Servicio Postal Mexicano

Any package or shipment can be found on the Alltracking tracker platform if you have a tracking number on you. Usually, it can be found in your email confirmation letter or written on your paper receipt.

If you are new to this, you may think the tracking procedure can be complicated but it is not. Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Mexico with Correos de Mexico so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button. The next thing you know the information regarding your package or shipment will be displayed on your screen,

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Mexico Post (Correos de Mexico) can be trusted as the company has shown multiple times already that the delivery process is fast and safe.

The company also understands that customers need to have the parcel information if the package travels a long distance.

It is not difficult to track and trace your package with the help of the Alltracking e system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

Mexico Post has a transparent tracking service and the information present on the website is corrected before being completed. 

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that parcels may overgo.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you think this can happen to you, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Alltracking gives all customers access to information kept in the global e-system with the only condition – a tracking number for the package or shipment assigned by the postal company.

Track and Trace System in Mexico

All packages and shipments in Mexico are usually monitored within the system. Correos de Mexico uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

The Track and Trace system in Mexico is an online system with tracking functionality. That is why the parcels by Correos de Mexico can be easily monitored anywhere in the world. All the information is safely kept on the server and is only disclosed with the tracking number that each customer has.

Correos de Mexico is a great logistics partner for any tracking website because it is:

-A part of a reliable online global tracking system that is available 24/7

-Has integrated electronic invoices and statements

Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

Correos de Mexico track and trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the Mexico Post database for your convenience.  

This allows you to monitor the progress of any time of order to delivery end. Do not hesitate to take advantage of the capabilities the system offers.

If Correos de México package tracking does not work, there may be two reasons. First, you made a mistake when introducing the track. Carefully check the spelling and repeat the request.

The second is that the data in the system simply did not have time to update. Usually, information appears immediately after sending the package, but sometimes you need to wait.

Remember that you can always address any question to the Customer Service team if you are impatient.

But there can also be a delay that does not always depend on the delivery company. Sometimes there are objective reasons for it so just give it some time before you start to panic.

From time to time this can happen to anyone. Correos de Mexico staff are usually very attentive and caring, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact the Mexico Post Customer Service team for further assistance.  

The investigation will need to take place and the company will take the responsibility of offering you a solution. Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team. 

The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

The Customer Service team will be able to provide you with all the answers you need. Keep an eye on their reply.

Whether you are happy with the service of the company at the moment and think this is never going to be your case, or not this information can be useful to you.

Usually, the claims are treated with much respect and willingness to step up and sort it out.

The customers’ claims can fall into three different categories:

1) Tracked packages that did not reach the destination

At Mexico Post, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Correos de Mexico cannot be held responsible for it. In most of the other cases, the Mexican delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Correos de Mexico).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them. 

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with Mexico Post and either refund you or give you a substitute product.

3) Confiscated tracked items

Mexican companies engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.  

If a package contains a prohibited item when entering Mexico or another country (if the package originates from  Mexico and goes abroad), then it will most likely be confiscated at customs by officials). Mexican customs are very strict and attentive to details.