Joint-Stock Company "Kazpost"

If you see no sign of your parcel showing up, first do not panic and give it some time. You are entitled to check our website for information renewal as many times as you need to.

If you enter the main page of Alltracking website you will see the upper panel with a few button to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

AllTracking system is integrated with the global parcel tracking service that can track any goods you send via post from Kazakhstan with Kazpost so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the informaton regarding your package or shipment will be displayed on your screen,

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Your parcel is most likely to be on the way to you, sometimes with some time gaps that can be explained.

It is not difficult to track and trace your package with the help of the Alltracking e system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

Kazpost has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team, who are constantly monitoring all the changes that parcels may come across.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you think this can happen to you, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace System in Kazakhstan

The global e-system allows all customers to have just a tracking number to monitor the status and location of the package.

Kazpost uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

This industry-specific and user-friendly information technology is for our post and freight tracking systems. That is why the parcels that Kazpost tracks are easy to monitor anywhere in the world.

Kazpost is a great logistics partner for any tracking website because it is:

-A part of a reliable online global tracking system that is available 24/7

-Has integrated electronic invoices and statements

- Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

Kazpost track and trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the Kazpost database for your convenience.

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

These cases are not typical but they do exist and we need to inform our customers about them.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Kazpost try to make sure every parcel gets treated with special care and attention. But flaws may occur and you can only sort them out when they appear.

It can happen that the parcel is lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact Kazpost Customer Support team for further assistance.

The investigation will need to take place and the company will take the resposibility offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 12 hours to get a response from the Customer Support team. The complains, appraisals, suggestions, track number information requests and so on can be submitted.

But the lost parcel in not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

Customer Support team will be able to provide you all the answers you need. Keep an eye on their reply.

Whether you want to complain or have any suggestions, you can contact the Customer Service team at Kazpost.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination

At Kazpost when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Kazpost cannot be held responsible for it. In most of the other cases, the  Kazpost delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. ( this is for those who purchased an item online that was later on sent with Kazpost).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with Kazpost and either refund you or give you a substitute product.

3) Confiscated tracked items

Companies from Kazakhstan that are engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.

If a package contains a prohibited item when entering Kazakhstan or another country (if the package originates from Kazakhstan and goes abroad), then it will most likely be confiscated at customs by the officials).