PT Pos Indonesia (Persero)

Alltracking is the website that will try to find your parcel 24/7 no matter where you are in this world.

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved.

If you enter the main page of Alltracking website you will see the upper panel with a few button to clickm on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Indonesia with Indonesia Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Indonesia Post is one of the most reliable postal enterprises in the logistics domain according to customer service satisfaction ratings.

The company serves customers as a reliable and customer-friendly logistics company that sends and delivers packages and shipments anywhere in the world.

It is not difficult to track and trace your package with the help of the Alltracking e-system.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

POS Indonesia has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that may appear in the system.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you think this can be your case, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace System in Indonesia

The parcel tracking service in Indonesia is simple and requires minimum effort from the customer and maximum effort from the company.  This scheme works perfectly well for all sides and even Alltracking sees a great benefit in such a partnership.

POS Indonesia is a great logistics partner for any tracking website because it is:

-A part of a reliable online global tracking system that is available 24/7

-Has integrated electronic invoices and statements

-Grants access to comprehensive reports as required by tracking websites to offer customers appropriate information.

The track and trace system, which is available for you to access 24 hours a day, 7 days a week can be accessed all the time on our website.

And, undoubtedly, Alltracking generously provides the accumulated data from the Post database for your convenience.

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

In case you cannot reach the requested information on our website, we recommend you to wait a while before you start to take action.

Delays happen so do not panic if the delivery of your shipment or package takes longer that originally expected. Eventually you will see the information on the screen. This happens in almost 100% of the cases.

POS Indonesia provides all the necessary information to Alltracking in order to give the visitors all the details on the shipments and packages.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

POS Indonesia will communicate all the details regarding the parcel within the system and make sure the customer as well as Alltracking gets the latest updates.

Most of the parcels get delivered but if the package did not get to Indonesia it can be delayed, stuck in transit, or lost.

Yes, from time to time, this can happen to anyone. Usually, the company delivers almost 100% of packages.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens, please contact the POS Indonesia Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 12 hours to get a response from the Customer Service team. 

The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

But the lost parcel is not the only possible variant here. 

The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

The Customer Service team will be able to provide you with all the answers you need. Keep an eye on their reply.

POS Indonesia is willing to offer customers solutions that can solve the most difficult situations that may appear.

Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at POS Indonesia.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination

At POS Indonesia, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, POS Indonesia cannot be held responsible for it. In most of the other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with POS Indonesia).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items, when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with POS Indonesia and either refund you or give you a substitute product.

3) Confiscated tracked items

The logistics companies, which are engaged in delivery may still have packages delayed for reasons beyond their control, even if they are super professional in what they do.

If a package contains a prohibited item when entering Indonesia or another country (if the package originates from the state of Indonesia and goes abroad), then it will most likely be confiscated at customs by officials).