Maltapost plc.

When you enter the combination of letters and digits you are most likely to find the updates immediately. Our online system offers them every 24 hours with tiny exceptions when the parcel has not reached the hub yet.

But let us tell you that no matter if it is your first ever package to track or the fifth, it is equally easy to do it.

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved in the tracking process.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Malta with Malta Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.  

The next thing you know the information regarding your package or shipment will be displayed on your screen,

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Malta Post has a standard way of offering customers information updates. You are being given a tracking code which you can use on the company’s website or this website here. The only difference is that the website’s “check your parcel status” procedure is far more complicated.

It is not difficult to track and trace your package with the help of the Alltracking e system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

Malta Post has a transparent tracking service and the information present on the website is corrected before being completed.  

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request  additional  details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace System in Malta

Packages sent and delivered by Malta Post are usually monitored within the system. They can be analyzed by the company itself or by enterprises like Alltracking.

Malta Post uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

This industry-specific and user-friendly information technology is for our post and freight tracking systems. That is why the parcels that Malta Post tracks are easy to monitor anywhere in the world.

Malta Post is a great logistics partner for any tracking website because it is:

-A part of a reliable online global tracking system that is available for you to enter 24/7

-Has integrated electronic invoices and statements

-Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

Malta Post track and trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the Malta Post database for your convenience.  

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

If you cannot explain the absence of information – think of it as a delay that will eventually be successful and the status will be shown after the package reaches a certain location.

Most of the time customers panic when the information is not  updated but we have to admit there can be a rather convincing reason.

There can be numerous explanations for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not changed in a long time and there is no news that the tracking website can share.

After any significant changes happen, the status of the parcel will change accordingly. But if you do not see it immediately do not consider the package lost – it can just be temporarily delayed.

Malta Post takes very good care of the parcels as the trust rating is too high to let anyone down. Even though most cases are successful, this cannot be 100% of the cases. Issues do appear. From time to time this can happen to anyone.  

Malta Post employees are usually very attentive and caring when it comes to all the actions that need to be done, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact the Malta Post Customer Service team for further assistance.  

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team.

The complaints, appraisals, suggestions, and tracking number information requests can be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

The Customer Service team will be able to provide you with all the answers you need. Keep an eye on their reply.

Whether you want to complain or have any suggestions, feel free to contact the Customer Service team at Malta Post.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination

At Malta Post, when the task is not performed, the item is either returned to the sender or returned to the Mail Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Malta Post cannot be held responsible for it. 

In most of the other cases, the Malta Post delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. ( this is for those who purchased an item online that was later on sent with Malta Post).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.  

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with Malta Post and either refund you or give you a substitute product.
 
3) Confiscated tracked items

Companies from Malta engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.  

If a package contains a prohibited item when entering Malta or another country (if the package originates from  Malta and goes abroad), then it will most likely be confiscated at customs by officials).