The Polish Post

Most of the time the postal or logistics company will inform you of all the updates that the parcel may come across within 24 hours.

Alltracking will make sure the customers know of all the changes as they are displayed in the system and as a result on the Alltracking website.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Poland with Poczta Polska so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.  

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Poczta Polska is the European logistics and postal enterprise with the highest customer satisfaction rating of all.

It is not difficult to track and trace your package with the help of the Alltracking e-tracking system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

Poczta Polska has a transparent tracking service and the information present on the website is corrected before being completed. 

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Support team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that take place.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you think this can be so, do not hesitate to contact the team for specifications.

The order tracking process is a standard procedure that requires dedication and much involvement from the postal and logistics team.

Alltracking in its turn will put all the effort into offering you the most up-to-date information we have in the system.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace System in Poland

Poland is known for serving customers with the best solutions and giving the most reasonable tracking conditions.

Poczta Polska uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

This industry-specific and user-friendly information technology is for our post and freight tracking systems. That is why the parcels that Poczta Polska tracks are easy to monitor anywhere in the world.

Poczta Polska guarantees the most relevant information because it is:

-A part of a reliable online global tracking system that is available 24/7

-Has integrated electronic invoices and statements
 
-Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

Poczta Polska track and trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the Poczta Polska database for your convenience.  

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit.

This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes happen, the status of the parcel upgrades accordingly. But if you do not see it immediately do not consider the package lost – it can just be temporarily delayed.

The parcel that did not get to Poland can still be found so we recommend the customer not to panic before there is a real reason for it.

But still, we must inform everyone of the most unpleasant cases that can occur.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact the Poczta Polska Customer Service team for further assistance.  

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team.

The complaints, appraisals, suggestions, track number information requests and can be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

The Customer Service team will be able to provide you with all the answers you need. Keep an eye on their reply.

If you have claims that need to be sorted out, no one will ever stop you from sending them and asking for an investigation.

Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at Poczta Polska.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination

At Poczta Polska, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.
 
 If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Poczta Polska cannot be held responsible for it. In most of the other cases, the Polish delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Poczta Polska).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.  

If the item is damaged you can attach pictures, and send an email, that you need to send to the seller. The seller then will investigate what happened with Poczta Polska and either refund you or give you a substitute product.

3) Confiscated tracked items

Polish companies engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.  

If a package contains a prohibited item when entering Poland or another country (if the package originates from  Poland and goes abroad), then it will most likely be confiscated at customs by officials).