Swiss Post

When you enter our website for the first time, you may think it can be complicated to track packages. But really, it is the easiest thing in the world as our website format allows customers not to question what they have to do – you will be guided through the process as you follow all the instructions.

If you are curious to know when your parcel is going to be delivered or what hub it is in, please check it with the Alltracking website.

But you need your paper receipt or email confirmation for it. Find the 13-character code that you will need to get the information displayed to you. You have your tracking number for a reason and this means you can use it to get the information that is available in the system.

Alltracking website will take you to the right section and offer you the details you request to know.

The “Track and Trace” button on the upper panel is where you need to get to when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Switzerland with Swiss Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button. The next thing you know the information regarding your package or shipment will be displayed on your screen,

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

If you temporarily have no clue, this doesn’t mean it will stay like this. Delays can be the cause of no information appearing on your screen, but usually, this does not even happen as Swiss Post is on time with all the deliveries. If you need to find your parcel

in the global system, you can use your special unique code that has to be typed into the tracker field.

Swiss Post is reliable and trustworthy when it comes to postal and logistics services and this means the company is determined to keep the customer satisfaction ratings high.  

The company stores all the available information in the system that Alltracking has access to.

Usually, all the information Alltracking has is in the system and can also be viewed by any customer who has a tracking number.

Just like we mentioned previously – the most valuable information you have is your tracking number.

This combination of digits and letters you possess is everything you need to have to know where your parcel is.

Swiss Post has a transparent tracking service and the information present on the website is corrected before being completed.  

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that appear.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for more details.

You can rely on Swiss Post to show you all the existing parcel updates once in 24 hours. These changes can be seen on our website (if they do happen within this period).
 
In case you are wondering how to find the information hidden behind the tracking number, this is what you have to read.
 
The tracking number can be identified on the paper receipt you have or in your email received after the payment process was completed. 

Track and Trace system by Swiss Post

The Track and Trace system created by Swiss Post is modern and smart. Every change can be monitored and transferred through the system for the customers to see and know.

Before the parcels can be tracked and traced on the Alltracking website they have to go through a multi-step process by Swiss Post.

Swiss Post international shipments go through the following main stages:

- Reception of departure at the main office;
- Processing and distribution in the sorting center;
- The parcel arrives at the place of international postal exchange, where it is being prepared for further movement;
- Customs clearance in the country of the sender;
- Export;
- Import;
- Customs clearance by the receiving postal service;
- Parcel sorting by the receiving postal service;
- Delivery of the parcel to the recipient.

When the parcel departs from the postal company’s office,  this is exactly when Alltracking starts to become useful to customers.

Swiss Post’s tracking service is very accurate and provides always up-to-date information on deliveries and shipments.

In case you think the package is not going to arrive based on the fact the information is missing, please first consider waiting a while.

Do not feel upset over a matter that has not been directly acknowledged by the delivery company. If it has not been explained yet, it may not be the case.

All the losses usually are confirmed so if you simply could not track the package or shipment online it doesn’t mean it is lost.

If you see to have a problem – either with the tracking number or the parcel itself, you can always contact the Customer Service team of the postal company to clarify the doubts and questions.

Alltracking website processes the data received in the system (which is processed and introduced by the delivery company) and passes it on immediately.

Here at Alltracking try to make sure our website works non-stop so that people from any corner of the world with any time difference could access it.

In 95% of cases, the customer will be able to find the information they need straight away. But it can also happen that the website will not be able to show updates.

There can be numerous reasons for the non-trackage of the parcel you need information for. But before any panic starts, customers are advised to consider it being stuck in transit.  

This means t status of the package has not moved in a long time and there is no news that the tracking website can share. After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

In case it is already 100% clear that the package or shipment is not coming, the only thing left to do is to contact the Customer Service team for further steps in your favor.
 
If you paid for the parcel and have the tracking number on you when you have a correct delivery address and your package never involved any forbidden items – the delivery company will step up and help you to sort things out in your favor.
 
In case you think your parcel is lost, we want you to know there can be many other reasons why it cannot be tracked at the moment.

Though our website insists you wait before you conclude that the parcel is lost, we also want you to know that in case you are impatient to know why you have to wait so long, you can contact the delivery company itself to find out why the information is missing.

Usually, our website displays all the information received from Swiss Post. We will try to give you information that is up-to-date, following every news that hits the system.

But it can surely happen that the parcel is lost on the way to the final destination. These cases are rare but they do exist.

In case this happens do not overthink and contact the Swiss Post Customer Service team for further assistance.  

Most packages are delivered no later than 5 business days after the expected delivery date. It may take longer if it is in the other part of the world.

If the delivery is taking longer than expected and you're concerned that your package is missing, we want to help you find it.

You can visit our website to see if there are updates and wait enough or you can ask Swiss Post to start an investigation into the missing package and we hope it will get sorted very soon.

If the package is declared missing, the sender can request compensation for the insured value of the package and the cost of postage (after investigation and in compliance with all the required policies).

If you have any claims you should know you are free to address them to Swiss Post. The company faces all the claims with a friendly attitude.

Claims are the customer's way of telling the company they need to improve the service. It is totally fine to address them in the right way.

Swiss Post processes claim in the same way that most countries do.

When you keep entering Alltracking but see no updates showing up, you are entitled to submit a claim and let the Swiss Post company fix it.

Usually, people ask for an investigation in 2 cases:

- when the package or shipment is damaged
- when the parcel is lost

In both of these cases, you have to contact Swiss Post directly and tell them about your concerns.
 
In most cases, you will be asked to submit a written claim and send it by post or email address.
 
What you will need to include in your claim: your tracking number, a description of the package including the content, and a copy of the purchase bill or invoice.
 
This is a standard package so if you have to add any more documents you will be informed.

For any of the reasons above including your willingness to find out additional details about the shipment's next location please contact the Customer Service team of the Postal company.