CTT – Correios de Portugal SA

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Portugal or to Portugal so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.  

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Portugal Post is the company that you can always relay to when you want your package or shipment to be delivered securely and within a couple of working days.

As Portugal Post will assign a unique tracking number to offer you information about the package or shipment, having it by our side will help you to get the information that the global system has.  

Alltracking will update you with the most recent information if you introduce the tracking code into the tracker field.

The combination of digits and letters known as the tracking number can be used by you and only you as they are unique. 

This tracking number that you have can get you further and offer you the details you do not have access to.

The Customer Service team usually takes care of the information that is displayed and the staff constantly keeps monitoring all the changes and updating the information in the system.

The Local or International Tracking department deal with lost/delayed or damaged packages. In case you think your item may be lost, contact the Customer Service team first.

The “Track and Trace” system is easily understandable.

Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes.  

You see these notifications immediately.

Track and Trace System in Portugal  

The Track and Trace system is similar to the same process other European companies have when they offer the package or shipment information to their customers.

The Track and Trace system is rather simple but together with this it allows to check the parcel and its status no matter where it is and what current status is applied to it.

Here's what the various tracking statuses mean.

If the parcel is nearly at the destination point – you will be able to see it.

But the system can also delay the updates if they have a certain cause.

Here are a few possible explanations for why your Portugal Post package is still on its way:

Out-of-stock item: The seller is waiting for more inventory to arrive.

The Portugal Post delays: Portugal Post is experiencing delays due to bad weather or other unforeseen circumstances.

Incorrect address: Your package features the wrong address, and Portugal Post is trying to find it.

It's also possible that the seller underestimated the sending time. If your Portugal Post package is still in transit, don't worry! It's likely on its way and will arrive soon.

However, if you're concerned about the status of your package, you can always contact the seller or Portugal Post for more information.

In certain situations, the parcel can stay untracked but this usually changes fast.The shipment or packaging can be stuck in a hub without any significant changes.

But to understand what to do with it, we can explain what “ stuck in transit” really means.

Usually, the status of the package has not moved in a long time and there is no news that the tracking website can share. After any significant changes happen, the parcel status will be updated and displayed on your screen.

The Customer Service team should be able to offer you a report and estimate the approximate time of the delivery.

Portugal is a country that has a very high parcel delivery rating. Almost 100% of the cases are successful. But from time to time, unpleasant cases happen.

If you think this may be your case, please consider submitting a claim and asking for an investigation.

But before you do this - the first and most important step to take is to wait some time for the details to be uploaded.

If there is still not any progress and the status does not change, offer the Customer Service team the tracking number for them to see what the problem may be.

Most of the time it got delayed somewhere and as soon as something changes the updates will be shown.  

If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.

When contacting customer service, you will be asked to provide the tracking number from the receipt and, if possible, an accurate and detailed description of the goods and packaging.  

Most likely the distribution centers will be checked to find out if the shipment was delivered incorrectly or if its packaging got damaged or lost on the way.  

If the package was not retained in one of our distribution centers the Customer Service team will continue the search to find out where things went wrong.

STT Portugal Post is the company that can solve all the claims and figures out the solution for all the categories of misfortunate cases.

You can only submit a complaint to STT Portugal Post as the sender of the parcel, not as the recipient. Most senders have fixed arrangements for lost and damaged parcels.

If you are the recipient, please contact the sender to determine the best solution for your order (e.g. ship your order again or receive a refund).

If you have received a damaged parcel, please contact the sender within 7 days of receipt and send photos of the damaged packaging and contents.

Please also contact the sender in the following cases so they can start an investigation:

- If the status of your parcel sent within Portugal has not changed for several consecutive workdays.

- If the status of your parcel to or from a neighboring country has not changed for at least 5 workdays.

- If your parcel to or from another country has not changed for at least 10 work days.

If you are the sender, start an investigation into your parcel using the online form below. In case of damage, your complaint must be submitted to Portugal Post within 7 calendar days.