Japan Post Co., Ltd

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Japan with Japan Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen,

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

It is not difficult to track and trace your package with the help of the Alltracking system which makes a part of the global e-tracking union.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

Japan Post has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that appear.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

It is not difficult to track and trace your package with the help of the Alltracking system which makes a part of the global e-tracking union.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

Japan Post has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that appear.

The Local or International Tracking department deal with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

Before you consider the package lost, think of another variant that could be possible too.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not changed in a long time and there is no news that the tracking website can share.

After any significant changes happen, the status in the system will also change. But if you do not see it immediately, do not consider the package lost – it can just be temporarily delayed.

Believe it or not, these cases are rare but they can happen to you. Japan Post is usually very attentive and caring professionals, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact the Japan Post Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility, offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team. 

The complaints, appraisals, suggestions, and tracking number information requests can be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

The Customer Service team will be able to provide you with all the answers you need. Keep an eye on their reply.

Whether you want to complain or have any suggestions, feel free to contact the Customer Service team at Japan Post.

Usually, customers have the following claims that the Customer support team deals with:

1) Tracked packages that did not reach the destination

At Japan Post, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Japan Post cannot be held responsible for it.

In most of the other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Japan Post).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with Japan Post and either refund you or give you a substitute product.

3) Confiscated tracked items

Japanese companies engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.

If a package contains a prohibited item when entering Japan or another country (if the package originates from Japan and goes abroad), then it will most likely be confiscated at customs by officials). Japanese customs are very strict and attentive to details.