Hermes Germany GmbH

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Germany with Hermes so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Hermes Germany has a very loyal policy when it comes to customers. But something is a “must have”.

Remember that the tracking number is the most important information you possess.

With the help of these numbers and letters defined in a unique combination you can find your parcel even if it is stuck in transit, delayed or damaged.

Hermes Germany has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Support team and request additional details.

The package you request the information for will be checked by our Customer Support team who are constantly monitoring all the changes that parcels may see.

The status of the parcel depends on the state of the package at the very moment – so if no changes appear, this means the package is possibly delayed or lost.

If you have a feeling that may be your case,do not hesitate to contact the team for specifications.

Order tracking process is a significant part in the whole postal procedure.

Alltracking and our colleagues cooperate within the global e tracking system to offer you the tracking information you need to have.

The condition is the following – the tracking number is a must-have.

If you are wondering how to find the tracking number and have no cluewhere to search, read below.

Track and Trace system in Germany

Germany sends hundreds of packages to the rest of the world daily. The logistics company, as big and professional as Hermes is, requires dedicated and much responsibility. The service is being offered on the higest level.

The logostics industry is very well-developed. The system is electronic and perfectly processed and monitored by specialists in the domain

Alltracking always uses the information technology for our post and freight tracking systems. That is why the parcels that Hermes Germany tracks are easily monitored by us.

Track and Trace system in Germany is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience.

This allows you to witness the progress of any time of order to delivery end.

It can definitely happen so that you cannot track the package online. The system is still electronic, though contemporary and easy to navigate.

From a insignificant delay to the parcel being lost - we have to exclude each variant step by step.

There can be numerous reasons for non-trackage of the parcel you need information for.

But before any panic starts, customers are adviced to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

This is a rare case but we still have to mention the cases when the parcel did not get to the destination point.

It can happen that the parcel is lost on the way to the final destination. These cases are super-rare but people still need to be informed.

In case this happens think to contact the representatives of Hermes team for further assistance.

The investigation will need to take place and the company will take the responsibility offering you a solution. It is the duty of Hermes to give you answers and inform you all the details.

The complaints, appraisals, suggestions, track number information requests and so on can be submitted.

No panic if the package is still missing – either it will be found or you will get a refund.

In both cases you have to wait first and then to follow the instructions given by the Customer Support team.

Do not hesitate to contact them. They have all the answers you need.

Usually the complaints the customers have fall into several categories.

1) Tracked packages that did not reach the destination

The situations may differ from one case to another. At times the fault delongs to the company. Sometimes the customer is to blame.

Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, German postal company cannot be held responsible for it.

Alltracking does not hold any responsibility either. WE just link you with the system that stores information regarding the package.

In most of the other cases, German postal company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with Hermes Germany).

The seller will discuss the issue with German postal company. In this case the seller is responsible for the condition of items when you receiev them.

If the item is damaged you can enclose pictures, put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigare what happened and offer you a pratical solution.

3) Confiscated tracked items

Hermes Germany delivery may still be delayed for reasons beyond its control.

For example: if the package is about to get to Germany from overseas, the customs are usually strict and check the parcels for unwanted prohibited goods.

There are some restrictions that the customer has to know of. If the package contains the products that cannot enter the destination country – the access will be denied.

Particular products or group of goods can be denied an access - explosives, counterfeit goods, valuable antiques, things of an immoral nature, etc.