receipt or confirmation letter in your email.
Then enter the given code into the field and click the Track button.
The next thing you know the information regarding your package or shipment will be displayed on your screen.
Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.
8Express will always try to offer you details no matter how many stops the package makes before getting to the final destination.
With 8 Express your package should be where you request it to be super fast.
8Express is famous for its deliveries for all population, as it is the company that knows to deliver from small parcels to big packages in a short period.
8Express also partners with international logistics and postal service companies to smoothly deliver posts to different countries.
With the help of a tracking number one should be able to know where the parcel is by entering the Alltracking website and entering the code.
There is a special field for that that you can find on the Track and Trace section’ page.
This page will tell you exactly where your parcel is.
The “Track and Trace” system is easily understandable.
Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information following its changes.
You see these notifications immediately. They are passed on within the system so Alltracking customers know the updates as soon as they happen.
Track and Trace System in China and Russia
A registered shipment from China is given a tracking number by which it can be tracked. The company’s tracking can be either full or partial. It all depends on how the seller registers the shipment.
For industry, track and trace solutions can solve quality management problems during manufacturing, improve product quality, and increase customer satisfaction.
For society, it can prevent adverse effects from contaminated or defective goods. Therefore, both Chinese online stores, Russian delivery company and the delivery industry in general are increasing efforts to promote the establishment of a reliable, safe traceability system.
You can track such parcels only before export, or before transfer to the postal operator. In the country of the addressee, they are usually not tracked.
When the package cannot be tracked, it does not happen for no reason. Usually, there is a reason there is an explanation.
In certain situations, the parcel can stay untracked but this usually changes fast.
The shipment or packaging can be stuck in a hub without any significant changes.
In case you have doubts or you seem unsure, do not hesitate to send 8 Express a letter asking for information you can not see online.
Alltracking system receives the changed or updated data immediately, but if you feel like you need a more detailed report, consider contacting the Customer Service team.
The Customer Service team should be able to offer you a report and estimate the approximate time of the delivery.
The first and most important step to take is to wait some time for the details to be uploaded.
If there is still no progress and the status does not change, offer the Customer Service team the tracking number for them to see what the problem may be.
Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.
If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.
When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.
Most likely that all the distribution centers will be checked. This is important to find out if the shipment was perhaps addressed incorrectly or if its packaging got damaged or lost on the way.
If the package was not retained in one of our distribution centers the Service team will continue the search to find out where things went wrong.
The reasons can vary from the problem at customs to goods being prohibited in the country of destination.
It can also happen that the label is damaged. In this case, there returning procedure will take some time.
You can only submit a complaint to 8Express as the sender of the parcel, not as the recipient. Fortunately, most senders have fixed arrangements for lost and damaged parcels.
You are entitled to compensation in money equivalent for your loss.
In this case, you have to enter the official website, contact the Customer Service team, submit a claim in written form, and wait for the response.
The Customer Service team will analyze each case separately and offer a solution that will suit you.
In a situation when the parcel was damaged, you also will be offered an investigation and compensation later on (if the company was proven responsible for this).
Please note that the parcel can be delayed for whatever reason. In this case, you have to contact the Customer Service team for additional information.
If you are the sender, start an investigation into your parcel using the online form below. In case of damage, your complaint must be submitted to 8Express within 14 calendar days.
To file a claim, use this email address to contact the team regarding any questions, suggestions or claims you have: [email protected]
Ground information about 8Express
8Express is a parcel delivery service, delivering Chinese goods to Russia using land and air transport. The company delivers from online stores in China and offers warehousing and logistics services, tracking cargo in various destinations.
The courier service cooperates with large and small Chinese online stores, including Aliexpress, through which you can receive both small packages and parcels, as well as large-sized goods for various purposes.
The company’s main services:
- Delivery by air from China
- Auto delivery from China
- Delivery for online stores from China
- Warehouses (3PL)
Online services:
- Cargo tracking
- Warehouse Logistics
- API
- Client account
Branches and locations
The company is headquartered in Moscow, Russia. The company also has branches in other cities in the country, but also has few branches in China.
The History of 8Express
The company was founded in 2015 and the most significant accomplishment dates back to 2016: that year 8Express exceled in managing export declaration information for cross-border e-commerce parcels through both domestic and international customs declaration systems, which are developed independently by the company.
Since 2017, 8Express is the top electronic commerce company in the country.
Interesting facts about 8Express
- The company has its own warehouse in Moscow, where parcels are processed and, in some cases, packaged at the request of the seller.
- Most orders arrive to customers from Aliexpress in 15-45 days, according to reviews. Many orders arrive within two weeks. Most often, you have to wait about 2 months for a parcel.
8Express Customer Service:
Telephone: +7 (495) 212-92-91
Email: [email protected]
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Official website
https://8express.ru/ -
Provider’s phone number
+7 (495) 212-92-91 -
File a claim or find a package
Email: [email protected]
